Technical Support Engineer II

About Delinea

Delinea is a pioneer in securing identities through centralized authorization, making organizations more secure by seamlessly governing their interactions across the modern enterprise. Delinea allows organizations to apply context and intelligence throughout the identity lifecycle across cloud and traditional infrastructure, data, and SaaS applications to eliminate identity-related threats. With intelligent authorization, Delinea provides the only platform that enables you to discover all identities, assign appropriate access levels, detect irregularities, and immediately respond to identity threats in real-time. Delinea accelerates your teams’ adoption by deploying in weeks, not months, and makes them more productive by requiring 90% fewer resources to manage than the nearest competitor. With a guaranteed 99.99% uptime, the Delinea Platform is the most reliable identity security solution available. Learn more about Delinea on Delinea.com, LinkedIn, X, and YouTube.

Summary:

Delinea is seeking a talented Technical Support Engineer to join our outstanding Global Technical Support team, providing world class support to our enterprise customers. Our ideal candidate must be an energetic self-starter with a desire to learn new things. The position requires the ability to troubleshoot escalated customer issues, perform log analysis and configure feature sets.

What You’ll Do:

• Provide post-sales phone and email support to the Delinea customer base.
• Resolve technical customer problems and drive process/policy improvements through root cause analysis.
• Call customers to troubleshoot technical issues.
• Participate in group problem solving meetings to overcome challenging issues.
• Researching and solving complex issues.
• Working closely with Team Lead to meet SLA and customer requirements.
• Test and verify product functionality to reproduce customer issues.
• Document detailed failure and solution information within cases.

What You’ll Need:

• 2+ years in a Technical Support Engineer role
• 2-year degree required; 4-year degree in Computer Science or related program a plus.
• Experience with SQL 2014 or higher.
• Active Directory management
• Ability to write and demonstrate SQL queries or scripts preferred.
• Experience with PowerShell, Bash or other scripting languages a plus
• The ability to code in any programming language is a plus.
• Knowledge of installing and maintaining webservers (IIS etc.).
• Prior working experience with .NET applications is highly desired.
• The ability to troubleshoot applications deployed in a Mac OS environment is a plus.
• Strong written and verbal English skills required.
• Ability to work with diverse worldwide team members and management.
• Ability to work one weekend day (e.g. Tuesday – Saturday or Sunday – Thursday schedule).

Delinea Culture & Benefits:
 

Why work at Delinea? 
 

· We’re passionate problem-solvers doing our part to make the world a safer place. 

· We invest in people who are smart, self-motivated, and collaborative. 

· What we offer in return is meaningful work, a culture of innovation and great career progression! 

At Delinea, our core values are STRONG—Spirited – Trust – Respect – Ownership – Nimble – Global – and guide our behaviors and success. We believe weaving these core values into our day-to-day actions, and our process for hiring, evaluating, and promoting employees, helps us cultivate a work environment that embraces collaboration and camaraderie. 

We take care of our employees. We offer competitive salaries, a meaningful equity and bonus program, and excellent benefits, including a full suite of medical, dental, and vision insurance, as well as 401(k) matching, ROTH, comprehensive life insurance, short-term and long-term disability insurance, an employee assistance program, generous discretionary time off (DTO), and 12 paid holidays. We support all families with 12 weeks of paid leave for new birth, adoption, surrogacy, or foster-to-adopt primary caregivers. Secondary caregivers are offered 6 weeks of paid leave. 

Delinea is an Equal Opportunity and Affirmative Action employer and prohibits discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Upon conditional offer of employment, candidates are required to complete comprehensive 7-year criminal background check, verification of education, and verification of employment, per employment policy. In addition, all publicly posted social media sites may be reviewed.