The Configuration Center Technical Specialist supports the technical and operational activities of a high-volume device configuration and bundling environment supporting a major technology client. This role combines hands-on hardware and software troubleshooting, device imaging, quality assurance, and day-to-day warehouse operations.
The ideal candidate has a strong technical background and is comfortable working at the intersection of IT and operations. This individual will troubleshoot hardware and system issues, support SAP-related questions, perform device testing and imaging, and ensure configured products meet customer quality requirements before shipment.
YOUR TASKS
- Support the day-to-day operations of a technology configuration and bundling center, ensuring devices are configured, tested, and processed according to customer requirements.
- Troubleshoot hardware, software, and system issues affecting production and warehouse operations.
- Perform Out of Box Audits (OBA) by testing configured devices, verifying functionality, and re-imaging devices when necessary.
- Complete First Article Inspections (FAI) to verify that the first device produced meets customer specifications and quality expectations.
- Document inspection results and submit required quality information to the customer for approval.
- Use imaging and research tools to load fresh device images, troubleshoot configuration issues, and support production requirements.
- Provide technical support for SAP-related issues impacting warehouse and configuration center operations.
- Investigate technical issues and identify root causes to minimize downtime and production disruptions.
- Partner with warehouse, operations, IT, quality, and customer teams to resolve issues and maintain smooth daily operations.
- Follow established processes, quality standards, and customer-specific requirements for device configuration and testing.
- Support continuous improvement initiatives by identifying opportunities to improve technical processes, quality, and operational efficiency.
- Assist with new processes, programs, and configuration center initiatives as business needs evolve.
Qualifications
- 3+ years of experience in a technical operations, IT support, configuration center, manufacturing, warehouse technology, or similar environment.
- Strong hands-on experience troubleshooting computers, hardware, software, and technical systems.
- Experience with device imaging, re-imaging, configuration, or deployment.
- Experience working with SAP or other enterprise resource planning (ERP) systems preferred.
- Medical, Dental, Vision, Life Insurance, and Disability Pay.
- 401(k) with company matching up to 6%.
- Paid Time Off, including paid holidays.
- Flexible Spending Accounts.
- Voluntary benefits such as legal and financial assistance, pet insurance, and more.
- Employee Assistance Program.
- Ongoing employee development opportunities including tuition reimbursement, scholarships, and training.
- Commuter benefits.
- Employee engagement activities.
Disclosure requirements pertaining to the collection of your personal data:
Responsible for processing the information provided in your application is the company specified in the job advertisement, with its registered office as indicated. The company processes your data for the purpose of establishing an employment relationship on the basis of Art. 6 (1) b GDPR / Section 26 (1) sentence 1 BDSG.
The retention period for your data is determined by the statutory time limits applicable in the respective country, beginning upon completion of the recruitment process. You can find these here.
You can contact the company’s Data Protection Officer at the above-mentioned postal address.
Further information on data protection and your rights can be found here.
We strive to be an equitable and inclusive workplace for our employees and value their diverse perspectives, which contribute to the diversity of our company. Therefore, we welcome applications from people who enrich our company with their identity, background and personal experience. We want to keep the application process as simple as possible for you: focus on a meaningful resume; we do not require an elaborate cover letter. Please know that we can only accept your application through our online application portal.
Learn more about our commitment to Equal Opportunity and Accommodation Information here.
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Skills Required
- 3+ years of experience in technical operations, IT support, configuration centers, manufacturing, warehouse technology, or a similar environment
- Hands-on experience troubleshooting computers, hardware, software, and technical systems
- Experience with device imaging, re-imaging, configuration, or deployment
- Experience with SAP or other enterprise resource planning systems
What We Do
Bertelsmann is a media, services and education company that operates in about 50 countries around the world. It includes the entertainment group RTL Group, the trade book publisher Penguin Random House, the music company BMG, the service provider Arvato Group, Bertelsmann Marketing Services, the Bertelsmann Education Group and Bertelsmann Investments, an international network of funds. The company has 165,000 employees worldwide and generated revenues of €20.2 billion in the 2022 financial year. Bertelsmann stands for creativity and entrepreneurship. This combination promotes first-class media content and innovative service solutions that inspire customers around the world. Bertelsmann aspires to achieve climate neutrality by 2030.
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