At CDW, our purpose is to make technology work so people can do great things.
The Role
Description
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW. The Digital Velocity ServiceNow Delivery Manager is a business, sales, and solutions thought leader at CDW. They provide leadership and support for Sales, Solution Architects and Services teams within their region. The DV Delivery Manager is accountable for effective and efficient day-to-day Professional Services operations, and for driving alignment with the Sales team and Solutions team. This role is focused on leading Advanced Technology Services Teams to achieve finance, operations, client, and coworker targets.
What you will do:
* Build and maintain strong technology relationships with key partner representatives to ensure CDW is top of mind. Expand these relationships to CDW account managers, regional managers, architects and engineers.
* Collaborate with Sales, Solution Architects, Services Teams and Management to maximize services financial results.
* Manage team members' performance, including professional and technical skill development, through coaching and training ensuring laser focus on achieving current and future client demands while balancing team utilization and profitability.
* Ensure team members fully understand their roles and follow best practices in the delivery of services of all solutions across practice(s) and geographies.
* Act as escalation point for issue resolution related to team member performance or client satisfaction.
* Build and maintain a trusted partner network to deliver additional engineering capacity and skills as needed. Support, collaborate, and participate with Sales and Solutions team(s) on client sales calls, services estimates and sales / client strategies with "C" suite level leadership.
What we expect of you:
* Bachelor's degree and 7+ years' experience delivering large scale, enterprise class technical solutions including planning, development, implementation and support. Or, 11+ years' experience delivering large scale, enterprise-class technical solutions including planning, development, implementation and support.
* 1+ year managerial experience.
* 2+ years' experience with ServiceNow project implementations.
* Ability to lead teams, gain consensus, and ensure attainment of critical results.
* Ability to identify and creatively resolve client, project and people issues.
* Proven negotiation skills.
* Experience working with vendors and business partners.
* Attain revenue and gross profit growth targets within their region.
* Collaborate with Sales, Solutions Architects, Services Teams and Management to achieve Services goals and attainment of all targets, while also providing leadership and support for these teams.
* Accelerate the professional and technical development of coworkers through coaching and training.
* Excellent written, presentation, and verbal communication skills including demonstrated experience presenting technology recommendations from a business perspective to internal and external clients.
* History engaging with people across levels, functions, culture and geography, navigating interpersonal and group dynamics. Acts with diplomacy and tact.
* Demonstrated history of identifying and creatively resolving client, project, and people issues
* Demonstrated ability to act in a calm and productive manner when confronted with change, ambiguity, and risk.
* Deals constructively with problems that do not have clear solutions or outcomes.
* Demonstrated ability to multitask and effectively prioritize workload under tight deadlines in a fast-paced environment.
* Ability to develop longer-range project plans and schedules to complete complex projects or new solution/product development.
* Demonstrated experience applying lessons learned to unique problems. History of reskilling new technologies with ability to determine benefits for clients. Pay range: $121,450 - $170,010 depending on experience and skill set Annual bonus target of 25% subject to terms and conditions of plan Benefits overview: https://cdw.benefit-info.com/ Salary ranges may be subject to geographic differentials
* CDW is committed to being an AI-fluent organization
* As a leader, you will champion and be accountable for our vision of becoming an AI-fluent organization. We expect leaders to model curiosity, encourage responsible AI adoption, and foster a culture of continuous learning. You don't need deep technical expertise, but you should be comfortable exploring how AI can enhance strategy, decision-making, and team performance. Your role includes guiding others in building confidence and capability with AI tools and practices, while promoting openness to experimentation and shared learning.
* We make technology work so people can do great things.
* CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law. CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, CDW's goal is to get to know you as an applicant and understand your experience, strengths, skills, and qualifications. While AI can help you present yourself more clearly and effectively, the essence of your application should be authentically yours. To learn more, please review [CDW's AI Applicant Notice](https://www.cdwjobs.com/pages/ai-applicant-notice).
At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW. The Digital Velocity ServiceNow Delivery Manager is a business, sales, and solutions thought leader at CDW. They provide leadership and support for Sales, Solution Architects and Services teams within their region. The DV Delivery Manager is accountable for effective and efficient day-to-day Professional Services operations, and for driving alignment with the Sales team and Solutions team. This role is focused on leading Advanced Technology Services Teams to achieve finance, operations, client, and coworker targets.
What you will do:
* Build and maintain strong technology relationships with key partner representatives to ensure CDW is top of mind. Expand these relationships to CDW account managers, regional managers, architects and engineers.
* Collaborate with Sales, Solution Architects, Services Teams and Management to maximize services financial results.
* Manage team members' performance, including professional and technical skill development, through coaching and training ensuring laser focus on achieving current and future client demands while balancing team utilization and profitability.
* Ensure team members fully understand their roles and follow best practices in the delivery of services of all solutions across practice(s) and geographies.
* Act as escalation point for issue resolution related to team member performance or client satisfaction.
* Build and maintain a trusted partner network to deliver additional engineering capacity and skills as needed. Support, collaborate, and participate with Sales and Solutions team(s) on client sales calls, services estimates and sales / client strategies with "C" suite level leadership.
What we expect of you:
* Bachelor's degree and 7+ years' experience delivering large scale, enterprise class technical solutions including planning, development, implementation and support. Or, 11+ years' experience delivering large scale, enterprise-class technical solutions including planning, development, implementation and support.
* 1+ year managerial experience.
* 2+ years' experience with ServiceNow project implementations.
* Ability to lead teams, gain consensus, and ensure attainment of critical results.
* Ability to identify and creatively resolve client, project and people issues.
* Proven negotiation skills.
* Experience working with vendors and business partners.
* Attain revenue and gross profit growth targets within their region.
* Collaborate with Sales, Solutions Architects, Services Teams and Management to achieve Services goals and attainment of all targets, while also providing leadership and support for these teams.
* Accelerate the professional and technical development of coworkers through coaching and training.
* Excellent written, presentation, and verbal communication skills including demonstrated experience presenting technology recommendations from a business perspective to internal and external clients.
* History engaging with people across levels, functions, culture and geography, navigating interpersonal and group dynamics. Acts with diplomacy and tact.
* Demonstrated history of identifying and creatively resolving client, project, and people issues
* Demonstrated ability to act in a calm and productive manner when confronted with change, ambiguity, and risk.
* Deals constructively with problems that do not have clear solutions or outcomes.
* Demonstrated ability to multitask and effectively prioritize workload under tight deadlines in a fast-paced environment.
* Ability to develop longer-range project plans and schedules to complete complex projects or new solution/product development.
* Demonstrated experience applying lessons learned to unique problems. History of reskilling new technologies with ability to determine benefits for clients. Pay range: $121,450 - $170,010 depending on experience and skill set Annual bonus target of 25% subject to terms and conditions of plan Benefits overview: https://cdw.benefit-info.com/ Salary ranges may be subject to geographic differentials
* CDW is committed to being an AI-fluent organization
* As a leader, you will champion and be accountable for our vision of becoming an AI-fluent organization. We expect leaders to model curiosity, encourage responsible AI adoption, and foster a culture of continuous learning. You don't need deep technical expertise, but you should be comfortable exploring how AI can enhance strategy, decision-making, and team performance. Your role includes guiding others in building confidence and capability with AI tools and practices, while promoting openness to experimentation and shared learning.
* We make technology work so people can do great things.
* CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law. CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, CDW's goal is to get to know you as an applicant and understand your experience, strengths, skills, and qualifications. While AI can help you present yourself more clearly and effectively, the essence of your application should be authentically yours. To learn more, please review [CDW's AI Applicant Notice](https://www.cdwjobs.com/pages/ai-applicant-notice).
What the Team is Saying
Phil
Practice Vice President
Mason
Sales Intern
Kevin Denison
Director, Strategic Initiatives — U.S. Commercial
Christine A. Leahy
Chair and Chief Executive Officer
CDW Compensation & Benefits Highlights
How does CDW ensure its pay and bonus plans are competitive?
CDW supports competitive pay and bonus plans through a broad total rewards approach that combines performance-focused compensation, strong benefits, long-term financial support, and the stability of a large established company.
- Total rewards philosophy: CDW’s compensation approach is built around more than base salary alone. Its ESG report says the company uses competitive compensation and performance-focused pay practices designed to reward excellence and support coworkers’ professional and financial growth. That philosophy is reinforced by a broader total rewards package that supports physical, emotional, financial, and social wellbeing.
- Performance-based pay and incentives: CDW explicitly describes its pay practices as performance-focused, indicating that compensation is designed to recognize strong individual contribution and results. Employee feedback also points to meaningful earning potential in some roles, along with merit increases and incentive opportunities, especially in performance-driven functions.
- Structured compensation components and financial support: CDW strengthens compensation competitiveness through multiple financial programs beyond salary. These include a 401(k), employee stock purchase plan, life insurance, disability coverage, accident-related insurance, and charitable gift matching. Together, these programs help support both short-term financial needs and longer-term financial security. CDW also connects compensation to career growth through its Global Career Framework, which helps employees see how advancement and future opportunities fit into the broader organization.
- Benefits as part of total compensation: Benefits are a major part of CDW’s competitive rewards story. The company offers healthcare, parental leave, adoption support, wellbeing resources, commuter benefits, legal assistance, and tuition reimbursement, among other offerings. Its ESG report also notes that in 2023 CDW made additional investments by reducing the benefits waiting period for new hires and increasing paid leave for primary parental caregivers and bereavement. Employees frequently mention benefits, PTO, flexibility, and job stability as strengths of the company’s overall package.
- Scale and stability: CDW’s size and market position also reinforce its ability to offer competitive rewards. As a Fortune 500 and S&P 500 company with about $21 billion in annual net sales and ~15,100 coworkers, CDW has the scale to provide broad benefits, structured pay programs, and long-term stability.
- External signals: Employee feedback points to several strengths in CDW’s rewards package, including mentions of generous compensation, strong benefits, stock options, merit increases, and financial stability. While compensation experiences can vary by role, reviews consistently suggest that benefits and overall package strength are important parts of CDW’s employer value proposition.
Bottom line: CDW supports competitive pay through a well-rounded total rewards model that combines performance-focused compensation, strong benefits, financial protection, and long-term career stability. It is especially well positioned for employees who value comprehensive benefits, growth opportunities, and the backing of a large, established technology company.
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The Company
What We Do
CDW Corporation is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. For more information about CDW, please visit www.CDW.com. Our broad array of products and services range from hardware and software to integrated IT solutions such as security, cloud, hybrid infrastructure and digital experience.
Why Work With Us
Trust, connection and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed.
Gallery
CDW Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
CDW is committed to offering a high quality, flexible work experience centered around connection, collaboration, and coworker well-being. Our flexible hybrid approach enables coworkers to get the best of working from home and being together.
Typical time on-site:
Not Specified
