To support this growth, we are looking for an IT Support Engineer to strengthen our Belgium team.
Your mission: troubleshoot customer environments and empower IT teams worldwide to get maximum value from the Lansweeper platform. You'll use our extensive lab setup, spanning Windows, Linux, Unix, macOS, IBM, Chrome OS, Active Directory, VMware, AWS, and Azure technologies.
Your work ensures customers get fast, trusted, and high‑quality technical support while continuously improving our product and knowledge base.
Challenge
The main challenges you'll face are:
- Tackling diverse technical environments across on‑premises, hybrid, and cloud infrastructures.
- Troubleshooting complex customer configurations efficiently with limited initial data.
- Balancing deep technical analysis with excellent written communication and customer focus.
Key Responsibilities
- Analyze and troubleshoot a wide variety of technical support issues from customers worldwide.
- Assist knowledgeable IT users, reproducing and solving issues in our in‑house lab.
- Advise IT professionals on best solutions to resolve their challenges efficiently.
- Evaluate, document, and continuously improve the quality of the solutions you provide.
- Communicate primarily by email (limited phone support).
- Occasionally adjust your schedule to help cover our global customer base.
- Maintain and update technical and procedural documentation in Confluence.
- Participate in internal or community projects (e.g. customer forum initiatives).
- Identify opportunities for process and technical improvements to enhance customer experience.
Key Requirements
Hard skills:
- 3+ years of experience in IT Support (L1-L3) with hands‑on troubleshooting.
- Proven experience in networking and operating systems such as Windows, Unix, or Linux.
- Familiarity with virtualization (VMware), Active Directory, and cloud platforms (AWS/Azure).
- Basic knowledge of Jira and Confluence.
- Ability to create SQL reports and scripts.
- Speak english
Soft skills:
- Analytical problem solver with a proactive mindset.
- Team‑oriented and versatile - thrives when tackling new technologies.
- Quality‑focused, detail‑driven, and customer‑centric communicator.
Our Offer
- Competitive salary according to Belgian market benchmarks (base + variable).
- Company car & fuel card.
- Hybrid work model: Ghent office with 2-3 days/week working from home.
- Extensive benefits package.
- Vertical & horizontal career growth, including Winning by Design SPICED training.
- Work in a dynamic, fast‑growing SaaS environment with direct customer impact.
- Regular company events: monthly all‑hands, after‑work socials, and annual gatherings.
Company Info
Lansweeper is the Technology Asset Intelligence platform that transforms raw asset data into trusted, actionable insights - spanning hardware, software, cloud, IoT, and OT.
With a single solution, organizations gain full visibility across their technology estate, empowering IT, security, operations, and finance teams to make smarter, faster decisions.
We help our customers:
- Tame hybrid infrastructures
- Manage compliance risks
- Reduce complexity by delivering timely, accurate visibility and seamless integration
From universal asset discovery to AI‑powered intelligence, Lansweeper delivers clarity and confidence to organizations worldwide.
Our culture is built on four values:
- One Team - united across boundaries
- We Care - customers and people at the center
- We Grow - learning, sharing, improving
- We Deliver - focusing on what truly matters
Team Info
You'll join the Support Team, working closely with Support Engineers, Product Specialists, and Customer Success colleagues across EMEA and North America.
Team size: ±10 engineers based in Belgium and remote across Europe.
Call to Action
Ready to join us? Click Apply Now or share this opportunity with someone in your network who'd be a great fit!
Top Skills
What the Team is Saying
What We Do
Managing a technology estate has never been a bigger challenge. Hardware, software, and users can be anywhere at any time, making IT environments extremely dynamic and often complex. A seemingly simple question has become terribly difficult to answer: ‘Who is using what device?’
CIO's, CTO's, IT managers, ... have to make decisions that are often based on scattered, out of date, and incomplete data sources. How can you effectively manage the technology assets of an organization, if you’re not 100% sure of what assets you have to manage in the first place?
This question inspired Lansweeper and still drives us today. We believe that answering it is crucial to tackle and simplify many of the challenges companies face every day.
Centralized technology asset intelligence enables every stakeholder who needs insights into your company’s IT landscape to speak the same language. Connecting and centralizing asset data to collaborate across silos, locations, and departments is essential.
Eliminate the blind spots from your environment and discover assets you didn't even know about. Lansweeper provides you the means to achieve complete visibility into your IT, centralized into one solution, helping you gain an in-depth understanding of your entire IT estate.
Lansweeper creates a substantial reduction in the measure of time IT teams would ordinarily spend on routine, yet key assignments, such as network discovery, inventory, software distribution, licensing and updates. This task automation is critical for organizations with restricted staff and IT spending plans. Reveal needless expenses, support budgeting decisions, and manage your IT cost-effectively with Lansweeper
The basic premise of good cybersecurity is that you can’t protect what you can’t see. So the critical first step when it comes to basic cyber hygiene is to maintain visibility of your IT environments and develop the relevant daily routines to inspect and verify.
Why Work With Us
We are on a mission. How about you?
We don't over promise, We Deliver! We empower courageous and the adventurous. The eager to learn and the keen to grow. The inventive and the exceptional. The misfits and the perfect fits. Together, we're writing our visionary story of ambition, growth, and top-notch tech.
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Lansweeper Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
