Jobs at Global Payments

The Technical Support Representative responds to customer service inquiries via various channels, resolves technical issues related to POS products, and maintains accurate records.

Own financial planning, forecasting, budgeting, variance analysis, performance reporting, accounting controls, audit readiness, and regulatory compliance. Review financial statements, reconciliations, journal entries, and period-end reporting while translating complex data into recommendations for senior leaders. Improve accounting systems, cost accounting methods, processes, and budgetary controls. Coach colleagues, review financial work, and help strengthen reporting accuracy and financial performance.

Own the full B2B sales cycle for existing customers, identifying and closing upsell and cross-sell opportunities for payment solutions. Responsibilities include inbound lead conversion, product presentations, proposal development, objection handling, pipeline and CRM management, and revenue generation. Success is measured by sales targets, conversion rates, and KPI performance.

Lead the architecture and delivery of strategic Salesforce initiatives, including Customer Due Diligence transformation, Agentforce, Data 360, LWC, Flow, Apex, APIs, and reporting. Apply AI to improve automation and intelligent workflows, represent the Salesforce function in senior forums, translate technical concepts for diverse audiences, and collaborate with product, QA, sales operations, and architecture teams. The role requires extensive Salesforce architecture and development experience, large-scale implementation expertise, and financial services or fintech experience.

Develop and maintain automated testing frameworks for web applications, APIs, and REST services. Integrate testing with CI infrastructure, perform white-box, unit, component, performance, load, and security testing, and manage test environments and data. Coordinate test activities for client projects, review test plans, prioritize execution, and support PCI compliance. The role requires software testing and coding expertise, automation development experience, and strong analytical problem-solving skills.

Provides advanced Level 2 remote endpoint support across global regions. Diagnoses and resolves hardware, software, operating system, network, mobile device, and application issues; manages endpoint configurations, updates, compliance, and access requests. Uses Workspace ONE, remote support tools, ticketing systems, and PowerShell automation. Documents solutions, collaborates with global teams, meets SLA targets, and supports rotational shifts, including evenings, weekends, and holidays.

Manage corporate governance and company secretarial activities across regulated legal entities and multiple jurisdictions. Responsibilities include advising boards and senior leaders, preparing board and committee meetings, embedding governance frameworks, maintaining statutory documentation, supporting restructurings and M&A, and ensuring regulatory compliance. The role requires collaboration across a global, highly regulated organization, particularly within financial services.

Provides bilingual English-French HR support across the employee lifecycle. Responsibilities include resolving employee inquiries, administering and auditing HRIS data, coordinating onboarding and offboarding, supporting benefits administration, ensuring compliance, and improving HR service processes. The role requires strong organization, attention to detail, confidentiality, communication, problem-solving, and experience with HR operations or shared services. Workday experience, benefits and payroll knowledge, process improvement experience, and a related bachelor’s degree are preferred.

Designs and maintains automated testing frameworks integrated with CI infrastructure for web, API, and RESTful services. Performs white-box, unit, component, performance, load, and security testing; manages test environments and data; supports PCI compliance; and coordinates testing activities for client projects.

Leads product commercialization and delivery across assigned portfolios, managing roadmaps, budgets, governance, capacity, risks, issues, KPIs, and stakeholder communications. Drives agile delivery processes, continuous improvement, financial health monitoring, intake through deployment, and cross-functional accountability. The role requires strong product delivery, project leadership, payment industry, fintech, cloud SaaS, and payment ecosystem expertise, with responsibility for strategic initiatives and complex stakeholder relationships.

Build and grow strategic partnerships in the payments and fintech ecosystem. Develop partnership plans, align partner capabilities with business priorities, drive revenue and market expansion, conduct performance reviews, use data to optimize joint initiatives, advocate for partner needs, negotiate agreements, and identify new growth opportunities. The role collaborates with internal and external stakeholders and may support joint go-to-market strategies and partner programs.

Provides technical customer support for POS products and software-based payment systems through phone, email, chat, and SMS. Resolves merchant and client issues using established documentation, databases, and troubleshooting procedures; records inquiries accurately; researches moderately difficult problems; and explains solutions. Develops knowledge of POS products, policies, procedures, compliance requirements, and payment-industry regulations through training and reference materials.

Leads QA automation for a fintech payments product. Responsibilities include leading the QA team, building scalable test automation frameworks, conducting functional, regression, API, performance, and integration testing, and integrating automated tests into Azure DevOps CI/CD pipelines. The role requires strong C# development skills, Selenium expertise, Agile/Scrum experience, leadership capabilities, and strong communication and analytical skills.

Manage and grow a portfolio of enterprise accounts by developing relationship strategies, retaining clients, identifying opportunities, selling products and services, negotiating and closing deals, and coordinating global internal stakeholders. The role involves account planning, senior stakeholder management, contract budget oversight, customer issue resolution, and domestic U.S. travel.

Provides technical support and administration for Unix environments, including Linux, AIX, HP-UX, and Solaris. Installs, configures, hardens, patches, monitors, and maintains servers and infrastructure according to PCI standards. Supports provisioning, backups, recovery, disaster recovery testing, performance tuning, troubleshooting, networking services, and system remediation. Develops scripts and testing procedures, participates in automation initiatives, and collaborates with internal teams and client representatives to maintain reliable payment technology systems.

Supports technical operations through business metric reporting, predictive modeling, automation administration, production performance analysis, go-live readiness, business continuity, system conversions, issue communication, and runtime optimization across mainframe and distributed environments.

Performs information security assurance assessments, control testing, compliance reviews, post-deployment validations, and certification activities. Identifies control weaknesses, vulnerabilities, and compliance gaps; evaluates risk; supports remediation tracking; and communicates actionable findings. Automates evidence collection, control audits, reporting, dashboards, continuous monitoring, and recurring assurance workflows using tools such as Power Automate and Power BI. Partners with Information Security, Technology, Risk, Audit, and business stakeholders across complex cloud, on-premises, and hybrid environments.

Drive new B2B business for Global Payments’ Genius payment solutions by prospecting, managing the full sales cycle, presenting value-based solutions, and building relationships with business owners. Develop territory strategies, generate revenue, expand existing merchant accounts, and strengthen long-term client value. The role requires extensive field activity, strong communication and negotiation skills, a valid driver’s license, and residence within two hours of the assigned territory.

Design, automate, deploy, and maintain infrastructure services with a focus on Splunk, Terraform, and AWS. Drive automation, security/compliance, availability improvements, documentation, cross-team collaboration, and support multiple concurrent engineering projects.

Mandarin-speaking assistant accountant responsible for high-volume accounts payable processing for China/Taiwan using Ariba and Oracle, performing month-end accruals and reconciliations, auditing employee expense reports, maintaining records, following SOPs and internal controls, and communicating with stakeholders to resolve issues.