InterSystems Corporation, a leading developer of database and integration technologies, is seeking candidates for Sr Technical Specialist within the Service Executive Team. The role is client-facing, wide-ranging, challenging, and rewarding. Position involves problem solving within HealthShare environments through a mixture of application knowledge, troubleshooting, and applying development and operational best practices.
Responsibilities:
- Leverage interpersonal, technical skillset, and collaborate with others to ensure close, long-term client relationships
- Recommend model design, development patterns, migration strategies, operational best practices, and elimination of technical debt
- Participate in HealthShare upgrades, resolving adjunct problems as they arise
- Work closely with customer teams, especially during the early stages of adoption and technically challenging projects, to ensure their success
- Help to inform standard and customized on-site training in a classroom environment
- Support our clients during select beta test programs or pre-launches
- Keep up to date with InterSystems products and contemporary IT industry developments and undertake any relevant self-development or training
- Provide clear suggestions for product improvement with valid, documented customer use cases and collaborate on their implementation
Qualifications:
- Personal presence to establish yourself as a customer’s trusted advisor and identify champions within the customer
- Outstanding interpersonal, communication, and presentation skills
- Strong technical and business writing skills, proven business analysis and problem-solving skills
- Demonstrated expertise in troubleshooting HealthShare, including utility development
- Demonstrated experience with a wide variety of industry standards, including healthcare protocols (FHIR, HL7, CCD/CDA, X12, etc.) a plus
- Experience with networking or system architecture.
- Ability to solve difficult problems and develop creative solutions, identify key issues/problems through analysis and questions, and approach problems systematically
- Creative and open-minded approach to issue investigation and provide a fully documented resolution.
- Expert issue, project, time, and priority management with high standards for thoroughness, completeness, and accuracy
- Ability to independently pursue ideas/initiatives while adhering to and promoting best practices, comfortable with novel situations; raising issues of concern.
Education
- University degree or 6+ years’ experience managing large, complex projects, preferably in healthcare IT
- Technical knowledge in software and implementation processes
- Some development experience in InterSystems technologies required.
- Continued pursuit of Certification/Continuing Education, such as:
- InterSystems Applications
- System Management and/or Architecture
- Network Management
- IT Project Management
We are an equal-opportunity employer and do not discriminate because of race, color, religion, sex, national origin, ancestry, marital status, veteran status, age, disability, sexual orientation or gender identity or expression or any other legally protected category. InterSystems is an E-Verify Employer in the United States.
About InterSystems
InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24×7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit InterSystems.com.
What the Team is Saying
What We Do
InterSystems has been the information engine behind the world's most important applications in healthcare, business and government for over 40 years. Our software products provide advanced data management, integration, and analytics technologies used daily by millions of people in 80+ countries.
Why Work With Us
Because we are a highly profitable, privately-held software company, we place our clients first in everything we do. We value intellectual curiosity and a relentless desire to outperform competitors. With many MIT and Ivy League alumni, along with experienced subject matter experts, you will work with the best of the best.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
For the first 3 or 6 months (experience and role dependent), we ask our employees to work in the office 5 days a week. Once this period is up, they can drop down to 3 days in the office, one of which must be a Monday.
