To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category
Customer SuccessJob Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
We're after an enthusiastic technology professional with excellent written and verbal communication skills. You love digging into tricky technical issues, tracking down root causes, and making complex concepts click for customers and colleagues alike. You're naturally curious, proactive, energized by puzzles, and thrive as part of a collaborative team.
Language Requirements
Fluent English plus French or German is required. Additional European languages (Italian, Spanish, Portuguese especially) are a big plus — our customer base is diverse and international, and multilingual candidates stand out. Familiarity with infrastructure and internet technologies (web servers, proxy servers, firewalls, networking) is also valued.
Key Responsibilities
- Own the end-to-end customer support experience, delivering standout service and high satisfaction.
- Diagnose and resolve complex technical and business issues — including integrations and challenges across Apex, Visualforce, Lightning Web Components, and core Salesforce functionality — coordinating with internal teams as needed.
- Communicate findings, recommendations, and best practices clearly to customers and stakeholders, while building and improving knowledge base articles.
- Spot recurring issues and drive continuous improvement across process, product, and documentation.
Required Skills & Experience
- Customer-focused mindset with prior customer-facing experience, plus strong troubleshooting and analytical skills.
- Degree/Diploma in Computing, STEM, or a related field (or equivalent practical experience).
- Ability to prioritize, multitask, and perform under pressure, recognizing and escalating issues appropriately.
- Programming knowledge or ability to read code (Java, JavaScript, Python, PHP, Ruby, .NET, or Perl), plus familiarity with web technologies (HTML, JavaScript, XML, APIs) and database/SQL concepts.
- Excellent communication skills — able to translate technical concepts for technical and non-technical audiences alike, and comfortable collaborating across teams and stakeholders.
- Fluent English plus fluent French or German.
Preferred Qualifications
- Background in Technical Support, Application Support, or Customer Success, ideally with Salesforce experience or certifications.
- Additional European language proficiency, Trailhead experience/Ranger status, or CRM industry knowledge.
- Working knowledge of Apex and Visualforce, understanding of multi-tenant/distributed/parallel computing architectures, or experience with Eclipse IDE and ANT.
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.
Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
Skills Required
- Fluency in English and German
- Customer-facing experience and customer-focused mindset
- Degree or Diploma in Computing, STEM, Informatics, Computer Science, Information Systems, Software Engineering, or equivalent practical experience
- Strong troubleshooting and analytical problem-solving skills
- Ability to prioritize, manage multiple tasks, and perform under pressure
- Experience recognizing and escalating customer issues appropriately
- Ability to read and understand code in one or more languages: Java, JavaScript, Python, PHP, Ruby, .NET, Perl
- Knowledge of web and internet technologies including HTML, JavaScript, XML, and APIs
- Understanding of database concepts and SQL
- Excellent written and verbal communication skills; able to explain technical concepts to non-technical audiences
- Comfortable collaborating with multiple teams, departments, and management stakeholders
- Fluency in additional European languages (Italian, Spanish, Portuguese, French)
- Experience in Technical Support, Application Support, or Customer Success
- Experience with Salesforce and related technologies; Salesforce certifications; Trailhead experience
- Working knowledge of Apex and Visualforce
- Understanding of multi-tenant, distributed, parallel, or grid computing architectures
- Experience with Eclipse IDE and ANT
Salesforce Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Salesforce and has not been reviewed or approved by Salesforce.
-
Fair & Transparent Compensation — Pay is positioned as above-market in the U.S., with multiple peer-reported benchmarks converging around a similar median total compensation figure. Compensation is also framed as broadly viewed as fair in aggregate, even while acknowledging variation by role and group.
-
Parental & Family Support — Parental leave is described as notably generous for U.S. caregivers, with additional supports like gradual return-to-work and doula reimbursement. Family-building programs are also emphasized through fertility/adoption/surrogacy support with sizeable reimbursement limits.
-
Wellbeing & Lifestyle Benefits — Mental-health and coaching offerings are highlighted as accessible supports alongside financial-wellbeing tools. Volunteer Time Off and donation matching are presented as distinctive lifestyle-aligned benefits that add value beyond cash compensation.
Salesforce Insights
What We Do
Salesforce is the #1 AI CRM, where Humans with agents drive customer success together. Through Agentforce, our groundbreaking suite of customizable agents and tools, Salesforce brings autonomous AI agents, unified data from any source, and best-in-class Customer 360 apps together on one integrated platform to help companies connect with customers in a whole new way. Salesforce is democratizing AI agents for businesses of every size and industry so every company can embrace a workforce without limits. Our low code, open, and secure platform helps companies build and customize Salesforce fast so they can safely scale AI-powered work to every customer and employee experience and transform their business. Salesforce is proud to be the market leader, but we’re even more proud to lead in philanthropy, innovation and culture. Guided by core values of trust, customer success, innovation, equality, and sustainability, Salesforce is more than a business — we’re a platform for change.
Why Work With Us
There’s no typical day in the life of a Salesforce employee. You could be transforming our next AI innovation — or transforming your community. Closing deals — or closing your laptop for a day of Volunteer Time Off. Driving change for our customers — or driving change within one of our high-performing teams.
Gallery
