Jobs at Deliverect

Provide technical support and complex troubleshooting for high-value enterprise customers using API and POS integration knowledge. Own ticket resolution, follow-ups, escalations, and urgent off-hours incidents while collaborating with developers, finance, partnerships, and other teams. Identify process and documentation improvements, use AI and API tools, and maintain excellent customer communication and satisfaction across multiple channels.

Own the end-to-end guest ordering experience for Deliverect’s global kiosk product. Responsibilities include setting design vision, managing the product roadmap, improving funnel metrics, prototyping and validating workflows, delivering design-to-code specifications, governing a white-label design system, ensuring accessibility and internationalization, partnering cross-functionally, using AI tools, and mentoring designers.

Manage enterprise customer relationships, drive product adoption, retention, and expansion, and demonstrate measurable platform value. Oversee implementation milestones, monitor customer health through data-driven reporting, identify upsell opportunities, and build consultative stakeholder relationships. Create tailored presentations and educational materials, address feedback proactively, and collaborate with Sales, Product, and Support teams to deliver successful customer outcomes.

Support post-sales account management for a portfolio of SaaS customers under senior Account Managers. Manage renewals, identify upsell and cross-sell opportunities, build customer relationships, support QBRs, gather customer feedback, and coordinate with Product, Sales, Support, Legal, and Finance teams to deliver solutions and drive retention and growth.

Support onboarding and ongoing account maintenance for Italian-speaking partners, including POS and delivery-app integrations. Maintain CRM records, troubleshoot basic issues, route complex queries, research Italy’s restaurant-tech ecosystem, and identify partnership opportunities. The role offers mentorship, hands-on SaaS experience, hybrid flexibility, and potential transition to a permanent position.

Manage and grow SMB and Mid-Market restaurant accounts in Mexico City to drive adoption, upsell/cross-sell, and retention. Conduct business reviews, identify churn risks, coordinate with implementation and support teams, maintain CRM data (HubSpot), and refine account workflows to maximize platform ROI and regional revenue growth.

Optimize go-to-market operations across Sales, Marketing, and Onboarding by leading RevOps projects, improving processes and systems, supporting CRM operations, maintaining reporting dashboards, analyzing data, and ensuring contact-data quality. The role requires cross-functional stakeholder management, vendor collaboration, troubleshooting CRM issues, and balancing rapid operational fixes with scalable long-term solutions.

Provide strategic technical guidance to enterprise clients, designing scalable integrations and adoption plans. Lead technical alignment sessions, API and middleware troubleshooting, systems testing, training, and deployments. Advise technical and executive stakeholders, communicate customer feedback to Product and Engineering, influence platform roadmaps, document bugs, improve implementation frameworks, and mentor team members.

Source and attract candidates globally, manage candidate pipelines in Lever, coordinate interviews, conduct initial screenings, support Talent Partners, post vacancies, and improve recruitment processes. The role also involves engaging passive talent, maintaining accurate ATS data, preparing reports and offer letters, and representing Deliverect at technology events. This is a six-month hybrid contract with regular Toronto office attendance.

Provides frontline customer support through chat, email, phone, and other channels. Troubleshoots and resolves technical or administrative issues, follows up on tickets, manages escalations, collaborates with cross-functional teams, and supports customers during off-hours, weekends, and holidays. The role requires professional communication, organization, ownership, adaptability, critical thinking, and creative problem-solving. It is initially office-based in Mexico for three months before transitioning to a hybrid schedule.

Lead complex SaaS implementation projects, manage timelines and client expectations, configure solutions, deliver customer training, troubleshoot technical issues, and collaborate with Sales, Customer Success, Product, and Engineering. The role requires advising clients on integrations, resolving implementation problems, supporting adoption, and improving implementation workflows.

Drive revenue growth by acquiring and managing small and mid-sized restaurant and hospitality businesses. Identify prospects, understand operational challenges, deliver tailored SaaS demonstrations, explain APIs and integrations, manage objections, close deals, maintain pipeline forecasts, and collaborate with onboarding, account management, and support teams. The role is full-time and hybrid, with occasional travel for customer meetings and industry conferences.

Drive revenue by acquiring and managing small to mid-sized restaurant and hospitality businesses. Responsibilities include prospecting, understanding operational challenges, delivering tailored SaaS demonstrations, explaining APIs and integrations, handling objections, closing deals, maintaining pipeline forecasts, and partnering with onboarding, account management, and support teams. The role is hybrid in a European office and includes occasional customer and conference travel.

Serve as the technical lead for enterprise customers, managing integrations end-to-end, tracking SLA performance, diagnosing API/webhook issues, escalating to engineering, querying data with SQL and scripting, and identifying expansion opportunities to support revenue targets.

Manage a mixed portfolio of enterprise customers to drive product adoption, retention, and revenue. Act as escalation point for complex issues, collaborate cross-functionally with Account Management, Support and Product, monitor usage and customer health using data, and identify upsell and renewal opportunities.

Implements and optimizes regional and global multi-channel marketing campaigns across the MENA region. Analyzes campaign performance, develops localized content, organizes virtual and in-person events, supports regional marketing plans, and collaborates with marketing, sales, partner, and external agency stakeholders. The role requires Arabic and English fluency, campaign analytics, content localization, event planning, CRM and marketing automation experience, and strong organizational and communication skills.

Build, maintain, and scale cloud infrastructure for a Dockerized microservices platform. Lead Kubernetes deployments, IaC with Terraform, CI/CD improvements, monitoring and observability, database performance and DR, incident response and on-call rotations, and collaborate with engineering teams to improve security and deployment processes.

Lead global cloud reliability, infrastructure, and security for a high-growth B2B SaaS platform. Define infrastructure strategy, improve CI/CD and automation, drive observability and SLOs, enforce security and compliance, and enable engineering teams with scalable, reliable cloud architecture across distributed teams.

Lead end-to-end product initiatives and market expansion efforts, partner with GTM to assess localization and integration needs, drive Product-Led Growth strategies, manage technical API and integration requirements, and use data and customer insights to prioritize roadmap and ensure successful market rollouts.

Provide first-line, multilingual customer support for SMB SaaS accounts: triage and resolve technical and administrative issues, manage tickets, coordinate escalations, gather information for commercial requests, and streamline inter-team communication to improve CSAT, NPS, and resolution times.