Technical Support Associate

Role 

Accelerate your development and exposure to high performance applications and cloud infrastructure. Join Faptic Technology, a fast-growing scale-up organization with an ambition to be recognized as one of the leading technology companies in Romania. 

Our global client base needs builders: engineers and developers who love technology, have deep expertise in software and cloud technologies, and importantly, have a passion for culture and customers. 

• We obsess about our customers 

• We build outstanding technical solutions 

• We create an awesome culture 

• We accelerate learning and careers 

 
 
Description 

We are looking for a Technical Support Associate to provide IT solutions and support for everyone at Faptic Technology. This role is ideal for a proactive, service-oriented generalist with service-desk experience, basic network knowledge, and the curiosity to learn modern IT systems. You will play a key role in supporting our employees by providing reliable IT solutions during night shift operations. 

Your activities will include:    

• Provide first-line technical support for basic IT queries (computer systems, software, and hardware). 

• Assist with the setup and configuration of laptops, user accounts, and standard applications. 

• Help troubleshoot common hardware and software issues, escalating more complex cases when needed. 

• Keep simple records and documentation of IT assets, tickets, and recurring issues. 

• Support routine IT tasks such as software updates, user onboarding/offboarding, and basic access requests. 

• Assist in keeping systems secure (e.g., applying antivirus updates, following basic security guidelines). 

• Participate in backup checks and other routine IT processes under guidance. 

• Help monitor systems and networks at a basic level, flagging potential problems to senior team members. 

• Coordinate with vendors and service providers for simple IT requests (equipment orders, follow-ups). 

• Provide excellent customer service and clear communication to technical and non-technical colleagues. 

• Bachelor’s degree in Computer Science, Information Technology, or related field, OR equivalent work experience. 

• 1–3 years of IT support/service desk experience, preferably in a global environment. 

• Exposure to basic networking concepts (LAN/WAN, VPN, Wi-Fi troubleshooting). 

• Good knowledge of Microsoft Windows, Office Suite, and hardware troubleshooting. 

• Familiarity with ITIL principles is a plus (not mandatory). 

• Strong problem-solving and analytical skills. 

• Ability to work independently and collaboratively in a team. 

• Proactive, eager to learn, and adaptable to new technologies. 

• Strong attention to detail and accuracy in documentation. 

• Excellent verbal and written communication skills in English. 

Country-specific employment benefits will apply, in accordance with local legislation and practices.