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Job Category
Customer SuccessJob Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
The Experience
益々激化するセキュリティ脅威に対し、自社製品の高度な対策機能を技術面から支えるサポートエンジニアを募集します。顧客の安全な環境運用を支援し、製品価値を高める重要ポジションです。セキュリティ知識やITサポート経験を生かし、チームと共に進化し続けられる方を歓迎します。
テクニカルサポートエンジニアは、高い技術力と迅速、丁寧、的確なサポートサービスを提供し、顧客満足度を最大化することで、Salesforce の成長に貢献することをミッションとしています。
以下の職責が含まれますが、これらに限定されるものではありません。
What You'll Actually Be Doing
- 担当分野の製品機能における技術的専門性の確立および保持
- 顧客の課題を正確に捉え、問題解決を遂行する（分析、トラブルシューティング等）
- 業務に関連するトレーニングの機会の提供、積極的かつ継続的な参加
- 必要に応じて社内ツールやエスカレーションチームを活用しお客様の課題を効果的に調査・記録・優先度付けする能力、ならびに速度の速い環境下での効果的な時間管理能力の提示・セキュリティ事案など緊急性の高い状況でも、冷静に優先順位を判断し、複数の顧客対応、ネゴシエーションや調査を並行して進める
- グローバルサポート/開発部門との連携
- ナレッジ文書の作成と管理
You're Our Person If...
- SIerやSES等での開発などの実務経験、またはテクニカルサポート経験（3年以上)
- 日本語（流暢な会話および読み書き）／英語（読み書き初級レベル、会話尚可）
- 分析、調査、問題解決の能力と経験（ログの分析等）
- 問題の優先順位付けと効果的なエスカレーションの経験
- インターネットテクノロジーの理解：ファイアウォール、ウェブサーバー、プロキシサーバーなど
- HTMLおよびCSSの解読、実装の経験
Even Better If...
- Salesforce CRMおよびそのテクノロジーの経験
- 一般Security知識・経験（AI Security 知識・経験歓迎）
- 情報処理安全確保支援士、CompTIA Security+、CISSP 等のセキュリティ関連資格
- Web通信の基本知識（HTTPS, SSL/TLS, WebSocket等）とセキュリティトラブルシュート経験
- XMLの知識、サーバー間Webサービス（SOAP）の知識・使用経験
- クラウドベースソリューションの経験（Amazon AWS、Microsoft Azure等）
- コアプログラミング概念の知識・経験（C, C++, Javaなど）
- サーバーサイドアーキテクチャーの知識
- 機械学習、生成 AI などの知識
- Salesforce資格Salesforce 認定 Platform アドミニストレーターSalesforce 認定 Platform アドミニストレーター 上級Salesforce 認定 Platform アプリケーションビルダーSalesforce 認定 Platform デベロッパーSalesforce 認定 Agentforce スペシャリストSalesforce 認定 Sales / Service Cloud コンサルタントAgentblazer Status ：Champion、Innovator、Legend
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.
Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
Skills Required
- At least 3 years of practical experience in development through SIer/SES work or technical support
- Fluent Japanese communication, reading, and writing skills
- Basic English reading and writing skills; conversational English is beneficial
- Experience analyzing, investigating, and solving technical problems, including log analysis
- Experience prioritizing issues and performing effective escalations
- Understanding of internet technologies, including firewalls, web servers, and proxy servers
- Experience reading and implementing HTML and CSS
- Salesforce CRM and related technology experience
- General security or AI security knowledge and experience
- Security certification such as Registered Information Security Specialist, CompTIA Security+, or CISSP
- Knowledge of HTTPS, SSL/TLS, WebSocket, and security troubleshooting
- Knowledge or experience with XML and SOAP-based web services
- Experience with cloud solutions such as Amazon AWS or Microsoft Azure
- Knowledge of core programming concepts and languages such as C, C++, or Java
- Server-side architecture knowledge
- Knowledge of machine learning or generative AI
- Salesforce certifications, including Platform Administrator, Platform Application Builder, Platform Developer, Agentforce Specialist, or Sales/Service Cloud Consultant
Salesforce Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Salesforce and has not been reviewed or approved by Salesforce.
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Healthcare Strength — Healthcare coverage is described as robust, with strong medical, dental, vision, and mental-health support. Offerings include multiple plan options and confidential counseling through Lyra for employees and eligible dependents.
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Parental & Family Support — Family benefits stand out, with substantial paid parental leave for primary and secondary caregivers. Additional resources include fertility assistance, adoption and surrogacy support, and subsidized backup care.
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Leave & Time Off Breadth — Time-off programs are broad, featuring flexible or unlimited PTO for many salaried roles. Paid volunteer days and early PTO accrual for hourly employees further enhance overall time-away flexibility.
Salesforce Insights
What We Do
Salesforce is the #1 AI CRM, where Humans with agents drive customer success together. Through Agentforce, our groundbreaking suite of customizable agents and tools, Salesforce brings autonomous AI agents, unified data from any source, and best-in-class Customer 360 apps together on one integrated platform to help companies connect with customers in a whole new way. Salesforce is democratizing AI agents for businesses of every size and industry so every company can embrace a workforce without limits. Our low code, open, and secure platform helps companies build and customize Salesforce fast so they can safely scale AI-powered work to every customer and employee experience and transform their business. Salesforce is proud to be the market leader, but we’re even more proud to lead in philanthropy, innovation and culture. Guided by core values of trust, customer success, innovation, equality, and sustainability, Salesforce is more than a business — we’re a platform for change.
Why Work With Us
There’s no typical day in the life of a Salesforce employee. You could be transforming our next AI innovation — or transforming your community. Closing deals — or closing your laptop for a day of Volunteer Time Off. Driving change for our customers — or driving change within one of our high-performing teams.
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