Job Summary
The Technical Specialist role is primarily focused on delivering the technical aspects of implementation related to the InterSystems TrakCare patient centric healthcare solution. TrakCare is a browser based solution that is developed and implemented using the InterSystems IRIS for Health for database for data storage, application logic and integration requirements. Technical specialists will be trained and expected to be proficient in the use of IRIS for Health and various operating systems including Unix, Linux and MS Windows. Technical Specialists work as part of the implementation team for projects or one-off customer requirements.
Responsibilities
- The tasks typically undertaken by a technical specialist as part of a project are:
Integration
Technical specialists are responsible for:
- Development of documentation related to implementation requirements. Each interface or task is documented from a functional and technical point of view including the functionality provided, connectivity requirements and technical aspects of the interface or task. Interface documentation may be used to provide a business case for a new interface or to document an interface that is to be delivered as part of a contract.
- Implementation of the interface including unit and system testing.
- Documentation of the “as built” interface including technical set up and any related dependencies.
- Support of the interface including changes required to interface requirements over time.
System Management
- Technical specialists may be required to:
- Install and configure the TrakCare solution in multiple environments and servers on a project by project basis
- Update TrakCare installations with the latest version.
- Apply application patches and ad-hoc releases.
Development
- TrakCare is developed primarily by InterSystems TrakCare developers however occasionally there is a need for Technical Specialists to undertake customer specific development for example development of reports or data extracts.
Management
- Liaise with client or business analyst regarding ongoing enhancement requests.
- Advise and assist the Project Managers during implementation.
- Manage the resolution of any outstanding acceptance issues before and after project go-live.
General Operational
- Provide support on the TrakCare data dictionary.
- Provide advice and best practices to clients for technical areas such as networks, configurations, architectures etc.
- Provide technical support for troubleshooting and performance analysis for reports, stored procedures, interfaces, data conversions, data migration scripts and user defined features and functions.
- Monitoring and responding to Technical Team calls on the TRC logging system.
- Production of training materials for technical courses such as system, custom development or reporting.
- Production of technical documentation such as reference materials, installation instructions, user guides, knowledge base articles.
- Responsible for participating in on-site technical training if required.
- Responsible for participating in on-site technical implementations if required.
- Responsible for participating in the on call 24-hour roster service during implementation.
- Other duties may be directed by the Company from time to time.
Experience and Qualifications
- Knowledge of web orientated languages, including SQL, HTML and Java script.
- Experience with database scripting languages for example T-SQL or PL-SQL.
- Experience with data analysis and database methodologies.
- Knowledge of AI, machine learning and generative AI concepts, capabilities and limitations.
- Ability to use Company-approved AI tools for documentation, development, troubleshooting and data analysis, and to validate outputs.
- Understanding of responsible AI, including privacy, security, patient confidentiality, bias and human oversight.
- Experience with Microsoft Office.
- Be able to design and write technical documents.
- Well versed in Internet / Intranet concepts and Microsoft IIS.
- Experienced in customer focused support.
- Proven ability to lead and deliver results as required within specific time frames.
- Good presentation and communication skills.
- Ability to conduct training and develop training materials.
- Ability to work within a team in a cross departmental environment.
- Available for out of office hours work and willing to travel.
- Keen to learn new technologies and new applications.
- Experience of delivering applications to the healthcare sector. (desirable)
- Software Engineering experience. (desirable)
- Familiarity with healthcare related integration including HL7 standards and protocols. (desirable)
Education and Training
- Relevant University Degree.
About InterSystems
InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24×7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit InterSystems.com.
AI Disclaimer
InterSystems may use AI tools for its internal operations including administrative tasks during recruitment (e.g., organizing candidate information). InterSystems’ approach to AI is guided by the InterSystems Responsible AI Guidelines. AI is not used to make or influence hiring decisions. All decisions are made by InterSystems employees.
Candidates may use AI for CV or interview preparation, provided materials are truthful and reflect their own experience. AI tools and third-party transcription services must not be used during interviews or assessments.
Skills Required
- Proficiency with InterSystems IRIS for Health
- Experience with Unix, Linux and MS Windows operating systems
- Knowledge of web languages including SQL, HTML and JavaScript
- Experience with database scripting languages (T-SQL or PL/SQL)
- Experience with data analysis and database methodologies
- Knowledge of AI, machine learning and generative AI concepts
- Ability to use Company-approved AI tools and validate outputs
- Understanding of responsible AI: privacy, security, patient confidentiality, bias and human oversight
- Experience with Microsoft Office
- Ability to design and write technical documents
- Well versed in Internet/Intranet concepts and Microsoft IIS
- Experience in customer-focused technical support
- Proven ability to lead and deliver results within timeframes
- Good presentation and communication skills
- Ability to conduct training and develop training materials
- Ability to work within cross-departmental teams
- Available for out-of-office-hours work and willing to travel
- Keen to learn new technologies and applications
- Relevant University Degree
- Experience of delivering applications to the healthcare sector
- Software engineering experience
- Familiarity with healthcare integration including HL7 standards and protocols
What the Team is Saying
InterSystems Compensation & Benefits Highlights
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Healthcare Strength — Comprehensive medical, dental, and vision coverage includes mental‑health support and HSA/FSA options. Coverage is characterized as strong, with the company covering a large share of premiums.
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Leave & Time Off Breadth — U.S. employees receive a minimum of 23 PTO days per year, alongside paid holidays and sick time. This level of time off is presented as above many sector peers.
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Retirement Support — A 401(k) with employer contributions delivered via profit‑sharing is provided, and access to financial advisors supports planning. Employer materials and partner listings describe the program as a core part of total rewards.
InterSystems Insights
What We Do
InterSystems builds the software that makes complex systems work—reliably, securely, and at scale. For more than 45 years, we’ve been the information engine behind some of the world’s most mission-critical applications in healthcare, government, and business. Our data management, integration, and analytics technologies help organizations connect disparate systems, turn data into insight, and deliver better outcomes. From enabling interoperable healthcare and advancing clinical care, to powering national infrastructure and large-scale enterprise systems, our technology is used every day by millions of people in more than 80 countries. What sets InterSystems apart is not just what we build, but how we build it. We focus on long-term innovation, deep engineering excellence, and solving hard problems that truly matter. Our teams work closely with customers to tackle real-world challenges—often behind the scenes, but always at the heart of what keeps essential systems running. If you’re motivated by meaningful work, technical depth, and the opportunity to have a global impact, you’ll find it here.
Why Work With Us
Because we are a profitable, privately-held software company, we place our clients first in everything we do. You’ll work on meaningful, complex problems alongside deeply curious experts in a culture that values learning, ownership, and long-term growth—without the pressure of quarterly Wall Street demands.
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InterSystems Teams
InterSystems Offices
OnSite Workspace
InterSystems prioritizes in-person collaboration with majority on-site presence and some work from home flexibility that varies by region and office location.
