Jobs at Global Payments

Designs and maintains highly available cloud and containerized infrastructure for critical payment platforms. Drives reliability through automation, GitOps, chaos engineering, incident analysis, performance testing, disaster recovery validation, monitoring, alerting, and observability. Troubleshoots infrastructure, network, and application issues while collaborating with Engineering and Technical Operations teams to improve platform stability and operational excellence.

Provides first-line support to clients through phone, email, and chat. Investigates and resolves merchant and partner issues, manages refunds and direct debit changes, maintains accurate client records, and documents cases. Builds client and stakeholder relationships while supporting compliance, training, administrative tasks, and continuous service improvement. Requires strong communication, problem-solving, multitasking, attention to detail, and the ability to learn new systems in a regulated environment.

Serves as the first point of contact for clients, handling enquiries, complaints, and support requests across phone, email, and chat. Investigates and documents merchant and partner issues, manages refunds and direct debit updates, maintains client data, and collaborates with internal teams to deliver compliant outcomes. The role also supports continuous improvement, documentation, training, and administrative activities while building strong client relationships.

Leads the HR artificial intelligence strategy, roadmap, governance, and implementation. Identifies and scales AI use cases across HR, ensures systems and data are AI-ready, oversees copilots, chatbots, and workflow automation, and partners with IT, Legal, Risk, InfoSec, and vendors. The role also drives ethical AI, compliance, adoption, training, capability building, performance measurement, and continuous innovation across HR transformation initiatives.

Provide bilingual (English/Spanish) technical support for a SaaS customer engagement platform: troubleshoot software and APIs, train customers, escalate complex issues, gather feedback, and collaborate with Product, Sales, and Customer Success.

Leads software engineering teams responsible for internal applications supporting sales and payment operations. Drives platform enhancements, modernization, scalable solution delivery, engineering excellence, CI/CD improvements, and operational reliability. Partners with Sales, Product, Pricing, Boarding, Implementation, and Operations teams while coaching engineers, managing resources, influencing technology strategy, and delivering complex initiatives across multiple systems and stakeholders.

Lead enterprise risk, compliance and operational resilience programs. Shape governance, influence senior leaders, strengthen controls, drive business continuity and continuous improvement across risk, audit and assurance.

The Technical Support Representative responds to customer service inquiries via various channels, resolves technical issues related to POS products, and maintains accurate records.

Leads complex insider-threat investigations from detection through resolution, analyzes data and evidence, and develops risk-reduction recommendations. Advances the Insider Threat Program through improved methodologies, detection capabilities, alerting, playbooks, and investigative strategies. Collaborates with security, legal, HR, digital forensics, and business teams to resolve cases and strengthen organizational resilience.

Researches and responds to cardholder and corporate account requests, updates account information, documents changes, and follows client, regulatory, and Visa/Mastercard requirements. Identifies potential fraud, credit, collections, and chargeback issues and routes them to appropriate teams. Performs routine mail handling, scanning, and distribution while using payment, credit bureau, and office software under close supervision.

Manages large-scale, complex projects from initiation through delivery, overseeing scope, schedule, budget, quality, resources, risks, stakeholders, vendors, and executive communications. Coordinates cross-functional teams, resolves conflicts and escalates issues, manages project financials and billing, supports forecasting, and ensures solutions meet client and business requirements. Mentors less experienced project managers and collaborates with Legal, Procurement, Finance, Technology, Information Security, and Customer Service teams.

Designs, develops, and maintains scalable Android architecture for React Native applications. Leads native integrations using Bridge, TurboModule, and JSI; optimizes startup, rendering, memory, ANRs, and crashes; and builds networking capabilities involving HTTP/HTTPS, WebSockets, Bluetooth, and USB. Collaborates with Product, QA, and global Engineering teams to troubleshoot complex issues and deliver secure, high-quality releases.

Build and grow strategic partnerships in the payments and fintech ecosystem. Develop partnership plans, align partner capabilities with business priorities, drive revenue and market expansion, conduct performance reviews, use data to optimize joint initiatives, advocate for partner needs, negotiate agreements, and identify new growth opportunities. The role collaborates with internal and external stakeholders and may support joint go-to-market strategies and partner programs.

Lead delivery of backend, API-driven payment platforms. Manage and grow engineering teams, drive Agile/Scrum execution, ensure CI/CD, automated testing, security, observability, and operational excellence while partnering with product and architecture to deliver scalable, reliable APIs.

Drive new B2B sales of Genius® and Global Payments solutions to SMBs through field prospecting, digital outreach, and networking. Manage full sales cycle, deliver consultative presentations, maintain pipeline in Atlas and Salesforce, collaborate with District Manager to close deals, and build long-term client relationships while spending most time in the field.

Tier 2 technical support specialist responsible for diagnosing and resolving complex POS, payment processing, hardware, software, and networking issues. Own escalated cases from diagnosis through resolution, communicate with clients and partners, identify recurring trends to drive product improvements, and support customer success through knowledge sharing and collaboration with Product, Engineering, and Support teams.

Outside sales role selling Genius point-of-sale and payment solutions to small and mid-sized merchants. Manage full sales cycle: prospecting, demos, negotiating, closing, upselling, and maintaining pipeline in Atlas and Salesforce. Spend most time in the field, collaborate with district leadership, and drive territory revenue growth through consultative selling.

Handles cardholder and corporate account inquiries, updates account information, documents transactions, and researches credit-related requests. Identifies potential fraud, credit, collection, and chargeback issues for escalation. Ensures compliance with client policies, regulations, and association requirements while supporting mail processing, workflow prioritization, and personnel scheduling. The role requires attention to detail, financial-services knowledge, schedule flexibility, and onsite work in Quezon City.

Provides clerical accounting support through invoice and expense data entry, document management, reconciliations, error correction, inquiry resolution, dispute research, financial record maintenance, journal and ledger updates, standardized reporting, and audit-compliant documentation retention.

Identify and win new merchant business across an assigned territory, manage the sales pipeline from prospecting through contract signature, build referral and banking partnerships, present payment solutions, and track sales and onboarding performance. The role requires German and English communication skills, independent territory management, strong prospecting and negotiation abilities, a Category B driving license, and regular regional travel.