The Role
Provide technical support through email, phone, ticketing systems, and remote tools. Diagnose application, device, database, and system issues; monitor alerts; document resolutions; assist with configurations and updates; maintain SLAs; and coordinate with development, DevOps, and QA teams. The role also performs basic database validation and supports patches and deployments while serving international clients in a shift-based environment.
Summary Generated by Built In
Key Responsibilities
Required Skills & Qualifications
Preferred Skills (Good to Have)
Key Competencies
Preferred Candidate Profile
- Provide technical support to clients via email, phone, ticketing systems, and remote access tools.
- Diagnose, troubleshoot, and resolve application, device, and system-related issues.
- Monitor system alerts and proactively identify potential issues.
- Coordinate with development, DevOps, and QA teams for complex issue resolution.
- Maintain accurate documentation of issues, solutions, and troubleshooting steps.
- Assist clients with application usage, configurations, and best practices.
- Ensure adherence to SLAs and timely communication with clients.
- Perform basic database checks and validations as required.
- Support application updates, patches, and deployments when needed.
- Bachelor’s degree in Computer Science, IT, or a related field.
- 0–3 years of experience in a technical support or application support role.
- Strong understanding of software applications, databases, and basic networking.
- Experience with ticketing tools and customer support workflows.
- Good analytical and problem-solving skills.
- Excellent verbal and written communication skills.
- Ability to work in shifts and handle international clients (if applicable).
- Experience with GPS tracking, IoT platforms, or fleet management systems.
- Knowledge of SQL commands and REST APIs.
- Exposure to cloud platforms (AWS).
- Experience working in a SaaS or B2B environment.
- Customer-centric mindset
- Attention to detail
- Time management and prioritization
- Team collaboration
- Ability to work under pressure
- Male candidate preferred due to shift requirements and operational needs.
- Prior experience in International Technical Support is an added advantage.
Skills Required
- Bachelor's degree in Computer Science, Information Technology, or a related field
- 0–3 years of experience in technical support or application support
- Strong understanding of software applications, databases, and basic networking
- Experience with ticketing tools and customer support workflows
- Good analytical and problem-solving skills
- Excellent verbal and written communication skills
- Ability to work in shifts and handle international clients
- Experience with GPS tracking, IoT platforms, or fleet management systems
- Knowledge of SQL commands and REST APIs
- Exposure to AWS cloud platforms
- Experience working in a SaaS or B2B environment
- Prior international technical support experience
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The Company
What We Do
Uffizio develops GPS tracking, telematics, and IoT software for fleet, vehicle, and asset monitoring. Its white-label, customizable platform supports real-time visibility and fleet management, and integrates with a wide range of GPS devices and sensors. The company provides mobility solutions for business partners across industries and countries, helping organizations monitor operations, improve efficiency, and reduce costs through scalable connected-device technology.
