What You'll Do:
- Manage inbound calls and customer service inquiries.
- Handle supplier calls (approximately 60%), including basic troubleshooting, triage, and education on the dedicated supplier chat channel.
- Manage direct customer calls (approximately 40%), primarily technical; verify product vertical and route to the appropriate Technical Support Engineer.
- Identify and assess customer needs to drive successful outcomes.
- Manage inbound Sourcing Event inquiries.
- Resolve low-severity customer tasks.
- Collaborate with the wider Support team.
- Provide coverage in the supplier chat queue as required.
- Support additional projects as needed.
- Experience with CRM tools (e.g., Salesforce) is preferred.
- Participate in four hours per week of technical development to prepare for progression into a Technical Support Engineer role within 1–2 years.(dependent upon your pace of progress with the technical training).
What You Will Bring to Coupa:
- 1 to 3 years of tangible customer service experience.
- Strong soft skills via the phone and written communication via ticketing system.
- Familiarity with CRM systems and practices.
- Great attention to detail and the ability to multitask.
- The capacity to remain calm and patient under pressure.
- Excellent time management, teamwork and organizational skills.
- Aptitude and strong desire to take on a more technical career path (as demonstrated by getting a technical degree and/or experience in a technical domain).
- Knowledge of Procurement domain will be an added advantage.
Top Skills
What the Team is Saying
What We Do
Coupa is a global technology company that helps businesses run smarter by connecting all the ways they spend money — from procurement and expenses to payments and supply chain decisions — in one intelligent platform. In simple terms, Coupa gives organizations the visibility and control they need to make better financial choices, reduce waste, and drive real impact. It’s where technology meets purpose: helping companies manage their resources more responsibly while creating a positive ripple across their people, partners, and the planet.
Why Work With Us
At Coupa, we prioritize an inclusive and empathetic workplace where every voice is valued. Our teams are proactive and accountable, ensuring we collaborate effectively to achieve our goals. The foundation of our culture rests on our people; we believe in fostering an environment that encourages innovation and curiosity.
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Coupa Offices
Remote Workspace
Employees work remotely.
Our virtual-first approach is intentional. It gives you the freedom to do your best work in a space that supports focus, balance, and creativity, while staying connected to a global team of changemakers who are redefining the future of business spend
