Technical Support Engineer - VCF

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Job Description

Why You'll Enjoy This Opportunity:

Are you passionate about technology and solving complex problems for customers? Do you enjoy working as part of a team, learning from others, and sharing your knowledge? If so, VMware by Broadcom has an exciting Technical Support role for you. You'll work with cutting-edge technology, become an expert in the IT industry, and grow professionally within a team-oriented environment.

We take pride in nurturing our engineers' growth, helping them develop expertise in their chosen fields.

Performance Outcomes in the First 6-12 Months:

As a Level 3 Technical Support Engineer, you’ll gain hands-on experience with VMware by Broadcom's vSphere technology to assist customers in troubleshooting and overcoming challenges in complex environments.

• Have 5+ years of industry experience in Virtualization domain.

• The first step is upskilling in our support processes and products, while understanding how we operate as part of a global team.

• You’ll then begin troubleshooting customer issues, supported by tenured engineers, leveraging the knowledge you've gained.

• Regular collaboration with the engineering team will allow you to resolve technical and politically escalated issues.

• As you develop your skills, you can expand your expertise into additional product lines or specialize in areas of interest within our product portfolio.

• Over time, you’ll continue to grow through ongoing training, learning tools, and research opportunities.

• Approaching the 12-month mark, you may have the chance to share your knowledge with newer team members, fostering collaboration and team growth.

Key Responsibilities & Skills:

As a Level 3 Technical Support Engineer in the VCF Division, you’ll be responsible for resolving customer technical issues, ensuring a seamless support experience. The ideal candidate will be motivated, eager to learn, possess strong customer service skills, and embrace challenges.

In this role, you will:

• Troubleshoot, research, and resolve issues using labs, log bundles, knowledge bases, and collaboration tools.

• Partner with engineering, field teams, and technical experts to resolve issues, improving the customer experience.

• Contribute to creating and updating knowledge articles for global circulation based on your troubleshooting experiences.

• Engage with customers to provide world-class support and resolve queries efficiently.

You’ll be empowered to develop your skills in communication, technical expertise, time and queue management, and applied logic.

What Makes This Team Special:

You’ll report to an experienced Technical Support Manager who is dedicated to your career growth and development. Our leadership team has a strong track record of guiding the team to success, ensuring the individual success of each member.

The team operates with a culture of trust, ongoing development, and coaching, where you’ll be surrounded and supported by highly skilled engineers. We value employee success and create a work environment where you can thrive.

The core team supports VMware by Broadcom’s Aria suite of products as part of a 24x7 support structure. We maintain a flexible and collaborative work environment across global teams and different time zones, fostering both engagement and fun.

Schedule & Location:

This role requires flexibility to work on a Fri-Tues schedule, with possible shifts, including US hours.

The position is based out of VMware by Broadcom’s office in Bangalore, and we welcome candidates from the surrounding area.

Equal Opportunity Employer:

VMware by Broadcom is committed to fostering an inclusive and diverse workplace. We provide equal employment opportunities regardless of race, color, religion, sex, age, disability, or any other status protected by local law. We will also make reasonable accommodations for individuals with disabilities as needed.

Broadcom is proud to be an equal opportunity employer.  We will consider qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status or any other characteristic protected by federal, state, or local law.  We will also consider qualified applicants with arrest and conviction records consistent with local law.

If you are located outside USA, please be sure to fill out a home address as this will be used for future correspondence.