Jobs at CrossCountry Mortgage, LLC.

Evaluate borrower files to determine loan eligibility and prepare clear mortgage pre-approvals. Review credit, income, assets, DU/LPA findings, recommend loan programs, prepare approval letters, and communicate results to borrowers and Realtors while maintaining CRM records.

Serve as first client contact for a mortgage team, qualify leads, complete CRM and Encompass loan files, verify income/credit, manage pipeline milestones, provide client updates, support branch reporting and marketing, and maintain strong referral relationships to convert leads to loans.

Drives brand awareness and business growth through social media strategy, content and podcast production, video editing, integrated campaigns, events, newsletters, partner engagement, and marketing analytics. Manages CRM databases, referral pipelines, email communications, and Salesforce implementation, including data organization, user setup, dashboards, and reporting. Oversees content calendars and publishing while delegating execution to support staff.

Provides administrative and operational support to the branch manager and team. Responsibilities include calendar and email management, meeting coordination, correspondence, travel arrangements, database and CRM updates, task tracking, support ticket follow-up, onboarding and offboarding assistance, expense reporting, receipt reconciliation, and other administrative tasks. The role requires strong communication, organization, time management, Microsoft Office proficiency, and the ability to manage multiple priorities independently.

Manage federal, state, and local tax compliance, including tax return preparation and review, tax calendars, indirect taxes, taxable income calculations, estimated payments, audits, legislative research, and technical tax matters. Liaise with external tax providers, resolve jurisdictional issues, advise stakeholders, and develop junior staff.

Leads agile software projects from conception through release, facilitates Scrum ceremonies, removes impediments, coaches teams, and tracks delivery metrics. Manages portfolio intake, capacity visibility, Jira dashboards, health scorecards, dependencies, exceptions, and planning activities. Partners with product, engineering, delivery, and portfolio stakeholders to improve flow, surface risks, maintain governance, and support continuous improvement across sprint-based and Kanban teams.

Design, build, test, deploy, and maintain responsive web applications and back-end services for mortgage origination, servicing, sales, and operations. Create and optimize RESTful APIs, integrations, databases, and reusable UI components; ensure security, accessibility, performance, and CI/CD-driven delivery while collaborating with stakeholders and participating in Agile processes.

Leads agile software projects from conception through release, facilitates Scrum and Kanban ceremonies, removes impediments, coaches teams, and tracks delivery metrics. Manages portfolio intake, capacity visibility, Jira dashboards, health scorecards, dependencies, exceptions, and planning activities. Partners with product, engineering, delivery, and portfolio stakeholders to improve flow, surface risks, maintain governance, and support continuous improvement across multiple teams.

The Executive Assistant manages calendars, coordinates meetings, communicates with clients, arranges travel, and handles marketing plans while prioritizing multiple projects.

Manage federal, state, and local tax compliance for CrossCountry Mortgage. Prepare and review income and indirect tax returns, manage tax calendar and audits, research tax technical matters, liaise with external advisors, mentor and train junior staff, and support special projects.

The Branch Administrative Assistant provides administrative support to the Branch Manager, manages schedules, correspondence, and assists in day-to-day operations.

Owns the early mortgage client journey from lead intake through pre-approval readiness. Responsibilities include responding to inbound leads, conducting intake calls, assisting with loan applications under supervision, collecting and organizing documentation, tracking activity in the CRM, following up on missing information, coordinating pre-approval reviews, and providing non-advisory updates to clients and Realtors. The role requires strong communication, organization, accuracy, time management, and customer-service skills.

Manages residential mortgage loan production from application through approval, serving as a liaison between borrowers and internal or external clients. Reviews borrower income, assets, credit, disclosures, and supporting documentation; pre-underwrites files; runs automated underwriting systems; structures loans across conventional, government, jumbo, reverse mortgage, and other programs; and communicates loan costs, programs, and requirements to borrowers while ensuring regulatory compliance.

Recruit and strategically develop Loan Officers, Mortgage Bankers, Branch Managers, and Sales Leaders across targeted markets. Partner with senior leaders and hiring managers to identify hiring needs, source passive candidates through Boolean searches, cold calls, networking, databases, and internet research, and manage candidates through qualification, interviews, and hiring. Track recruiting metrics, maintain candidate relationships, meet hiring goals, and provide regular pipeline and progress reports to recruiting and sales leadership.

Manages residential mortgage pre-approval and loan processing from intake through approval. Communicates loan programs, costs, and disclosures to borrowers; reviews income, assets, credit, and supporting documentation; runs DU and verifies loan stability. Oversees conventional, FHA, VA, USDA, 203k, jumbo, and reverse mortgage pipelines, pre-underwrites files, identifies missing documentation, and structures loans to fit borrowers’ financial circumstances while maintaining regulatory compliance.

Identify and mitigate attrition risks among mortgage Loan Officers through predictive analysis, production and activity monitoring, dashboards, executive reporting, and targeted outreach. Partner with sales leadership, HR, and operations to develop retention strategies, evaluate incentives, conduct stay conversations, address employee concerns, and analyze stay and exit interview trends to improve engagement and reduce turnover.

Drives recruitment closing and conversion for experienced, high-producing Mortgage Loan Officers and teams. Owns late-stage candidate engagement, customized offer presentation, negotiation, offer acceptance, and onboarding transition. Partners with leadership and recruiting teams, uses mortgage production data and market intelligence to develop closing strategies, address candidate concerns, track conversion metrics, and influence hiring outcomes in a competitive mortgage lending environment.

Reviews and pre-underwrites residential mortgage files, including income, assets, credit, disclosures, and supporting documentation. Manages a pipeline of conventional, FHA, VA, USDA, 203k, jumbo, and reverse mortgage loans. Communicates loan programs, costs, and documentation requirements to borrowers, structures loans to fit financial circumstances, runs automated underwriting systems, and supports timely approval while complying with mortgage regulations.

Plan, execute, and optimize SEO and local search strategies to boost loan officer and corporate visibility. Manage Google Business Profiles, keyword research, content at scale, technical audits, link building, web chat assistant, website optimizations, reporting, and cross-team coordination to increase organic traffic, engagement, and conversions.

Creates and adapts branded marketing assets across digital, print, large-format, email, social, presentation, signage, and event channels. Translates creative briefs into visual concepts, maintains brand consistency, prepares production-ready files, manages revisions, and performs quality assurance. Collaborates with copywriters, project managers, marketing teams, and creative leadership while following workflows, asset-management processes, and deadlines.