The Impact of Technical Support Engineer at Coupa:
We are seeking experienced Technical Support Engineers to join our growing team in Bogota, Colombia. You will work to support enterprise customers on Coupa’s cloud-based platform and be part of a global team. This is an excellent opportunity to join a high-growth, global software company where we will help you to expand your technical skill set and develop your career.
The Technical Support Engineer plays a critical role in resolving complex system and customer issues across Coupa’s cloud-based Treasury solution by combining deep technical expertise with strong customer engagement skills. You will develop a practical, hands-on knowledge of industry-standard banking architectures. Develop subject matter expertise and acts as a trusted technical liaison between support, development, product management, and cloud operations teams. You will leverage a broad toolkit—including SFTP, New Relic, AWS, MS SQL, REST APIs, and scripting languages— to analyze, troubleshoot, and resolve high-impact problems. Additionally, you will utilize emerging AI and Agentic tools to help streamline technical diagnostics, automate routine support workflows, and enhance issue triage.
In addition to driving resolution, you will contribute to continuous improvement by sharing knowledge and participating in strategic technical projects. Success in this role is measured by resolution time, issue deflection, and the overall customer experience.
What You’ll Do
- Troubleshoot and resolve complex 2nd level technical and architectural issues
- Answer advanced ‘how to’ technical and application configuration questions
- Manage customer expectations and experience in a way that results in high customer satisfaction
- Assist with the creation of detailed technical articles in Coupa’s knowledge base for customer and peer use, leveraging AI tools to help validate and improve documentation quality
- Assist with internal ticket escalations, collaborating closely with engineering and operations team
What You Will Bring to Coupa
- Quick learner, self-motivated, driven, and able to work in a fast-paced environment
- Committed to providing high-quality customer service
- Technical experience (academic or commercial) in Windows Server, Windows CLI, AWS Hosting, MS SQL, SFTP, and enterprise monitoring solutions
- Fluent in Spanish and English (C1 required); German is advantageous
- The ability to clearly articulate solutions to complex technical problems in a clear and simple way
- 1+ years of experience working directly with external customers in a technical support environment, ideally in an enterprise software or SaaS company
- IT Professional qualifications, or experience working with AI/automation support tools, are advantageous
- Working hours- Monday to Friday. Flexibility is a must in this role, support hours will vary across the week. 2 days on site.
- Please submit your application in English
Skills Required
- Technical experience with Windows Server
- Experience using Windows CLI
- AWS (hosting) experience
- MS SQL experience
- SFTP experience
- Experience with enterprise monitoring solutions (eg. New Relic)
- Familiarity with REST APIs
- Experience with scripting languages
- Fluent Spanish and English (C1 required)
- 1+ years working directly with external customers in a technical support environment
- Ability to clearly articulate technical solutions to customers
- Commitment to providing high-quality customer service
- Flexibility to work varying support hours and attend 2 days on site per week (Bogota)
- IT professional qualifications or experience with AI/automation support tools
- German language (advantageous)
What the Team is Saying
Coupa Compensation & Benefits Highlights
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Healthcare Strength — Health coverage is described as comprehensive, spanning medical, dental, vision, and mental‑health resources from day one. Plan breadth and wellness support are consistently emphasized.
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Leave & Time Off Breadth — Time off includes flexible or unlimited PTO, paid parental leave, floating holidays, and dedicated volunteer time. Remote‑friendly practices are noted to support taking time away.
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Parental & Family Support — Family‑building and caregiving supports include fertility benefits, generous parental leave, and resources for adoption and elder care. Return‑to‑work assistance and an onsite Mother’s Room are highlighted.
Coupa Insights
What We Do
Coupa is a global technology company that helps businesses run smarter by connecting all the ways they spend money — from procurement and expenses to payments and supply chain decisions — in one intelligent platform. In simple terms, Coupa gives organizations the visibility and control they need to make better financial choices, reduce waste, and drive real impact. It’s where technology meets purpose: helping companies manage their resources more responsibly while creating a positive ripple across their people, partners, and the planet.
Why Work With Us
At Coupa, we prioritize an inclusive and empathetic workplace where every voice is valued. Our teams are proactive and accountable, ensuring we collaborate effectively to achieve our goals. The foundation of our culture rests on our people; we believe in fostering an environment that encourages innovation and curiosity.
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Employees work remotely.
Our virtual-first approach is intentional. It gives you the freedom to do your best work in a space that supports focus, balance, and creativity, while staying connected to a global team of changemakers who are redefining the future of business spend
