Jobs at Deliverect

Provide first-line, multilingual customer support for SMB SaaS accounts: triage and resolve technical and administrative issues, manage tickets, coordinate escalations, gather information for commercial requests, and streamline inter-team communication to improve CSAT, NPS, and resolution times.

Manage and grow SMB and Mid-Market restaurant accounts in Mexico City to drive adoption, upsell/cross-sell, and retention. Conduct business reviews, identify churn risks, coordinate with implementation and support teams, maintain CRM data (HubSpot), and refine account workflows to maximize platform ROI and regional revenue growth.

Support and onboard white-label reseller partners by managing delivery channel activations, providing tier-1 support and training, identifying process improvements, coaching partners on product features, triaging escalations, and assisting with partner intake and commission processing to increase engagement and efficiency.

Own and grow strategic referral and integration partnerships: source enterprise integrations, drive co-marketing and joint sales, design onboarding and enablement, collaborate with Sales/Marketing/Product/DevRel, and analyze partner performance using HubSpot and Looker to meet quarterly targets.

Lead sourcing, onboarding, enablement, and management of enterprise referral and integration partners to drive revenue. Negotiate agreements, run co-marketing and joint sales initiatives, prioritize integrations with Product and Developer Relations, track partner performance using Salesforce and Looker, and present insights to stakeholders to optimize growth.

Lead enterprise customer retention and adoption by managing implementations, monitoring milestones, delivering data-driven reporting, identifying upsell opportunities, and building consultative relationships. Create tailored presentations, address feedback, and collaborate with Sales and Product to ensure client success and project execution.

Own post-sales relationships for a portfolio of B2B SaaS/Food Tech customers, driving renewals, upsell/cross-sell, retention and expansion. Conduct QBRs, forecast and manage expansion pipeline, lead strategic projects, advocate internally for customer needs, and resolve mid-level escalations to ensure account health and revenue growth.

Support People Operations on employee engagement, process automation, data privacy, vendor management, policy updates, office and IT administration, and cross‑functional stakeholder coordination across MENA offices. Gain hands-on HR project experience with potential transition to full-time based on performance.

Drive revenue by acquiring and managing mid-market restaurant and hospitality customers. Build consultative relationships, deliver product demonstrations, handle objections, close deals, maintain pipeline and forecasts, and coordinate onboarding and account teams to ensure customer success. Occasional travel for meetings and conferences.

Design and implement AI tools and integrations to embed machine learning and generative AI into core SaaS products. Own end-to-end LLM integrations, build models to evaluate prompt efficiency and latency, track AI feature KPIs and dashboards, and collaborate across teams to drive R&D and algorithmic improvements.

Work alongside a Senior Product Designer on the Direct Suite to deliver end-to-end product design work. Contribute to UI/UX tasks, user research, prototyping, design system updates, ideation, and cross-functional collaboration while using design and AI tools. Own a project from discovery through handover and present findings to stakeholders.

Sell Deliverect's platform to mid-market restaurants in the UAE by managing the full sales cycle from outreach to contract signature. Build and maintain a pipeline through calls, emails, LinkedIn, and face-to-face meetings; perform current-state vs. future-state analyses; handle objections; collaborate with Partnerships and Implementation teams; and maintain CRM for forecasting and pipeline accuracy.

Manage a mixed book of enterprise accounts to drive product adoption, retention, and upsell. Monitor usage, resolve escalations, advocate product improvements, collaborate cross-functionally, and use data to improve customer health and renewals.

Serve as primary contact for new clients to guide onboarding and activation of Deliverect platform across NOAM and LATAM. Lead location onboarding, channel activation, menu setup, integrations migration, training, and partner coordination while working with Project and Account Managers to ensure smooth implementations and customer success.

Lead and upskill a BillingOps team in Casablanca, drive billing process governance, and architect AI-driven automation of billing workflows. Serve as technical liaison to global Engineering, AI, RevOps, and Finance teams, ensure operational reliability, implement KPIs and reporting, and lead process improvements to scale finance operations.

Manage full sales cycle for mid-market restaurant customers, build and convert an outbound pipeline, conduct needs analyses, present tailored SaaS/API solutions, close deals, and hand off clients for implementation while maintaining CRM and forecasts.

Manage a portfolio of B2B SaaS customers post-sale to drive renewals, upsells, retention and expansion. Serve as main customer contact, run QBRs, lead projects, collaborate cross-functionally, and resolve mid-level escalations to maximize lifetime value.

Serve as first point of contact for customers across chat, email, and phone; troubleshoot technical and administrative issues, escalate to SMEs, collaborate with cross-functional teams, manage urgent off-hour incidents, follow processes, and ensure timely ticket resolution and excellent customer experience.

Develop and maintain core backend services powering the API-first platform. Build API integrations with POS and delivery apps, design scalable data/reporting algorithms, implement M2M authorization, anticipate and mitigate performance issues, write tests, participate in code reviews, mentor developers, and collaborate closely with product, customer success, and technical account teams.

Build and ship an AI-augmented internal ProdOps platform: design, implement, and deploy integrations with Productboard, Jira, Confluence, and Slack; create LLM-powered features and AI agents; work with PMs, document architecture and runbooks, and demo progress regularly.