Job Purpose
The Technical Support Engineer is responsible for administering technical support for Assurant software applications. This position will solve complex problems and identify trends to prevent future issues.
Primary Job Responsibilities
· Provide technical support to customers via phone, email, or chat to resolve issues related to software products.
· Troubleshoot and diagnose technical problems while taking ownership to see the problem through to resolution.
· Understanding of root cause analysis and how to use this information to prevent future issues.
· Collaborate with cross-functional teams, including developers and QA engineers, to resolve complex technical issues and implement solutions.
· Develop and maintain technical documentation, including knowledge base articles and troubleshooting guides, to assist customers and internal teams.
· Participate in product testing and quality assurance activities to ensure the reliability and stability of our software products.
Stay up to date with industry trends and best practices in JavaScript development, workflows, and NoSQL databases, and share knowledge with team members.
Required Experience, Skills, and Knowledge
- Bachelor’s degree or equivalent experience
- 4+ years’ experience in technical support or customer service roles, preferably in a software or technology company.
- Strong proficiency in programming, with 3+ years’ experience in developing code for specific applications and/or clients.
- Familiarity with workflow diagramming tools and methodologies
- 3+ years’ experience working with databases
- 3+ years’ experience integrating applications and systems using industry standard methods, like REST API’s.
- 2+ years experience with task tracking such as Jira, Asana, or similar.
- Excellent problem-solving skills and ability to troubleshoot technical issues independently.
- Strong communication skills, with the ability to effectively communicate technical concepts to both technical and non-technical audiences.
- Ability to multitask and prioritize tasks
At Assurant, we celebrate the differences that make us who we are. By assembling extraordinary teams from a variety of races, religions, sexual orientations, gender identities, ages, experiences, and abilities, we’re able to better reflect the global communities where we live and work. By working to remove barriers, we ensure equity for everyone. The pursuit of inclusion rests with each of us. Because it’s only by listening to and representing the unique voices of every individual that we can innovate for all.
For further information about Assurant, please visit our website: https://www.assurant.com/
What We Do
Assurant is more than a place to work. It’s a place where your work matters.
Our employees are the heart and soul of our company. Our work environment fosters teamwork and collaboration. We provide ways to make meaningful contributions, learn and develop professionally. We encourage creativity and innovation. The more our employees succeed, the better we are able to serve our customers.
Assurant is the company that protects and secures the places people live and the things they buy. We’re a Fortune 500 company with approximately 16,000 employees in 21 countries across North America, Latin America, Europe and Asia-Pacific. We help keep life running smoothly for more than 300 million people around the world. Protecting 38 million mobile devices. 40 million motor vehicles. 80 million appliances. 36 million mortgages. And that's just the beginning.
Our Uncompromising Values
Our values guide the way we support our customers and work with one another.
Common Sense - We seek simple, straightforward solutions that keep life running smoothly for the clients and consumers we serve.
Common Decency - We act with integrity. We treat others with respect, courtesy, and kindness. We’re honest, transparent and committed to doing the right thing.
Uncommon Thinking - We're never satisfied with the status quo. We seek diverse perspectives and thrive on challenge. We believe there's always a way to build upon our successes.
Uncommon Results - We focus on actionable solutions that deliver measurable results. We approach each challenge with a sense of urgency, striving to exceed every expectation.
Our Purpose
Assurant helps our clients protect and support the major purchases people make. Things like their homes, cars, appliances and phones. But we understand what matters most. It’s not the things we protect. It’s the millions of people we serve.
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