Jobs at Deliverect

Lead product go-to-market strategy, positioning, and enablement for B2B SaaS features; track product adoption and campaign metrics; gather market and customer feedback to inform product development and competitive positioning.

Manage and grow strategic international enterprise accounts by driving complex sales cycles, building pipeline, mapping senior stakeholders, delivering tailored demos and ROI cases, and aligning cross-functional teams to expand ARR and global franchise relationships.

Manage regional HR operations for Casablanca and surrounding regions: onboarding/offboarding, payroll compliance, HR inquiries (Jira/Slack), office management, employee engagement initiatives, vendor coordination, and HR metrics reporting to improve workplace experience.

Build, maintain, and scale cloud infrastructure for a Dockerized microservices platform. Lead Kubernetes deployments, IaC with Terraform, CI/CD improvements, monitoring and observability, database performance and DR, incident response and on-call rotations, and collaborate with engineering teams to improve security and deployment processes.

Provide first-line, multilingual customer support for SMB SaaS accounts: triage and resolve technical and administrative issues, manage tickets, coordinate escalations, gather information for commercial requests, and streamline inter-team communication to improve CSAT, NPS, and resolution times.

Manage and grow SMB and Mid-Market restaurant accounts in Mexico City to drive adoption, upsell/cross-sell, and retention. Conduct business reviews, identify churn risks, coordinate with implementation and support teams, maintain CRM data (HubSpot), and refine account workflows to maximize platform ROI and regional revenue growth.

Support and onboard white-label reseller partners by managing delivery channel activations, providing tier-1 support and training, identifying process improvements, coaching partners on product features, triaging escalations, and assisting with partner intake and commission processing to increase engagement and efficiency.

Own and grow strategic referral and integration partnerships: source enterprise integrations, drive co-marketing and joint sales, design onboarding and enablement, collaborate with Sales/Marketing/Product/DevRel, and analyze partner performance using HubSpot and Looker to meet quarterly targets.

Lead enterprise customer retention and adoption by managing implementations, monitoring milestones, delivering data-driven reporting, identifying upsell opportunities, and building consultative relationships. Create tailored presentations, address feedback, and collaborate with Sales and Product to ensure client success and project execution.

Own post-sales relationships for a portfolio of B2B SaaS/Food Tech customers, driving renewals, upsell/cross-sell, retention and expansion. Conduct QBRs, forecast and manage expansion pipeline, lead strategic projects, advocate internally for customer needs, and resolve mid-level escalations to ensure account health and revenue growth.

Drive revenue by acquiring and managing mid-market restaurant and hospitality customers. Build consultative relationships, deliver product demonstrations, handle objections, close deals, maintain pipeline and forecasts, and coordinate onboarding and account teams to ensure customer success. Occasional travel for meetings and conferences.

Work alongside a Senior Product Designer on the Direct Suite to deliver end-to-end product design work. Contribute to UI/UX tasks, user research, prototyping, design system updates, ideation, and cross-functional collaboration while using design and AI tools. Own a project from discovery through handover and present findings to stakeholders.

Manage a mixed book of enterprise accounts to drive product adoption, retention, and upsell. Monitor usage, resolve escalations, advocate product improvements, collaborate cross-functionally, and use data to improve customer health and renewals.

Lead and upskill a BillingOps team in Casablanca, drive billing process governance, and architect AI-driven automation of billing workflows. Serve as technical liaison to global Engineering, AI, RevOps, and Finance teams, ensure operational reliability, implement KPIs and reporting, and lead process improvements to scale finance operations.

Manage full sales cycle for mid-market restaurant customers, build and convert an outbound pipeline, conduct needs analyses, present tailored SaaS/API solutions, close deals, and hand off clients for implementation while maintaining CRM and forecasts.

Manage a portfolio of B2B SaaS customers post-sale to drive renewals, upsells, retention and expansion. Serve as main customer contact, run QBRs, lead projects, collaborate cross-functionally, and resolve mid-level escalations to maximize lifetime value.

Serve as first point of contact for customers across chat, email, and phone; troubleshoot technical and administrative issues, escalate to SMEs, collaborate with cross-functional teams, manage urgent off-hour incidents, follow processes, and ensure timely ticket resolution and excellent customer experience.

Develop and maintain core backend services powering the API-first platform. Build API integrations with POS and delivery apps, design scalable data/reporting algorithms, implement M2M authorization, anticipate and mitigate performance issues, write tests, participate in code reviews, mentor developers, and collaborate closely with product, customer success, and technical account teams.

Build and ship an AI-augmented internal ProdOps platform: design, implement, and deploy integrations with Productboard, Jira, Confluence, and Slack; create LLM-powered features and AI agents; work with PMs, document architecture and runbooks, and demo progress regularly.

Lead global IT infrastructure and vendor management for a fast-growing B2B SaaS company. Own IT strategy, procurement lifecycle, enterprise contract negotiation, systems administration, data governance, zero-trust policies, asset management, and support for a distributed workforce while building KPIs and vendor performance models.