Technical Support Engineer (Level 2)

Devexperts has been working for nearly two decades consulting and developing for the financial industry. We solve complex technological challenges facing the most well-respected financial institutions worldwide.
By becoming a part of Devexperts, you’ll become a part of a company that fosters self-improvement and actively seeks out-of-the-box ideas. Our teams work together to create the next generation of financial software solutions. We welcome all candidates who believe, as we do, that innovation is grounded in education.

We are looking for a Technical Support Engineer who will be responsible for ensuring the best service satisfaction to our customers.

We expect the Technical Support Specialist to: 
 

• Work in 5-day schedule (with duties on-call for nights and weekends),
• Monitor financial systems using proprietary monitoring systems,
• Register and resolve service requests, incidents, and problems,
• Assist to DevOps engineers, developers, and QA engineers,
• Communicate with client and partner company representatives,
• Exchange knowledge with colleagues.

Must-have skills:
 

• Basic UNIX/Linux training,
• Experience in Unix/Linux command line,
• Basic knowledge of shell script languages, AWK, Perl, etc.,
• Strong analysis, investigation, and troubleshooting skills,
• Good command of written and spoken English languages.
   

Nice-to-have skills:
 

• Work experience in Linux environment,
• Experience in customer service
• Understanding of ITIL/DevOps processes and routines,
• Experience with SQL-like command language,
• Experience with trading/exchange/risk management software usage,
• Experience with Atlassian software (JIRA, Confluence, etc.),
• Knowledge of HashiCorp stack and K8S,
• Bachelor’s degree in Computer Science or a related field.

Care for the employees is one of Devexperts' core values. For the suggested position, we offer a benefits package that will guarantee the comfort of our new teammate.
 

Flexibility benefits:
 

• Possibility of hybrid/remote work mode,
• Flexible working hours.
   

Health and recreation benefits:
 

• 20 days of paid vacation,
• 5 days of fully paid additional wellness days,
• Medical insurance – premium package,
• Free MultiSport card.
   

Facility benefits:
 

• Modern office with new equipment,
• Panoramic view of Vitosha mountain,
• PlayStation, Billiard, Relax zone and Gym,
• Parking space/public transport card,
• Free drinks and snacks.
   

Community benefits:
 

• Teambuilding activities,
• Corporate parties,
• Football club,
• Speakers' club,
• Free admission to corporate external events,
• Possibility of joining conferences and professional fairs.
   

Professional training benefits:
 

• English language courses,
• Local language courses for foreign employees,
• Unlimited access to self-learning platforms,
• Certification opportunities,
• Mentorship Program.
   

Social benefits:
 

• Referral bonuses for specific roles,
• Paid leave upon special events.