Technical Support Engineer

Posted 2 Days Ago
Hiring Remotely in United States
Remote
Mid level
Information Technology • Sales • Security • Cybersecurity • Automation
Taking identity security where it has never gone before. 
The Role
As a Technical Support Engineer, you'll resolve technical issues, collaborate with R&D and Sales, and enhance customer satisfaction through effective support.
Summary Generated by Built In
Description

Silverfort is a cyber security startup that develops a revolutionary identity protection platform. Our mission is to provide industry leading unified identity protection solutions for hybrid and multi cloud environments. Using patented technology, Silverfort's platform enables strong authentication across entire corporate networks and cloud environments, without any modifications to endpoints and servers.

Silverfort has been widely recognized as an industry innovator, being named “Best of MFA award” from Expert Insights, Microsoft Security 20/20 partner award, Homeland Security Awast for Best Identity Access Management platform for its agentless secure authentication and zero trust platform by Astors.

We are looking for a Technical Support Engineer to join our growing team. In this role, you will work with our customers to resolve technical issues and help them successfully use the product. You will also work cloesly with R&D, Customer Success, and Sales teams to improve our product and technical processes. You will be focused on West coast hours.


Responsibilities
  • Be first in line to analyze and troubleshoot incoming technical issues from our customers via email and Zoom sessions
  • Provide technical how-to and best practices to ensure proper implementation of Silverfort platform, you will own and monitor issues from the start to resolution
  • Work closely with the R&D teams, Field & Sales Engineers, Customer Success, and other teams to ensure smooth onboarding, deployment, and on-going relationship with customers all around the world
  • Provide timely information to customer-facing teams to improve overall customer satisfaction
  • Create and improve internal knowledge base articles
  • Work directly with management to create and improve current support procedures 

Requirements
  •  3+ years of experience in global Customer Support
  • Proven experience working with external customers
  • Excellent knowledge in Networking- a must
  • Cyber Security or Identity/Authentication background-preferred
  • Proven knowledge working with Linux and Windows environments
  • Experience working with Active Directory
  • Experience working with ticketing and support systems
  • Ability to work in a fast paced and changing environment.
  • Ability to take initiative and adapt
  • Ability to perform under pressure within a positive work culture
  • Willingness to travel around 10% of the time 
  • Creative thinker and an amazing team player
  • Need to be comfortable working west coast hours- PST
  • Ability to cover on-call shifts as needed

Top Skills

Active Directory
Cyber Security
Linux
Networking
Windows

What the Team is Saying

Jeffrey
Deena
Daniel
Bridget
Becky
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The Company
507 Employees
Year Founded: 2016

What We Do

Fueled by a belief that identity professionals deserve better, we found a way to break down the silos of identity security—eliminating the gaps and blind spots left behind by a patchwork of point solutions.

The Silverfort Identity Security Platform is the first to deliver end-to-end identity security, protecting every identity in the cloud, on-prem, humans, machines, and everything in between. Our patented technology—Runtime Access Protection (RAP)—natively integrates with the entire IAM infrastructure, giving businesses visibility into all identities, analyzing every access, and extending active protection to resources that could not be protected previously—including NHIs, legacy systems, command line tools, and IT/OT infrastructure. It is easy to deploy and use, and doesn’t disrupt business operations, resulting in better security outcomes with less work.

Silverfort is the identity security platform that both identity and security professionals deserve, earning the trust of more than 1,000 leading organizations, including several Fortune 50 companies.

Why Work With Us

We believe that our high retention rates stem from our employees’ confidence in their ability to develop and progress within the company. We prioritize a supportive and encouraging environment that fosters a positive people culture, enhancing employee satisfaction, engagement, and their desire to stay and grow with us.

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Silverfort Offices

Remote Workspace

Employees work remotely.

Employees engage in a combination of remote and on-site work.

Typical time on-site: None
US
SG
GB
Dallas, Texas
Sydney, Australia
Tel Aviv-Yafo, IL
Learn more

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