Technical Support Specialist II

Inside the Role

Support Aftermarket Service Product (ASP) initiatives and drive overall service revenue aligning with DTNA’s Go2030 strategy. The Business Development Analyst will be responsible for supporting ASP Regional Sales Managers, providing qualitative and quantitative solutions to increase the take rate for extended coverage products. This includes dealer and end-customer engagement through solution-based selling. In addition, this position drives continuous improvement through channel development innovation, which includes introducing new service offerings for our customers.

Posting Information

We provide a scheduled posting end date to assist our candidates with their application planning. While this date reflects our latest plans, it is subject to change, and postings may be extended or removed earlier than expected.

We Take Care of Our Team

Position offers a starting salary range of $65,000 - $83,000 USD 

Pay offered dependent on knowledge, skills, and experience​ 

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Benefits include 401k company contribution with company match up to 8% as well as non-elective company contribution of 3 - 7% depending on age; starting at 4 weeks paid vacation; 13+ calendar holidays; 8 weeks paid parental leave; employee assistance program; comprehensive healthcare plans and wellness programs; onsite fitness (at some locations); tuition assistance and volunteer paid time off; short-term and long-term disability plans. 

What You Drive at DTNA

• Manage inquiries submitted through the ASP Help Box, ensuring timely and accurate responses.

• Process quote requests, policy upgrades/downgrades, and cancellations.

• Address customer questions related to pricing, eligibility, and coverage concerns.

• Troubleshoot minor quoting and system-related issues.

• Resolve inquiries regarding claims and invoices.

• Communicate effectively via help box, Remedy system, online chat, and phone.

• Respond to questions about policy details, coverage, and component specifics.

• Handle policy exceptions and escalate as needed.

• Troubleshoot INT61 system errors to ensure smooth operations.

• Manage WSC System tasks, including Remedy ticket resolution.

• Maintain and update pricing work lists.

• Support requests from national accounts and the product team.

• Coordinate with regional sales teams and District Sales Managers (DSMs).

• Monitor and manage the OWL pending queue and TCOs.

• Assist with PM claim processing and OWL system updates.

• Perform bi-monthly exchange rate updates.

• Handle dealer transactions, including issuing credits and debits.

• Maintain and update data book codes, pricing structures, compatibility records, Specpro, and IMS systems.

Knowledge You Should Bring

• BS/BA AND 2-4 years of relevant experience OR 6 years of relevant experience in lieu of degree

• Working knowledge and expanded professional experience in job field

• Understanding of key business drivers

• Works independently within guidelines and policies to solve problems and provide sales support

• Provides informal guidance to new and existing team members

• Will lead projects or processes as required

#LI-JN2 #LI-Hybrid

Where We Work

This position is open to applicants who can work in (or relocate to) the following location(s)-

Portland, OR US. Relocation assistance is not available for this position.

Schedule Type:

Hybrid (4 days per week in-office / 1 day remote). This schedule builds our #OneTeamBestTeam culture, provides an unparalleled customer experience, and creates innovative solutions through in-person collaboration.

At Daimler Truck North America, we recognize our world is changing faster than ever before. By listening to the needs of today, we’re building to solve with cutting-edge solutions in sustainability and future driving technology across electric, hydrogen and autonomous. These solutions, backed by years of innovative success and achievement, continue DTNA’s legacy as the undisputed industry leader. Our evolving brand portfolio is second to none, including Freightliner Trucks, Western Star, Demand Detroit, Thomas Built Buses, Freightliner Custom Chassis, and Financial Services. Together, we work as one team towards our envisioned future – building a cleaner, safer and more efficient tomorrow for all.

That is what we are working toward - for all who keep the world moving.

Additional Information

• This position is not open for Visa sponsorship or to existing Visa holders
• Applicants must be legally authorized to work permanently in the country the position is located in at the time of application
• Final candidate must successfully complete a criminal background check
• Final candidate may be required to successfully complete a pre-employment drug screen
• Contractors, professional services, or other contingent workers should confirm with their local agency if they are eligible to apply for FTE positions
• EEO - Disabled/Veterans

Daimler Truck North America is committed to workforce inclusion and providing an environment where equal employment opportunities are available to all applicants and employees without regard to race, color, sex (including pregnancy), religion, national origin, age, marital status, family relationship, disability, sexual orientation, gender identity and expression (including transgender and transitioning status), genetic information, or veteran status.

For an accommodation or special assistance with applying for a posted position, please contact our Human Resources department at 503-745-8982 or toll free 800-206-3369. For TTY/TDD enabled call 503-745-2137 or toll free 866-355-6935.