Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek - so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.
Join Us in Cheadle (Manchester, UK): You will join a successful team of Technical Support Engineers providing first class support to our customers utilising a variety of remote diagnostic tools.
Your primary role will be troubleshooting and resolving software issues on customer’s Client/Server and Standalone PC configurations. This will require troubleshooting of PC network communication, instrument control, data analysis and database issues as well as using virtualization software to reproduce problems in-house. You will also be required to provide support on out instrumentation so experience with analytical techniques are required.
You will occasionally be required to visit customer sites for installations, repairs and scheduled services. The candidate must be very customer focussed, confident, flexible and willing to go the extra mile to delight our customers.
What You’ll Do:
- You will be providing a high level of reactive and proactive technical services in support of Agilent's product portfolio, primarily software products
- You will be part a team of 15 remote technical engineers based in the head office in Cheadle
- You will be responsible for remote trouble shooting on software, hardware and applications
- You will be providing problem resolution in order to optimize the efficiency and uptime availability of customer systems.
About the Role
- 60% Office based/40% flexible location (Manchester) with requirements to travel abroad (training) and visit customers (installs, repairs, servicing) – approx. 15 – 20 % of the time
Your Profile:
- Bachelor, Master or PhD in Chemistry or Life Science based area with demonstratable IT/software skills
- Experience with Agilent software (e.g. OpenLab, Chemstation or other instrument control software) is an advantage
- Experience in analytical techniques (e.g. chromatography, mass spectrometry, spectroscopy) along with practical experience, preferably in a laboratory environment
- Excellent communication and customer service skills
- Excellent remote troubleshooting skills
- A clearly demonstrated structured approach to work
- The ability to organise and prioritise your workload effectively
- A strong valuation of processes and the ability to follow them accordingly with strong attention to detail
- The ability to set customer expectations and balance customer requirements with Agilent's business needs
- Independent when working and excellent communication skills
What We Offer:
- Outstanding company culture and working environment.
- Career development opportunities.
- Competitive compensation and benefits package.
- Work-Life-Balance programs.
- Company pension scheme.
- Private health care.
- A position within an international organization, offering a multifaceted working environment with exciting challenges and opportunities.
We will make sure you get all the training and development opportunities you need to become the best in your field!
Additional Details
This job has a full time weekly schedule.Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locationsAgilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.Travel Required: 10% of the TimeShift: DayDuration: No End DateJob Function: Services & SupportSkills Required
- Bachelor, Master or PhD in Chemistry or Life Science with demonstratable IT/software skills
- Experience troubleshooting client/server and standalone PC configurations, PC network communication, instrument control, data analysis and database issues
- Experience using virtualization software to reproduce problems in-house
- Experience with Agilent software (e.g., OpenLab, ChemStation) or other instrument control software
- Practical experience with analytical techniques (chromatography, mass spectrometry, spectroscopy) in a laboratory environment
- Excellent communication and customer service skills
- Excellent remote troubleshooting skills
- Structured approach to work, ability to organise and prioritise workload, and strong attention to detail
- Ability to set customer expectations and balance customer requirements with business needs
- Able to work independently
Agilent Technologies Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Agilent Technologies and has not been reviewed or approved by Agilent Technologies.
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Retirement Support — The core U.S. package highlights a generous 401(k) match as a strength. Retirement programs are positioned as competitive within the company’s total rewards.
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Equity Value & Accessibility — An Employee Stock Purchase Plan at a discount provides accessible equity and augments total compensation. Ownership opportunities are presented as a notable advantage alongside retirement benefits.
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Leave & Time Off Breadth — Flexible Time Off, company holidays, a personal holiday, and paid volunteer time create a broad leave offering. Time off can accrue into multiple weeks in the first year, supporting flexibility.
Agilent Technologies Insights
What We Do
Analytical scientists and clinical researchers worldwide rely on Agilent to help fulfill their most complex laboratory demands. Our instruments, software, services and consumables address the full range of scientific and laboratory management needs—so our customers can do what they do best: improve the world around us. Whether a laboratory is engaged in environmental testing, academic research, medical diagnostics, pharmaceuticals, petrochemicals or food testing, Agilent provides laboratory solutions to meet their full spectrum of needs. We work closely with customers to help address global trends that impact human health and the environment, and to anticipate future scientific needs. Our solutions improve the efficiency of the entire laboratory, from sample prep to data interpretation and management. Customers trust Agilent for solutions that enable insights...for a better world.
