The Best Experience Company
Our tagline is “The Best Experience Company.” More than just a set of words, it represents the essence of who we are at Springs Window Fashions. As North America’s premier window covering company, we’re committed to creating the Best Experience for our associates, consumers and end users, business partners, and communities. We want you to join our team of passionate self-starters who believe the world is full of Best Experience opportunities. So, if you’re excited about the thought of a Best Experience career with a team focused on creating Best Experiences for all, we want to hear from you!
Our Team
At Springs Window Fashions, our friendly and talented customer service team consists of dedicated individuals motivated by their passion for service and providing the best experience for our customers and consumers.
Salary
$16.50 an hour with opportunities for continued advancement.
Flexible Work Schedules
Benefits offered -
All associates:
401K & matching
Quarterly bonus/gainsharing opportunities
Career path advancement opportunities
Employee product discounts
Employee Assistance Programs
Holidays off
Full time associates:
Health
Vision
Dental
Life Insurance
Disability Insurance
Health & Flexible Spending Accounts
Paid Time Off
Paid holidays
Tuition Reimbursement
We strive to create a fun and engaging work environment. We do fun things like..
* Monthly pop up events/competitions (various in nature) like…
* Popsicle Parades
* Pizza Parties
The list goes on…
*Holiday Luncheons
*Annual Customer Service Week Celebration in October
Job Summary
* Inbound Calls – no sales calls or cold calling
* Pre-Sales Assistance
* Assist with things like
* Answer questions about products from our catalogs and help screens
* Enter orders - sample swatches, quotes, new orders
* Post-Sales Assistance
* Assist with things like
* Status updates/order tracking
* Troubleshooting using available guides
* Enter orders – parts, repair, remakes
* Issue credits
RequirementsEducation and Experience:
- High school diploma
- Basic computer skills
Skills/Training
- Good communication skills (written, oral, listening, approachable)
- Ability to build relationships with customers
- Good analytical skills
- Basic computer skills
- Multitasking skills
- Reliability
Physical Requirements
- Work conditions are normal for an office environment; hours for this role are 10:00 am - 6:30 pm, or 11:30 am - 8pm Monday - Friday
How We Work to Deliver a Best Experience: Our Culture
- Our Core Value: We do the right thing, always
- Our Seven Cultural Behaviors
-
- Empowerment - We trust our people.
- Ownership - We take 100% responsibility for our roles actions, and results.
- Leadership - We all lead by example and talk direct with respect (DWR).
- One Team - We are One Springs Team.
- Customer First - We consider our customers' needs before every decision.
- Continuous Innovation - We are constantly learning, innovating, and improving.
- Speed - We define priorities and operate with a sense of urgency and agility.
Skills Required
- High school diploma
- Basic computer skills
- Good written, oral, and listening communication skills
- Ability to build relationships with customers
- Good analytical skills
- Multitasking skills
- Reliability
What We Do
Springs Window Fashions is North America’s premier window covering company and a leading manufacturer of window treatments for residential and commercial markets. It offers blinds, shades, shutters, drapery, and motorized treatments through major retailers and design showrooms. Its portfolio includes brands such as Bali, Graber, SWFcontract, Horizons, and Mecho, with a mission centered on creating a best experience for customers, associates, and partners.
