We are building on that legacy to modernize and advance our solutions to provide new capabilities, seamless interoperability, and unprecedented access to data on the job site, in the office, and via mobile technologies to give our completions customers a distinct competitive edge. Our portfolio expansion and continued success has generated a need for a Technical Support Specialist for our organization.
ResponsibilitiesProvide technical support for DCS software products via phone, email, or remote session.
Assist with managing customer expectations and ensure timely resolution of technical issues.
Accurately document product issues, troubleshooting steps, and resolutions in the NOV DCS issue tracking system.
Work with customers to fully characterize software and operational issues, collecting relevant information to support root cause analysis.
Collaborate with development and engineering teams to reproduce and diagnose product issues, providing detailed feedback to facilitate resolution.
Track the progress and closure of customer issues and document any workarounds or permanent fixes.
Prepare internal and external documentation to describe procedures for resolving technical challenges, as needed.
Deliver customer feedback to product and development teams to support continuous improvement of software and service quality.
Utilize tools such as Bomgar for remote troubleshooting and Datadog for system monitoring and escalation to engineering support.
Participate in the continuous improvement process by tracking, categorizing, and reporting trends in customer issues.
Travel to customer sites, both domestically and internationally, to provide on-site support or training as required.
Adhere to all NOV HSE policies, utilize appropriate PPE, and actively participate in monthly safety meetings.
Participate in a rotating on-call schedule includes overnight / weekend coverage when on call.
Perform other duties as assigned.
2+ years of experience in a technical role involving the use, testing, or support of software applications.
Fluent in English (both written and spoken).
Excellent communication skills and professionalism in dealing with customers and internal stakeholders.
Well intervention and completions operational experience (coiled tubing, wireline, fracturing, etc.) is a strong asset.
Experience with monitoring and logging tools (e.g., Datadog) a plus.
Strong analytical and problem-solving skills, with attention to detail and the ability to multitask effectively.
Proven ability to define client issues and leverage internal and external resources to resolve problems.
Proficient in general computer use with solid knowledge of Windows operating systems.
Basic programming, networking, or electronics troubleshooting skills are an advantage.
Familiarity with remote support tools (Bomgar preferred) and issue tracking systems.
Skills Required
- 2+ years of experience in a technical role involving software application use, testing, or support
- Fluent English proficiency, written and spoken
- Excellent communication skills and professionalism with customers and internal stakeholders
- Strong analytical and problem-solving skills, attention to detail, and ability to multitask
- Ability to define client issues and leverage internal and external resources to resolve problems
- General computer proficiency and solid knowledge of Windows operating systems
- Familiarity with remote support tools and issue tracking systems
- Well intervention and completions operational experience, such as coiled tubing, wireline, or fracturing
- Experience with monitoring and logging tools such as Datadog
- Basic programming, networking, or electronics troubleshooting skills
- Familiarity with Bomgar remote support software
NOV Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about NOV and has not been reviewed or approved by NOV.
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Healthcare Strength — Company materials describe comprehensive medical, dental, and vision coverage alongside life/disability insurance, a global EAP, wellness resources, and paid parental leave; the company also states it pays most U.S. health plan premiums, which bolsters perceived value.
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Retirement Support — The 401(k) program features auto‑enrollment, immediate vesting, and ongoing employer contributions; historical filings and comments point to a generally well‑regarded match even as exact formulas can change.
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Leave & Time Off Breadth — Paid parental leave and widely cited decent PTO at hire are complemented by options like experience‑based vacation credit and a flexible holiday, creating a rounded time‑off offering in many U.S. roles.
NOV Insights
What We Do
NOV delivers technology-driven solutions to empower the global energy industry. For more than 150 years, NOV has pioneered innovations that enable its customers to safely produce abundant energy while minimizing environmental impact. The energy industry depends on NOV’s deep expertise and technology to continually improve oilfield operations and assist in efforts to advance the energy transition towards a more sustainable future. NOV powers the industry that powers the world.
