Tufin®, the leader in Network Security Policy Orchestration, allows enterprises to streamline the management of security policies across complex, heterogeneous environments. Serving over 2,000 customers, Tufin’s network security automation enables enterprises to implement changes in minutes with proactive risk analysis and continuous policy compliance.
As a Technical Support Engineer- Tier 1 at Tufin you will:
- Provide technical support to worldwide customers and partners using all methods of communication.
- Troubleshoot to full resolution of issues within the Tufin suite and OS
- Maintain individual ticket queue and responsible for all communication with customer, including being the liaison between customer and internal resources.
- Support the implementation and integration of Tufin products within customers’ infrastructure
- Help to document best practices in maintaining Tufin solutions
- Develop a deep understanding of the customers’ technical environment
- Support the US & EMEA region
Position location: CoWorks, CyberHub, Gurugram, Haryana 122002, India.
Requirements
- 3+ years implementation/operations experience of Linux servers, virtualization OR 3+ years implementation/operations experience of network/security systems
- Previous customer/end user facing experience as a technical lead
- Strong understanding of networks, protocols and internet technologies (Routing, NAT, Advanced TCP/IP etc.)
- Excellent interpersonal, verbal & written communication, critical thinking & analytical skills
- Experience in firewall administration/configuration (Check Point, Palo Alto Networks, Cisco, Juniper, Fortinet, etc.)
- Perl, Python, BASH skills are a plus
- Loyal, reliable, devoted & conscientious
- Highly responsible and accountable
- Okay to work in US shifts
Please submit resumes in English
Your personal data will be used in accordance with our Privacy Notice, available at https://www.tufin.com/job-candidates-privacy-notice
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What We Do
Tufin is a world leading network security policy management company, managing and automating security changes across next gen firewalls and network devices. We are a hybrid technology, supporting on/off prem and cloud services. The automation orchestration piece is what sets us apart in the market, as this allows us to help our customers to implement their security changes in hours or minutes vs. days. Since going public in April 2019, Tufin has continued to be the market leader in the space!
Why Work With Us
Here at Tufin, we pride ourselves on being a transparent organization where the door is always open & treating others with respect and care is our top value (hence our “no asshole” policy). We believe that every employee is important in achieving our mission & as we continue to grow, we are making sure that we are maintaining our unique culture.
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Employees engage in a combination of remote and on-site work.
