Eve Offices

Leads and scales the SDR organization, owning pipeline strategy, outbound prospecting, demand conversion, qualification, CRM operations, performance measurement, hiring, coaching, and cross-functional alignment. The role develops capacity plans, improves AE handoffs and conversion, establishes operating cadences, and builds scalable systems for hiring, onboarding, ramping, and leadership development while delivering qualified pipeline and revenue contribution.

Lead customer escalations and recovery efforts for complex enterprise software issues. Build and manage a customer risk and escalation program, set severity and ownership, coordinate Support, Product, Engineering, and Delivery, and lead executive customer communications. Use technical judgment to diagnose issues, drive cross-functional decisions, establish recovery exit criteria, and identify recurring problems for product and process improvement. This is a senior individual contributor role without direct reports.

Own the enterprise revenue operations engine across forecasting, pipeline inspection, process optimization, systems, reporting, sales enablement, and cross-functional GTM execution. Partner with sales leadership to improve segmentation, territory design, coverage, capacity planning, forecast accuracy, and enterprise deal performance. Build scalable workflows, dashboards, playbooks, and operating cadences for a high-growth B2B SaaS company.