We are looking for a Technical Support Engineer I to provide Level 1 support for network security solutions, primarily focused on Palo Alto Networks environments. This role requires strong English communication skills, foundational experience with firewalls, and availability to work an evening schedule supporting U.S.-based customers.
Key Responsibilities- Provide Level 1 technical support (break-fix) for firewall and network security environments
- Troubleshoot and resolve issues related to:
- Firewall configurations and policies
- VPN connectivity and tunnel setup
- Network access and connectivity issues
- Handle incoming technical requests and incidents from customers
- Support users with configuration changes (e.g., website blocking, access restrictions)
- Escalate complex cases to higher support tiers when needed
- Follow internal knowledge bases, documentation, and vendor resources to resolve incidents
- Maintain clear and professional communication with customers in English
- Document incidents, resolutions, and troubleshooting steps
- 1–2 years of experience in technical support or network support roles
- Hands-on experience with firewalls (preferably Palo Alto Networks)
- Also considered: Fortinet, SonicWall, Checkpoint, or similar
- Basic knowledge of:
- VPN technologies
- Network connectivity and troubleshooting
- Advanced / fluent English (mandatory)
- Ability to handle technical conversations with U.S. customers
- Strong problem-solving and customer service skills
- Ability to work in a fast-paced, support-oriented environment
- Experience supporting customers in a call center or service desk environment
- Exposure to enterprise environments
- Certifications in networking or security (nice to have)
At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.
What’s In It For You?
- Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
- Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
- Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
- Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
- Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
- Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
Don’t meet every single requirement? Apply anyway.
At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!
Skills Required
- 1-2 years of experience in technical support or network support roles
- Hands-on experience with firewalls (Palo Alto Networks, Fortinet, SonicWall, Check Point)
- Basic knowledge of VPN technologies
- Basic knowledge of network connectivity and troubleshooting
- Advanced / fluent English; ability to handle technical conversations with U.S. customers
- Strong problem-solving and customer service skills
- Ability to work in a fast-paced, support-oriented environment
- Availability to work an evening schedule supporting U.S.-based customers
- Experience supporting customers in a call center or service desk environment
- Exposure to enterprise environments
- Certifications in networking or security
TD SYNNEX Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about TD SYNNEX and has not been reviewed or approved by TD SYNNEX.
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Healthcare Strength — Medical coverage spans multiple plan options (Anthem nationwide and Kaiser in select states) plus dental and vision, with preventive care at 100% and care navigation via Quantum Health. HSA‑eligible plans receive company contributions that enhance value.
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Leave & Time Off Breadth — Flexible or “unlimited” PTO is offered in many U.S. roles, providing broad time‑off access subject to manager approval. This structure is often cited as supporting work–life balance.
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Retirement Support — The 401(k) program includes auto‑enrollment and a company match of 50% on the first 6% after six months, with a clear vesting schedule. Administration through Fidelity and published plan details add clarity to usage.
TD SYNNEX Insights
What We Do
We’re TD SYNNEX (NYSE: SNX), a leading distributor and solutions aggregator for the IT ecosystem. We’re 22,000 of the IT industry’s best and brightest, who share an unwavering passion for bringing compelling technology products, services and solutions to the world. We’re an innovative partner that helps our customers maximize the value of IT investments, demonstrate business outcomes and unlock growth opportunities. At our core, we’re a company that cares. We care about our partners, our co-workers, our investors and the world around us. And we’re committed to being a diverse, inclusive employer of choice and a good corporate citizen.
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