Jobs at CrossCountry Mortgage, LLC.

Assists with researching, developing, implementing, and monitoring mortgage products and programs for agency, specialty, and affordable housing lenders. Coordinates Loan Origination System templates, documents, and standard operating procedures; communicates product updates to sales and internal teams; and manages relationships with investors and housing agencies. The role requires reviewing complex mortgage guidelines, supporting product rollouts, and maintaining direct investor communication.

Develops positioning, messaging, educational content, launch plans, and sales enablement materials for mortgage products. Serves as an on-camera spokesperson across video, social, webinar, training, and live presentation channels. Partners with product, sales, training, compliance, and creative teams to create accurate, engaging, and compliant communications, support product adoption, and evaluate performance using engagement and field feedback.

Supports the research, development, implementation, and monitoring of mortgage products, including agency, specialty lender, and affordable housing programs. Updates loan origination system templates, documents, and standard operating procedures; reviews investor guidelines; maintains investor relationships; communicates product changes; and assists internal teams with product and investor questions.

The Junior Financial Analyst supports branch and satellite-office financial analysis, reporting, and performance insights. Responsibilities include administering Workday and Sigma, building reports, supporting automation, analyzing large datasets, investigating profit and loss irregularities, and developing business intelligence metrics. The role collaborates with Accounting, FP&A, and branch reporting teams to identify performance drivers, improve financial efficiency, and present findings clearly. Advanced Excel skills and strong analytical, communication, and attention-to-detail abilities are required.

Manages and optimizes multi-channel marketing campaigns across paid media, CDP, direct mail, landing pages, and marketing automation. Oversees campaign setup, budgets, targeting, tracking, creative, reporting, and performance analysis. Leads Loan Officer training and meetings, coordinates with internal teams and external vendors, resolves issues, manages deadlines, and recommends process and performance improvements.

Provides legal and regulatory guidance focused on mortgage origination, researches federal and state requirements, supports regulatory change implementation, prepares legal analyses, advises on compliance matters, translates regulations into business and system requirements, and supervises a junior attorney. The role addresses rescission requests, post-closing compliance, loan transaction reviews, remediation, and regulatory risk for mortgage lending operations.

Provides strategic oversight of mortgage post-closing suspense and compliance issue management. Leads risk-based issue identification, escalation, remediation, root-cause analysis, corrective action validation, regulatory examination support, reporting, and continuous process improvement. Partners across compliance, regulatory change management, quality control, internal audit, and operations to strengthen the Compliance Management System and prevent recurring deficiencies.

Develops and executes internal and external corporate communications, including media relations, executive messaging, employee communications, announcements, issues management, and reputation-building initiatives. Advises leaders on messaging and channels, manages communications projects, creates content across multiple formats, supports events and crisis communications, and analyzes media coverage, audience feedback, and performance data.

Leads infrastructure engineering strategy, modernization, project delivery, automation, and operational readiness across hybrid AWS, Azure, on-premises, networking, identity, Microsoft 365, and endpoint platforms. Establishes engineering standards, architecture patterns, security and resilience practices, Infrastructure as Code, CI/CD, monitoring, documentation, and support handoffs. Manages infrastructure projects, vendors, budgets, risks, and executive communications while leading, coaching, and developing an infrastructure engineering team.

Receives and scans original signed mortgage closing documents, enters collateral shipping information into the loan origination system, maintains familiarity with residential mortgage documents, and coordinates with processing, closing, and settlement agents. The role requires accuracy, organization, communication, customer service, and proficiency with Microsoft Word and Excel. Candidates must be able to stand for extended periods and lift up to 25 pounds.

Manages the Bond Post Closing Team, overseeing loan pipelines, aged loans, escalations, investor rebuttals, MCC and bond program compliance, staff performance, training, and process improvements. The role interprets federal, state, and investor requirements, maintains condition sets and training materials, analyzes defects and trends, resolves complex post-closing issues, and collaborates with internal departments and bond investors.

Oversee mortgage loan files from application through closing, including employment verification, third-party service ordering, document review, pipeline management, underwriting submissions, closing disclosures, funding support, and post-closing tasks. Coordinate with branch staff, processors, underwriters, closers, and corporate operations while maintaining compliance with mortgage regulations and providing pipeline reporting. Fluency in Spanish and English is required.

Oversee mortgage loan operations from application through closing and post-consummation. Responsibilities include employment verification, ordering third-party services, reviewing loan packages, managing pipelines, checking documentation, supporting underwriting and closing activities, reconciling ALTA statements, issuing disclosures and refunds, and reporting pipeline status. The role coordinates branch and corporate operations while ensuring compliance with mortgage regulations and processing deadlines.

Coordinates user acceptance testing for technical updates, serving as liaison among technology teams, stakeholders, and vendors. Develops test plans and cases, tracks defects in JIRA, validates production changes, communicates testing outcomes, and supports process improvements, training materials, audits, and company announcements. Ensures solutions meet business requirements, compliance expectations, and user needs within established SLAs.

Provides administrative and operational support to branch management by managing calendars, correspondence, meetings, travel, databases, CRM updates, office supplies, vendors, onboarding, expenses, and personnel tasks. The role also supports compliance, branch inquiries, and cross-department coordination while maintaining professional communications and accurate records.

Develop and execute SEO, local search, GEO, and digital visibility strategies for mortgage branches and loan officers. Manage Google Business Profiles, local listings, website content, CMS operations, technical audits, analytics, conversion optimization, and AI-powered search initiatives. Collaborate with marketing and field teams, provide SEO education, monitor performance, support web enhancements, and ensure regulatory compliance. The role requires strong knowledge of local SEO, website optimization, analytics platforms, structured data, and emerging search technologies.

Drives brand awareness and business growth through social media strategy, content and podcast production, video editing, integrated campaigns, events, newsletters, partner engagement, and marketing analytics. Manages CRM databases, referral pipelines, email communications, and Salesforce implementation, including data organization, user setup, dashboards, and reporting. Oversees content calendars and publishing while delegating execution to support staff.

Provides administrative and operational support to the branch manager and team. Responsibilities include calendar and email management, meeting coordination, correspondence, travel arrangements, database and CRM updates, task tracking, support ticket follow-up, onboarding and offboarding assistance, expense reporting, receipt reconciliation, and other administrative tasks. The role requires strong communication, organization, time management, Microsoft Office proficiency, and the ability to manage multiple priorities independently.

Manage federal, state, and local tax compliance, including tax return preparation and review, tax calendars, indirect taxes, taxable income calculations, estimated payments, audits, legislative research, and technical tax matters. Liaise with external tax providers, resolve jurisdictional issues, advise stakeholders, and develop junior staff.

Recruit and strategically develop Loan Officers, Mortgage Bankers, Branch Managers, and Sales Leaders across targeted markets. Partner with senior leaders and hiring managers to identify hiring needs, source passive candidates through Boolean searches, cold calls, networking, databases, and internet research, and manage candidates through qualification, interviews, and hiring. Track recruiting metrics, maintain candidate relationships, meet hiring goals, and provide regular pipeline and progress reports to recruiting and sales leadership.