InterSystems supports customers as they upgrade their HealthShare® applications. Our Upgrade Assistance Team is looking for experienced candidates who are self-motivated, creative, and energetic problem solvers to join the team supporting development and administration of the tools, systems, and environments used to upgrade HealthShare®. This program provides a true challenge and opportunity for applicants to shape the mutual success of the program, the customer experience, and their own careers.
As a member of this team, you will sharpen your technical, professional, and personal skills in a highly collaborative environment. You are engaged in all stages of the HealthShare® upgrade lifecycle, providing leadership in the development of tools and methodologies to improve the customer’s experience of HealthShare® upgrades.
This hybrid position is Boston, Massachusetts based.
Responsibilities:
- Work in tandem with the Service Executive managing the project.
- Provide technical leadership on multiple, simultaneous upgrade projects, provide guidance to the UAP team; when necessary, own the feedback loop to HealthShare® development.
- Develop tools to help assess customer systems for upgrade readiness, automate and monitor upgrade processes, and otherwise improve the HealthShare® upgrade customer experience.
- Manage the technical aspects of the project – including the care and feeding of the tools developed for the upgrade, guidance on problems encountered, advice on strategies. This includes attending customer calls and iterative environment upgrades.
- Manage the HealthShare testbed environment, including Code Compare.
- Incorporate lessons from each project experience into the larger effort to improvement in the overall upgrade approach and execution.
- Recognize areas for internal improvement and collaborate on plans for implementing them.
Qualifications:
- Experience developing or supporting InterSystems technology and/or healthcare systems highly desirable.
- Knowledge of Health Information Exchange (HIE) standards and best practices.
- Experience supporting and troubleshooting live systems.
- Experience with networking or system architecture.
- Experience coding with existing application tools or closing gaps by developing new utilities.
- Strong communication skills are a must.
- Ability to solve difficult problems and develop creative solutions; ability to identify key issues/problems through analysis and questions and attack problems systematically; ability to identify non-obvious relationships.
- Creative and open-minded approach to issue investigation and fully-documented resolution.
- Adapts approach to be effective working with different people; is comfortable interacting with people who are more senior or more experienced; is friendly, personable, and engaging.
- Expert issue, project, time, and priority management with high standards for thoroughness, completeness, and accuracy.
- Figures things out independently in ambiguous or unstructured situations; runs with ideas/initiatives without needing direction or supervision; is comfortable with taking risks going into a novel situation; directly addresses or raises issues of concern.
Education and Training:
- University degree or 6+ years’ experience managing large, complex projects, preferably in healthcare IT
- Technical knowledge in software and implementation processes
- Some development experience in InterSystems technologies required.
- Continued pursuit of Certification/Continuing Education, such as:
- InterSystems Applications
- System Management and/or Architecture
- Network Management
- IT Project Management
About InterSystems
InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24×7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit InterSystems.com.
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What We Do
InterSystems builds the software that makes complex systems work—reliably, securely, and at scale. For more than 45 years, we’ve been the information engine behind some of the world’s most mission-critical applications in healthcare, government, and business.
Our data management, integration, and analytics technologies help organizations connect disparate systems, turn data into insight, and deliver better outcomes. From enabling interoperable healthcare and advancing clinical care, to powering national infrastructure and large-scale enterprise systems, our technology is used every day by millions of people in more than 80 countries.
What sets InterSystems apart is not just what we build, but how we build it. We focus on long-term innovation, deep engineering excellence, and solving hard problems that truly matter. Our teams work closely with customers to tackle real-world challenges—often behind the scenes, but always at the heart of what keeps essential systems running.
If you’re motivated by meaningful work, technical depth, and the opportunity to have a global impact, you’ll find it here.
Why Work With Us
Because we are a profitable, privately-held software company, we place our clients first in everything we do. You’ll work on meaningful, complex problems alongside deeply curious experts in a culture that values learning, ownership, and long-term growth—without the pressure of quarterly Wall Street demands.
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For the first 3 or 6 months (experience and role dependent), we ask our employees to work in the office 5 days a week. After that time, our employees receive 24 work from home Fridays to use at their discretion throughout the year.
