Job Summary
In Thailand we see high demand for InterSystems TrakCare™, a connected healthcare information system. It is a Web-based solution with unified clinical and administrative modules that are interoperable with legacy and future applications. With an Electronic Patient Record at its core, this is advanced software that brings exponential improvements to the care of every patient and to the productivity of every healthcare professional.
InterSystems is the place for someone looking for a challenging IT career and access to the kind of training, expertise and development tools that only a large company can offer. Our international reach also means you have the opportunity to be part of a truly global organization of smart, technically-minded people.
The InterSystems TrakCare Regional Edition team employs clinicians and healthcare IT experts who build local editions that transform healthcare organizations.
Job Description
Working closely with the global Product teams and local implementation teams, this role is responsible for configuring and managing the Clinical functionality of TrakCare to meet the specific requirements of a local market. Bringing together the regional requirements for clinical functionality and relevant best practice, the Product Specialist is responsible for defining the specification for regional configuration, performing the work, testing and documenting the output. Working with the Regional Edition Manager, the Product Specialist is responsible for producing high quality, well documented outputs that are used to drive implementation projects and lead the clients.
Duties & Responsibilities:
The duties initially assigned include, but are not limited to:
- Develop use cases or product requirements and functional requirements for new functionality. Support QA, training, and documentation in understanding new functionality.
- Provide business analysis of problems and new requests
- Collect, synthesize and prioritize customer feedback, using a combination of live customer feedback sessions and additional feedback mechanisms
- Participate in project teams with developers and other key staff to develop new functionality for the product.
- Assist with scoping, planning, development and Implementation of new developments as needed.
- Work closely with end users and internal staff to understand workflow processes that impact change request requirements to ensure implementation of developed changes satisfy stated needs.
- Prepares and delivers product material, product presentations and demonstrations as needed to support knowledge sharing, learning, pre-sales and customer requirements.
Requirements:
- Clinical experience preferably as a Medical Doctor or Nursing
- Experience in working with Healthcare IT, preferably having worked with a software implementation as a vendor or a customer
- Experience in writing use cases, requirements, or functional documentation for healthcare applications.
- Previous experience working with healthcare applications at an in depth level
- University Degree in Technology, Science, Medical or Healthcare
Professional Skill Requirements:
- Very good problem solving and analytical skills
- Excellent communication, inter-personal, multi-cultural, skills
- Ability to coordinate and lead team
About InterSystems
InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24×7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit InterSystems.com.
What the Team is Saying
What We Do
InterSystems builds the software that makes complex systems work—reliably, securely, and at scale. For more than 45 years, we’ve been the information engine behind some of the world’s most mission-critical applications in healthcare, government, and business. Our data management, integration, and analytics technologies help organizations connect disparate systems, turn data into insight, and deliver better outcomes. From enabling interoperable healthcare and advancing clinical care, to powering national infrastructure and large-scale enterprise systems, our technology is used every day by millions of people in more than 80 countries. What sets InterSystems apart is not just what we build, but how we build it. We focus on long-term innovation, deep engineering excellence, and solving hard problems that truly matter. Our teams work closely with customers to tackle real-world challenges—often behind the scenes, but always at the heart of what keeps essential systems running. If you’re motivated by meaningful work, technical depth, and the opportunity to have a global impact, you’ll find it here.
Why Work With Us
Because we are a profitable, privately-held software company, we place our clients first in everything we do. You’ll work on meaningful, complex problems alongside deeply curious experts in a culture that values learning, ownership, and long-term growth—without the pressure of quarterly Wall Street demands.
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OnSite Workspace
InterSystems prioritizes in-person collaboration with majority on-site presence and some work from home flexibility that varies by region and office location.
