Silverfort is on a mission to bring identity security everywhere – to every human, machine, and AI agent, both on-prem and in the cloud. Our unique technology secures identities & access at runtime, in ways that weren’t possible before. With the broadest identity security platform in the market, trusted by more than 1,000 customers including many Fortune 100 companies, Silverfort is uniquely positioned to lead the fast-growing identity security category.
Joining Silverfort means becoming part of a fast-moving team with a culture of innovation and collaboration, that goes above and beyond to help our customers and each other, on a journey to reshape the future of identity security.
We are looking for a Technical Support Engineer to join our growing team. In this role, you will work with our customers to resolve technical issues and help them successfully use the product. You will also work closely with R&D, Customer Success, and Sales teams to improve our product and technical processes. You will be focused on East Coast hours.
Responsibilities- Be first in line to analyze and troubleshoot incoming technical issues from our customers via email and Zoom sessions
- Provide technical how-to and best practices to ensure proper implementation of Silverfort platform, you will own and monitor issues from the start to resolution
- Work closely with the R&D teams, Field & Sales Engineers, Customer Success, and other teams to ensure smooth onboarding, deployment, and on-going relationship with customers all around the world
- Provide timely information to customer-facing teams to improve overall customer satisfaction
- Create and improve internal knowledge base articles
- Work directly with management to create and improve current support procedures
- 3+ years of experience in global Customer Support
- Proven experience working with external customers
- Excellent knowledge in Networking - a must
- Cyber Security or Identity/Authentication background preferred
- Proven knowledge working with Linux and Windows environments
- Experience working with Active Directory
- Experience working with ticketing and support systems
- Ability to work in a fast-paced and changing environment.
- Ability to take initiative and adapt
- Ability to perform under pressure within a positive work culture
- Willingness to travel around 10% of the time
- Creative thinker and an amazing team player
- Need to be comfortable working East Coast hours
- Ability to cover on-call shifts as needed
- Located in EDT or CDT time zones
Skills Required
- 3+ years of experience in global Customer Support
- Proven experience working with external customers
- Excellent knowledge in Networking
- Cyber Security or Identity/Authentication background
- Proven knowledge working with Linux and Windows environments
- Experience working with Active Directory
- Experience working with ticketing and support systems
- Ability to work in a fast-paced and changing environment
- Ability to take initiative and adapt
- Ability to perform under pressure within a positive work culture
- Willingness to travel around 10% of the time
- Ability to cover on-call shifts as needed
What the Team is Saying
Silverfort Compensation & Benefits Highlights
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Leave & Time Off Breadth — Generous time off spans paid holidays, wellness days, bereavement leave, and paid sick time from day one, with a flexible time off policy and quarterly companywide recharge days creating extended long weekends.
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Healthcare Strength — Comprehensive healthcare includes medical, dental, and vision coverage, alongside FSA, life and disability insurance, and pet insurance. Wellness support is reinforced with programs, fitness stipends, and a monthly reimbursement for personal care and wellness.
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Equity Value & Accessibility — Company equity is offered via stock options to all permanent employees, augmenting total rewards beyond base pay. Performance bonuses and a home-office stipend further strengthen the financial package.
Silverfort Insights
What We Do
Fueled by a belief that identity professionals deserve better, we found a way to break down the silos of identity security—eliminating the gaps and blind spots left behind by a patchwork of point solutions. The Silverfort Identity Security Platform is the first to deliver end-to-end identity security, protecting every identity in the cloud, on-prem, humans, machines, and everything in between. Our patented technology—Runtime Access Protection (RAP)—natively integrates with the entire IAM infrastructure, giving businesses visibility into all identities, analyzing every access, and extending active protection to resources that could not be protected previously—including NHIs, legacy systems, command line tools, and IT/OT infrastructure. It is easy to deploy and use, and doesn’t disrupt business operations, resulting in better security outcomes with less work. Silverfort is the identity security platform that both identity and security professionals deserve, earning the trust of more than 1,000 leading organizations, including several Fortune 50 companies.
Why Work With Us
We believe that our high retention rates stem from our employees’ confidence in their ability to develop and progress within the company. We prioritize a supportive and encouraging environment that fosters a positive people culture, enhancing employee satisfaction, engagement, and their desire to stay and grow with us.
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Silverfort Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Employees engage in a combination of remote and on-site work.
