We are
looking for a Technical Support Specialist to join our team. In this role, you
will provide high-level technical assistance to our customers, ensuring
effective problem resolution and outstanding service. You will focus on
troubleshooting and resolving technical issues related to our products and
services.
- Provide support for all technical inquiries related to our
products and services, understanding both software and hardware aspects.
- Maintain a high resolution rate by troubleshooting technical
problems via phone, email, and professional conversations. Use remote support
tools such as TeamViewer, Skype, or Zoom to assist customers effectively.
- Utilize various task management systems, such as Jira, Trello, and
Asana, for logging and tracking support requests, ensuring detailed
documentation of issues and steps taken to resolve them.
- Engage with customers to understand their technical issues,
providing clear and timely information throughout the resolution process.
- Collaborate with other technical teams to address complex issues
and contribute to product improvements based on customer feedback.
- Customer satisfaction ratings based on feedback from external
stakeholders.
- Maintain a high rate of resolution for technical requests.
- Accurate documentation and management of tasks.
- Demonstration of professionalism and effective communication in
all interactions
Required
Qualifications:
- High school diploma or higher (technical orientation preferred) or
relevant work experience.
- Proficient in Serbian and English (minimum B2 level).
Skills Required
- High school diploma or higher, preferably with a technical orientation, or relevant work experience
- Proficiency in Serbian
- English proficiency at minimum B2 level
What We Do
Silver Bell Group is a nearshore business process outsourcing provider helping global companies streamline sales and customer experience. Founded in 2014, it builds dedicated teams in South and East Europe that operate as extensions of clients’ businesses. Its tailored services span customer engagement, sales, lead generation, technical support, finance and back-office operations, marketing, talent management, and customer acquisition and retention.
