The Role
Support and onboard white-label reseller partners by managing delivery channel activations, providing tier-1 support and training, identifying process improvements, coaching partners on product features, triaging escalations, and assisting with partner intake and commission processing to increase engagement and efficiency.
Summary Generated by Built In
At Deliverect, our API-first platform is revolutionizing commerce by providing a connected suite of on and off-premise solutions. We empower both the food and retail industries to expand their revenue and simplify their operations, creating seamless experiences for businesses to sell anywhere and deliver everywhere. Join us in this exciting journey, where your contributions will directly impact how businesses connect with their customers in a rapidly evolving global market.
Department Focus:
The Partnerships Department at Deliverect is a dynamic team of innovative thinkers and strategic executors dedicated to building and nurturing mutually beneficial relationships that drive shared success and growth within our ecosystem. By meticulously aligning partnership strategies with Deliverect's overarching business goals, we champion transparent and open communication throughout the entire relationship lifecycle, fostering a climate of trust and collaboration. Committed to continuous innovation and growth, we architect collaborations that redefine success within the Deliverect universe.
Your Impact:
As a Partner Specialist Intern at Deliverect, based in Mexico City, you will play a crucial role in managing channel activations, providing support and updates to reseller partners, and ensuring smooth onboarding processes.
You will also be responsible for coaching and educating partners on product features, identifying areas for improvement, and maintaining strong relationships. This role offers the opportunity to contribute to increasing efficiency within the white label partnerships team and fostering long term relationships by increasing engagement.
Role Details:
- Fluency in English and Spanish required with strong written and verbal communication skills
- Fluency in Mandarin/Cantonese is a strong asset, but not mandatory
- This is a full-time, hybrid role with a flexible work schedule, offering 3 days in our Mexico City office and 2 days from the comfort of your home.
- One-year internship with the potential for an extension
What you will do:
- Manage communications internally and externally for 3rd Party Delivery Channel activations with White Label Partners, including workflows for food delivery platforms like DoorDash (DD), UE (UE), etc.
- Provide comprehensive support and updates to partners on launch day, ensuring smooth activations and following up on any issues.
- Provide coaching, best practices, and 1:1 training to White Label Partners to maximize their performance.
- Identify key trends in support and onboarding processes and develop new workflows to enhance efficiency and effectiveness.
- Provide tier 1 support to partners via Slack or email and triage escalations to the support staff.
- Provide feature support as a Deliverect subject matter expert, working closely with partner sales or onboarding teams.
- Stay updated on new features and integrations, leading the White Label team on their utilization and providing training to internal and external teams.
- Assist the Partner Manager Team with processing of Partner intake and commission statements
What you will Bring:
- Once trained, show a strong understanding of the Deliverect platform to showcase the Deliverect product, its features, and its capabilities to our partners.
- Excellent communication and interpersonal skills, both verbal and written, to successfully communicate with partners and internal teams. Possess the ability to clearly explain the partnership process, providing instructions, and addressing partner concerns or inquiries promptly and professionally.
- Project management abilities to successfully prioritise multiple partners with efficiency.
- A genuine partner-centric mindset to provide a positive partner experience. Understanding and empathizing with partners' needs, challenges, and goals will help you strengthen their engagement with Deliverect.
- A solid technical aptitude to explain and creatively troubleshoot basic Deliverect software applications and technology issues.
- Posess attention to detail when managing varying partner requests, auditing large scale documentation and reporting on common issues.
- The ability to adapt to changing circumstances and solve problems effectively. Self manage unforeseen challenges, and adopt a resourceful and proactive solutions driven mindset.
- Previous Restaurant, POS, Customer Support or 3PD (ie. Uber/Doordash) experience an asset
Join Our Innovative Journey:
At Deliverect, we're not just building a platform; we're redefining how restaurants and retailers connect with their customers globally. We're looking for agile, ambitious, and resourceful team members who are excited to tackle complex challenges, take calculated risks and contribute to innovative solutions that shape the future of commerce.
What You'll Gain by Joining Us:
Invest in Your Growth- We provide a dedicated learning budget to help you expand your skills and knowledge in this dynamic environment.
Solve Meaningful Challenges- Contribute to tackling some of the most significant challenges in the global tech industry, directly impacting the way businesses operate worldwide.
Drive Innovation- Immerse yourself in a culture where innovation isn't just a buzzword – our weekly releases and new features ensure you're always working on cutting-edge solutions.
Collaborate with a Global Team- Be part of a diverse, international team that values transparency, visibility, and a multitude of perspectives.
Be Part of a Unicorn- Join a rapidly scaling SaaS unicorn at the forefront of the order management industry, where your contributions have significant impact.
Enjoy Regionally Tailored Rewards- Our compensation and benefits packages are thoughtfully designed to reflect the unique needs of each market, ensuring you’re supported with what matters most—right where you are.
Our Commitment to Inclusion:
We are dedicated to building a diverse and inclusive workplace where everyone feels valued and has equal opportunities to succeed. We strongly encourage applications from underrepresented groups.
Important Information:
1. Fluency in English is required, with strong written and verbal communication skills being essential.
2. Applicants must possess the legal right to work in the country where the role is based, as we are currently unable to provide financial assistance for relocation or travel.
3. Please note that certain roles may require a background check as a condition of employment, and you will be informed of this during the initial screening process.
4. We strive for an efficient and objective hiring process. Please be advised that an Artificial Intelligence tool is utilized to assist in the initial screening and assessment of applications based on required skills and qualifications. This process is designed to support our recruiters and does not replace human review.
If you require any accommodations or support during the recruitment process due to a disability, please do not hesitate to contact us at [email protected].
Ready to shape the future of commerce with us? Explore our opportunities and apply today!
Skills Required
- Fluency in English and Spanish (written and verbal)
- Legal right to work in the country where the role is based
- Excellent communication and interpersonal skills
- Project management abilities and ability to prioritize multiple partners
- Partner-centric mindset and strong customer/partner empathy
- Solid technical aptitude to explain and troubleshoot basic software and integrations
- Attention to detail when managing partner requests and auditing documentation
- Adaptability and problem-solving skills; ability to self-manage unforeseen challenges
- Fluency in Mandarin/Cantonese
- Previous Restaurant, POS, Customer Support or 3PD (e.g., Uber/DoorDash) experience
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The Company
What We Do
Deliverect is a fast-growing SAAS scale-up that connects third-party delivery platforms and food businesses around the globe. We’re neither a delivery provider, nor a POS system - we bridge the gap between them. In order to help businesses manage their food delivery and takeout operations more efficiently, we integrate their food ordering channels in their existing POS. Deliverect integrates third-party food ordering platforms into the restaurant’s point-of-sale system, making rekeying orders and the costly errors that come with it a thing of the past. With all online orders centrally managed, businesses can increase operational efficiency, which will ramp up customer satisfaction, as well. Incidentally, Deliverect’s mission is to be the connection between food businesses and their customers in order to strengthen their relationship. The company’s software saves its customers time and money, so they can focus on doing the things they love and are passionate about.
