Technical Support Representative - Tokyo

Join us at Nayax, a global fintech leader (NASDAQ; TASE: NYAX) revolutionizing the world of cashless payments, consumer engagement, and business management solutions. With more than 1,200 employees across 12 offices worldwide. At Nayax, you’ll be part of a diverse and innovative community where your work makes a real impact and helps shape the future of payments.

Nayax Japan is looking for a Technical Support Representative to be based in Tokyo to provide customer support and technical assistance via ServiceNow, including log collection, issue escalation, and request updates. Perform device testing, remote maintenance, and version updates while coordinating shipments and verifying Nayax Core setups. You will manage PSP and merchant backlogs, ensuring smooth operations and timely resolution of customer needs.

Your Key Responsibilities Will Include:

• Respond to customer inquiries and provide updates via ServiceNow.
• Collect system logs and ensure the correct timeframe is captured using Internal systems.
• Escalate issues to the appropriate Tier 1/2 support group when necessary.
• Conduct further analysis based on findings supplied by the Tier 1 support process.
• Perform pre-shipment testing for demo devices intended for prospective customers and coordinate with the internal delivery team for shipment.
• Handle updates to both new and existing customer requests, such as adding payment methods or deactivating devices, in accordance with internal workflows.
• Manage backlogs related to PSP and merchants 
• Escalate issues to the headquarters via email or ServiceNow as needed.
• Execute version updates and perform remote maintenance procedures.
• Verify the Nayax Core setup, including device configuration and TID assignment for newly deployed machines.

What Makes You a Great Fit:

• 3+ years in B2B customer support (Tier 1+), technical sales support, or account management
• Skilled in troubleshooting, root‑cause analysis, and cross‑team coordination
• Experience with SLAs, issue tracking, and escalation workflows
• Business‑level English (reading, writing, and ideally speaking), with ability to interpret technical documentation and communicate with global teams
• Background in payments, IT, or fintech
• Familiarity with device setup, APIs, backend systems, or payment flows
• Strong multitasking, accuracy, and efficiency
• Self‑driven learner with interest in new technologies

Why Join Nayax

• Take ownership of your work and make a real impact on our customers — you'll be the key technical point of contact for Nayax Japan's customers, directly ensuring their satisfaction and the smooth operation of their payment systems.
• Join a fast-growing global fintech company that values innovation, teamwork, and exceeding customer expectations — with 1,200+ employees across 12 offices and operations in 120+ countries, you'll be part of a company reshaping the future of cashless payments.
• Work at the heart of Japan's fintech scene — be based in Tokyo and play a pivotal role in Nayax's growth in the Japanese market, bridging local customer needs with global headquarters.
• Grow your technical expertise in payments — gain hands-on experience with device configuration, payment flows, backend systems, and escalation workflows in a fast-evolving industry.
• Be part of a supportive, people-first culture — at Nayax, we invest in our people, celebrate collaboration, and make sure you have the tools and knowledge to succeed from day one.