Tufin helps enterprises simplify network complexity. As the leading Network Security Posture Management platform, Tufin serves as the unified control plane for modern hybrid networks spanning on-premises, cloud, SASE, micro segmentation, and multi-vendor environments. Trusted by thousands of organizations worldwide, Tufin delivers continuous risk visibility, reduces exposure through policy-driven automation, and enables continuous compliance and audit readiness at scale.
As a Technical Support Engineer at Tufin you will:
- Provide technical support to worldwide customers and partners using all methods of communication.
- Troubleshoot to full resolution of issues within the Tufin suite and OS
- Maintain individual ticket queue and responsible for all communication with customer, including being the liaison between customer and internal resources.
- Support the implementation and integration of Tufin products within customers’ infrastructure
- Help to document best practices in maintaining Tufin solutions
- Develop a deep understanding of the customers’ technical environment
- Support the EMEA region
- 3+ years implementation/operations experience of Linux servers, virtualization OR 3+ years implementation/operations experience of network/security systems
- At least 2 years working experience in a support team for an international security or network related product vendor .
- Previous customer/end user facing experience as a technical lead
- Strong understanding of networks, protocols and internet technologies (Routing, NAT, Advanced TCP/IP etc.)
- Excellent interpersonal, verbal & written communication, critical thinking & analytical skills
- Experience in firewall administration/configuration (Check Point, Palo Alto Networks, Cisco, Juniper, Fortinet, etc.)
- Perl, Python, BASH skills are a plus
- Fluent in English with excellent communication, critical thinking & analytical skills
- Loyal, reliable, devoted & conscientious
- Highly responsible and accountable
Top Skills
What the Team is Saying
What We Do
Tufin is a world leading network security policy management company, managing and automating security changes across next gen firewalls and network devices. We are a hybrid technology, supporting on/off prem and cloud services. The automation orchestration piece is what sets us apart in the market, as this allows us to help our customers to implement their security changes in hours or minutes vs. days. Since going public in April 2019, Tufin has continued to be the market leader in the space!
Why Work With Us
Here at Tufin, we pride ourselves on being a transparent organization where the door is always open & treating others with respect and care is our top value (hence our “no asshole” policy). We believe that every employee is important in achieving our mission & as we continue to grow, we are making sure that we are maintaining our unique culture.
Gallery
Tufin Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
