Jobs at Global Payments

Designs and maintains automated testing frameworks integrated with CI infrastructure for web, API, and RESTful services. Performs white-box, unit, component, performance, load, and security testing; manages test environments and data; supports PCI compliance; and coordinates testing activities for client projects.

Leads product commercialization and delivery across assigned portfolios, managing roadmaps, budgets, governance, capacity, risks, issues, KPIs, and stakeholder communications. Drives agile delivery processes, continuous improvement, financial health monitoring, intake through deployment, and cross-functional accountability. The role requires strong product delivery, project leadership, payment industry, fintech, cloud SaaS, and payment ecosystem expertise, with responsibility for strategic initiatives and complex stakeholder relationships.

Own and grow the Enterprise Restaurant Genius POS partner ecosystem by identifying strategic opportunities, building executive relationships, developing joint business plans, evaluating integrations, negotiating commercial agreements, and leading partners from agreement through launch and expansion. Drive cross-functional collaboration across product, engineering, sales, marketing, legal, and operations. Establish governance and performance frameworks, and lead joint go-to-market initiatives that increase pipeline, revenue, customer adoption, and ecosystem value.

Leads the technical partnership strategy and integration governance for Genius POS Solutions. Builds partner onboarding, certification, architecture review, lifecycle management, escalation, support readiness, and operational processes. Coordinates integrations across external partners and internal Product, Engineering, QA, Security, Operations, and Support teams. Establishes technical standards, readiness criteria, performance metrics, and scalable governance while building and leading a technical partnerships organization.

Leads partner integration migration programs, onboarding, certification, launch readiness, governance, and lifecycle operations. Coordinates Product, Engineering, Support, Legal, and Partnerships teams; manages risks, dependencies, reporting, KPIs, and executive reviews. Improves partner processes through automation, documentation, workflow optimization, and integration standards while serving as the central liaison between partners and internal stakeholders.

Build and grow strategic partnerships in the payments and fintech ecosystem. Develop partnership plans, align partner capabilities with business priorities, drive revenue and market expansion, conduct performance reviews, use data to optimize joint initiatives, advocate for partner needs, negotiate agreements, and identify new growth opportunities. The role collaborates with internal and external stakeholders and may support joint go-to-market strategies and partner programs.

Provides technical customer support for POS products and software-based payment systems through phone, email, chat, and SMS. Resolves merchant and client issues using established documentation, databases, and troubleshooting procedures; records inquiries accurately; researches moderately difficult problems; and explains solutions. Develops knowledge of POS products, policies, procedures, compliance requirements, and payment-industry regulations through training and reference materials.

Leads QA automation for a fintech payments product. Responsibilities include leading the QA team, building scalable test automation frameworks, conducting functional, regression, API, performance, and integration testing, and integrating automated tests into Azure DevOps CI/CD pipelines. The role requires strong C# development skills, Selenium expertise, Agile/Scrum experience, leadership capabilities, and strong communication and analytical skills.

Drive new business growth for chargeback prevention and dispute management solutions across the payments ecosystem. Build and convert qualified pipelines, influence purchasing decisions, represent the company at industry events, support client onboarding, and manage forecasting and market intelligence. The role requires payments-industry expertise, strong sales performance, consultative selling, data analysis, communication, CRM usage, contract and pricing experience, and pipeline management.

Drive new B2B business by prospecting, building client relationships, developing partnerships, managing the full sales cycle, and closing payment and technology solution deals. The role requires pipeline management, territory strategy, networking, and consistently meeting revenue targets. Candidates should have 3–5 years of B2B sales experience, SaaS or technology sales experience, strong communication skills, and demonstrated success exceeding sales goals.

Manage and grow a portfolio of enterprise accounts by developing relationship strategies, retaining clients, identifying opportunities, selling products and services, negotiating and closing deals, and coordinating global internal stakeholders. The role involves account planning, senior stakeholder management, contract budget oversight, customer issue resolution, and domestic U.S. travel.

Leads complex business and systems process analysis, design, simulation, and re-engineering initiatives. Evaluates processes, develops performance metrics, analyzes data and root causes, facilitates cross-functional improvement teams, conducts cost-benefit analysis, and recommends quality improvements. The role may manage re-engineering projects, deliver training and presentations, and apply ISO, Lean, or Six Sigma methodologies within financial services and payments operations.

Provides technical customer support to clients and merchants through phone, email, chat, and SMS. Resolves POS and payment-system issues using established documentation, databases, and procedures; records inquiries accurately; explains solutions; and escalates or researches issues as needed. Maintains knowledge of POS products, policies, compliance requirements, and payment-industry regulations through ongoing training and reference materials.

Leads complex client implementations, system conversions, product integrations, and portfolio transitions. Defines scope, requirements, schedules, budgets, resources, governance, risks, and milestones while coordinating large cross-functional teams. Manages data conversions, vendor integrations, change control, issue resolution, client communications, executive reporting, billing, and post-implementation evaluation. Builds client relationships and ensures delivery quality, profitability, and customer satisfaction.

Provides technical support and administration for Unix environments, including Linux, AIX, HP-UX, and Solaris. Installs, configures, hardens, patches, monitors, and maintains servers and infrastructure according to PCI standards. Supports provisioning, backups, recovery, disaster recovery testing, performance tuning, troubleshooting, networking services, and system remediation. Develops scripts and testing procedures, participates in automation initiatives, and collaborates with internal teams and client representatives to maintain reliable payment technology systems.

Implement and deploy Sentral school management software for clients by gathering requirements, configuring systems, coordinating data migration and integrations, conducting testing, troubleshooting issues, and supporting onboarding and go-live. The role delivers client training, documentation, and post-implementation support while coordinating with technical teams to tailor solutions and ensure successful adoption.

Design and execute manual and automated test strategies for Sentral and StudentPayPlus. Build and maintain Selenium-based frameworks, perform API and database testing (MSSQL, Cosmos DB), track defects, collaborate with product and development teams in Agile/CI/CD environments, and drive QA process improvements.

Supports technical operations through business metric reporting, predictive modeling, automation administration, production performance analysis, go-live readiness, business continuity, system conversions, issue communication, and runtime optimization across mainframe and distributed environments.

The Technical Support Representative responds to customer service inquiries via various channels, resolves technical issues related to POS products, and maintains accurate records.

Develop and manage strategic sales opportunities with business owners and C-suite prospects. Build pipelines through referred and self-generated leads, consult on payment performance and growth opportunities, recommend solutions, and collaborate internally to accelerate customer onboarding and revenue realization. The role focuses on consultative business development across technology, payments, e-commerce, travel, and financial services markets.