We are looking for enthusiastic and technically skilled Technical Support Executive to join our team. The ideal candidate should possess basic technical knowledge, a willingness to learn, and the ability to travel to customer sites for product installation, troubleshooting, and technical support.
Key Responsibilities:
- Install, configure, and commission company products at customer locations.
- Provide on-site and remote technical support to customers.
- Diagnose and troubleshoot hardware and basic software issues.
- Perform preventive maintenance and routine system checks.
- Assist customers with product demonstrations and usage guidance.
- Coordinate with the technical team for issue resolution.
- Maintain installation reports, service records, and documentation.
- Ensure timely resolution of customer technical issues.
- Travel to customer locations as required for installation and support activities.
Requirements
- Good troubleshooting and problem-solving skills.
- Basic understanding of installation and maintenance procedures.
- Strong communication and interpersonal skills.
- Willingness to learn new technologies.
- Ability to work independently as well as in a team.
- Diploma or ITI in Electrical, Electronics, Information Technology, Computer Hardware, Networking, or a related technical discipline.
- Freshers are encouraged to apply.
- Immediate joiners will be given preference.
- Must be willing to travel to customer sites for installation and technical support.
Skills Required
- Good troubleshooting and problem-solving skills
- Basic understanding of installation and maintenance procedures
- Strong communication and interpersonal skills
- Willingness to learn new technologies
- Ability to work independently and in a team
- Diploma or ITI in Electrical, Electronics, Information Technology, Computer Hardware, Networking, or a related technical discipline
- Willingness to travel to customer sites for installation and technical support
- Immediate availability to join
What We Do
ID Tech Solutions Private Limited is an Indian technology company specializing in RFID and Auto-ID solutions. It manufactures RFID readers, tags, inlays, smart cards, card printers, handheld devices, and access-control systems, while integrating hardware and software for applications including logistics, healthcare, manufacturing, retail, and public infrastructure. Founded in 2002, the company emphasizes customized, scalable products and end-to-end deployment, support, and related identity and security solutions.
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