Jobs at CrossCountry Mortgage, LLC.

Receives and scans original signed mortgage closing documents, enters collateral shipping information into the loan origination system, maintains familiarity with residential mortgage documents, and coordinates with processing, closing, and settlement agents. The role requires accuracy, organization, communication, customer service, and proficiency with Microsoft Word and Excel. Candidates must be able to stand for extended periods and lift up to 25 pounds.

Manages the Bond Post Closing Team, overseeing loan pipelines, aged loans, escalations, investor rebuttals, MCC and bond program compliance, staff performance, training, and process improvements. The role interprets federal, state, and investor requirements, maintains condition sets and training materials, analyzes defects and trends, resolves complex post-closing issues, and collaborates with internal departments and bond investors.

Oversee mortgage loan files from application through closing, including employment verification, third-party service ordering, document review, pipeline management, underwriting submissions, closing disclosures, funding support, and post-closing tasks. Coordinate with branch staff, processors, underwriters, closers, and corporate operations while maintaining compliance with mortgage regulations and providing pipeline reporting. Fluency in Spanish and English is required.

Supports mortgage loan officers and processors by reviewing applications, disclosures, and loan files; identifying deficiencies; obtaining missing documentation; tracking pipeline items; coordinating with customers and title companies; delivering disclosures and appraisals; and scheduling timely loan closings. Provides clerical, phone, and customer service support across conventional, FHA, VA, USDA, 203K, and reverse mortgage loans.

Oversee mortgage loan operations from application through closing and post-consummation. Responsibilities include employment verification, ordering third-party services, reviewing loan packages, managing pipelines, checking documentation, supporting underwriting and closing activities, reconciling ALTA statements, issuing disclosures and refunds, and reporting pipeline status. The role coordinates branch and corporate operations while ensuring compliance with mortgage regulations and processing deadlines.

Coordinates user acceptance testing for technical updates, serving as liaison among technology teams, stakeholders, and vendors. Develops test plans and cases, tracks defects in JIRA, validates production changes, communicates testing outcomes, and supports process improvements, training materials, audits, and company announcements. Ensures solutions meet business requirements, compliance expectations, and user needs within established SLAs.

Provides administrative and operational support to branch management by managing calendars, correspondence, meetings, travel, databases, CRM updates, office supplies, vendors, onboarding, expenses, and personnel tasks. The role also supports compliance, branch inquiries, and cross-department coordination while maintaining professional communications and accurate records.

Develop and execute SEO, local search, GEO, and digital visibility strategies for mortgage branches and loan officers. Manage Google Business Profiles, local listings, website content, CMS operations, technical audits, analytics, conversion optimization, and AI-powered search initiatives. Collaborate with marketing and field teams, provide SEO education, monitor performance, support web enhancements, and ensure regulatory compliance. The role requires strong knowledge of local SEO, website optimization, analytics platforms, structured data, and emerging search technologies.

Serve as a flexible underwriting resource covering pipelines, absorbing overflow, and updating post-closing files. Underwrite across agency products per guidelines and investor overlays, maintain communication with leadership, ensure quality and compliance, and work remotely with schedule flexibility.

Leads infrastructure engineering strategy, modernization, project delivery, automation, and operational readiness across hybrid AWS, Azure, on-premises, networking, identity, Microsoft 365, and endpoint platforms. Establishes engineering standards, architecture patterns, security and resilience practices, Infrastructure as Code, CI/CD, monitoring, documentation, and support handoffs. Manages infrastructure projects, vendors, budgets, risks, and executive communications while leading, coaching, and developing an infrastructure engineering team.

Drives brand awareness and business growth through social media strategy, content and podcast production, video editing, integrated campaigns, events, newsletters, partner engagement, and marketing analytics. Manages CRM databases, referral pipelines, email communications, and Salesforce implementation, including data organization, user setup, dashboards, and reporting. Oversees content calendars and publishing while delegating execution to support staff.

Provides administrative and operational support to the branch manager and team. Responsibilities include calendar and email management, meeting coordination, correspondence, travel arrangements, database and CRM updates, task tracking, support ticket follow-up, onboarding and offboarding assistance, expense reporting, receipt reconciliation, and other administrative tasks. The role requires strong communication, organization, time management, Microsoft Office proficiency, and the ability to manage multiple priorities independently.

Manage federal, state, and local tax compliance, including tax return preparation and review, tax calendars, indirect taxes, taxable income calculations, estimated payments, audits, legislative research, and technical tax matters. Liaise with external tax providers, resolve jurisdictional issues, advise stakeholders, and develop junior staff.

Owns the early mortgage client journey from lead intake through pre-approval readiness. Responsibilities include responding to inbound leads, conducting intake calls, assisting with loan applications under supervision, collecting and organizing documentation, tracking activity in the CRM, following up on missing information, coordinating pre-approval reviews, and providing non-advisory updates to clients and Realtors. The role requires strong communication, organization, accuracy, time management, and customer-service skills.

Recruit and strategically develop Loan Officers, Mortgage Bankers, Branch Managers, and Sales Leaders across targeted markets. Partner with senior leaders and hiring managers to identify hiring needs, source passive candidates through Boolean searches, cold calls, networking, databases, and internet research, and manage candidates through qualification, interviews, and hiring. Track recruiting metrics, maintain candidate relationships, meet hiring goals, and provide regular pipeline and progress reports to recruiting and sales leadership.

Drives recruitment closing and conversion for experienced, high-producing Mortgage Loan Officers and teams. Owns late-stage candidate engagement, customized offer presentation, negotiation, offer acceptance, and onboarding transition. Partners with leadership and recruiting teams, uses mortgage production data and market intelligence to develop closing strategies, address candidate concerns, track conversion metrics, and influence hiring outcomes in a competitive mortgage lending environment.

The CRM Coordinator is responsible for optimizing daily CRM interactions, handling marketing requests, overseeing email approvals, and educating on CRM best practices.

Coordinates resolution of investor-identified loan conditions after closing. Reviews loan files, researches suspense items, obtains and uploads corrective documentation, communicates with investors, clients, and internal departments, and monitors loan pipelines for timely purchase. Maintains knowledge of agency and investor guidelines, identifies salability and warehouse-line risks, prepares post-consummation disclosures and refund checks, and tracks condition status through investor sites and the loan origination system.

Supports federal, state, and local tax compliance and accounting, including tax return preparation, ASC 740 tax provisions, reconciliations, indirect tax filings, estimated tax payments, audits, tax research, legislative monitoring, and documentation. The role collaborates with tax, accounting, finance, business teams, and external providers while supporting tax planning, process improvements, automation, and special projects.

Prepares and reviews mortgage closing documents for conventional, FHA, VA, and USDA loans. Ensures compliance with federal and state regulations, TRID, Fair Lending, Reg B, RESPA, and TILA requirements. Calculates payments, escrows, prepaid interest, and fees; coordinates with loan officers, processors, underwriters, settlement agents, branches, and investors. Manages closing pipelines, disclosures, wire balances, funding authorization, document delivery, and post-closing corrections within required deadlines.