Technical Specialist

Department: Service Operations

Reporting structure: Reports to Service Center Manager

Job title & brief description: The Electrical Engineering Technician supports the Service Operations team by performing electrical troubleshooting, testing, repair, installation, and commissioning of precision spindle systems and machine tool components. This position serves as a technical resource for internal service teams and customers, ensuring repairs, rebuilds, and field service activities are completed safely, efficiently, and to quality standards.

Qualifications:

• 2-year degree in Electrical Engineering Technology, Electronics Technology, Mechatronics, or Industrial Maintenance or equivalent experience required.
• 2 years of experience in working with industrial machinery, drives, motors, controls, feedback devices, and electrical systems.
• 2 years of experience troubleshooting Fanuc, Siemens, or similar CNC control and drive systems preferred.
• Ability to read and interpret electrical schematics, wiring diagrams, and technical documentation.
• Working knowledge of industrial sensors, motors, encoders, drives, PLCs, and control systems.
• Proficient with electrical test and diagnostic equipment.
• Understands and applies standard project management methodologies.
• Excellent written and verbal communication skills.
• Ability to work independently and as part of a cross-functional team.
• Proficiency with ERP systems and service documentation tools preferred.

Primary Tasks:

• Identify opportunities to improve service processes, repair quality, safety, and operational efficiency.
• Assist in implementing corrective actions resulting from customer feedback, warranty claims, or recurring failures.
• Support training initiatives that enhance technical capabilities throughout the Service Operations organization.
• Collaborate with Engineering and Manufacturing teams to improve serviceability and reliability of products.
• Contribute to development of standardized troubleshooting and testing procedures.
• Provide technical support to customers regarding troubleshooting, startup, operation, and performance issues.
• Assist with equipment installation, startup, commissioning, and field service activities as required.
• Support customer visits, service reviews, and technical discussions.
• Help develop service reports and recommendations for customers following inspections or repairs.
• Travel as needed to support customer installations, troubleshooting, and training activities.
• Diagnose, troubleshoot, and repair electrical and electromechanical issues on customer spindle systems and machine tool components.
• Perform runoff, functional testing and validation of repaired assemblies prior to shipment.
• Support spindle rebuild, repair, and remanufacturing activities by testing and verifying electrical components.
• Analyze failures and document root cause findings to improve repair quality and reliability.
• Assist in developing repair procedures and best practices for electrical systems.
• Utilize diagnostic equipment to evaluate motors, encoders, sensors, drives, switches, and related electrical assemblies.
• Support the execution of service orders while meeting turnaround time and cost objectives.
• Accurately document repairs, findings, parts usage, and test results within company systems.
• Maintain test equipment, calibration records, and service documentation.

NOTE: Any Employee may be assigned additional or alternate tasks and objectives necessary to achieve departmental or company goals.  All job descriptions are subject to revision by the Company at any time and should not be considered a contract of employment.