Technical Support Representative

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Genius Foodservice is seeking experienced Technical Support Representative who also has experience in installation and field support. The experienced Technical Support Representative will be responsible for both telephone support and occasional on-site support of the Genius Foodservice solution set. This position is critical due to our expanding customer base across all of our verticals; specifically in the areas of Restaurants, corporate dining, and other foodservice operations.  This role is expected to develop an in-depth knowledge of our existing customer base, Genius processes, and hardware products.  

Responsibilities: 

• Develop detailed product knowledge of the Genius product suite

• Remotely diagnose hardware, software, and configuration issues

• Develop, maintain, and improve documentation related to installation and support procedures

• Configure Genius solutions for installation, including item and menu building

• Install, configure and test third party interfaces (POS, Gateways. Etc.)

• Train Genius Customers on our hosted command center tools

• Interact with customers with a professional, positive, and encouraging attitude

• Provide on-site support and installation of Genius’s Foodservice Technology Solution

• Maintain a high daily closure rate or escalation

• Professionally represent Genius at all times

• Develop strong working relationships with Genius customers

• Other duties as assigned

Knowledge, Skills and Abilities: 

• Strong listening, written and verbal communication skills

• Exceptional work ethic with a strong sense of urgency 

• High technical aptitude and strong PC literary skills 

• Ability to multitask and work under pressure

• Great attitude and enthusiasm

• Entrepreneurial spirit

Requirements: 

• Associate’s Degree in Computer Science or related field 

• Relevant work experience in lieu of degree considered

• 3+ years of technical support required

• Must be willing to travel between 10-20%

• Provide occasional evening and weekend support (rotational) 

     
Benefits:
Global Payments offers a comprehensive benefits package to all of our team members, including medical, dental and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service. To learn more, review our Benefits page at: https://jobs.globalpayments.com/en/why-global-payments/benefits/

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected].