Jobs at Deliverect

Manage enterprise customer relationships, drive product adoption, monitor customer health, resolve escalated issues, advocate for customer needs, and identify upsell and renewal opportunities. Collaborate with Account Management, Support, and Product teams while using customer data to demonstrate platform value and improve retention and revenue growth.

Drive revenue growth by acquiring and managing mid-market restaurant and hospitality businesses. Identify prospects, understand operational challenges, demonstrate tailored SaaS solutions, manage objections, negotiate and close deals, maintain accurate pipeline forecasts, and collaborate with onboarding, account management, and support teams. The role is hybrid in London with occasional customer and industry-event travel.

Lead SaaS implementation projects for SMB and enterprise clients, configuring platform integrations with POS, ordering, and third-party systems. Manage timelines, client expectations, training, technical troubleshooting, and post-implementation handoffs. Collaborate with Sales, Customer Success, Product, and Engineering teams to resolve issues, communicate feedback, improve workflows, and support successful customer adoption.

Drive revenue growth by acquiring and managing small and mid-sized restaurant and hospitality businesses. Identify prospects, understand operational challenges, deliver tailored SaaS demonstrations, explain APIs and integrations, manage objections, close deals, maintain pipeline forecasts, and collaborate with onboarding, account management, and support teams. The role is full-time and hybrid, with occasional travel for customer meetings and industry conferences.

Provide technical support and complex troubleshooting for high-value enterprise customers using API and POS integration knowledge. Own ticket resolution, follow-ups, escalations, and urgent off-hours incidents while collaborating with developers, finance, partnerships, and other teams. Identify process and documentation improvements, use AI and API tools, and maintain excellent customer communication and satisfaction across multiple channels.

Own the end-to-end guest ordering experience for Deliverect’s global kiosk product. Responsibilities include setting design vision, managing the product roadmap, improving funnel metrics, prototyping and validating workflows, delivering design-to-code specifications, governing a white-label design system, ensuring accessibility and internationalization, partnering cross-functionally, using AI tools, and mentoring designers.

Manage and grow SMB and Mid-Market restaurant accounts in Mexico City to drive adoption, upsell/cross-sell, and retention. Conduct business reviews, identify churn risks, coordinate with implementation and support teams, maintain CRM data (HubSpot), and refine account workflows to maximize platform ROI and regional revenue growth.

Provides frontline customer support through chat, email, phone, and other channels. Troubleshoots and resolves technical or administrative issues, follows up on tickets, manages escalations, collaborates with cross-functional teams, and supports customers during off-hours, weekends, and holidays. The role requires professional communication, organization, ownership, adaptability, critical thinking, and creative problem-solving. It is initially office-based in Mexico for three months before transitioning to a hybrid schedule.

Manage a mixed portfolio of enterprise customers to drive product adoption, retention, and revenue. Act as escalation point for complex issues, collaborate cross-functionally with Account Management, Support and Product, monitor usage and customer health using data, and identify upsell and renewal opportunities.

Lead end-to-end product initiatives and market expansion efforts, partner with GTM to assess localization and integration needs, drive Product-Led Growth strategies, manage technical API and integration requirements, and use data and customer insights to prioritize roadmap and ensure successful market rollouts.

Drive revenue by acquiring and managing mid-market restaurant and hospitality customers. Build consultative relationships, deliver product demonstrations, handle objections, close deals, maintain pipeline and forecasts, and coordinate onboarding and account teams to ensure customer success. Occasional travel for meetings and conferences.

Work on real features for Deliverect's Restaurant and Retail products: read and adapt production code, write clean Python, use AI-assisted coding tools, collaborate in agile teams, participate in code reviews and daily ceremonies, and learn high-scale SaaS engineering practices during a minimum three-month, in-office internship.

Lead end-to-end SaaS product strategy and roadmap for API-first platform, drive Product-Led Growth, optimize self-serve funnels, manage API and POS integrations, align stakeholders, and use data to prioritize and measure product impact.

Drive new business for Deliverect in Mexico by owning full-cycle sales for mid-market restaurant accounts. Build and manage a consistent pipeline through outreach and face-to-face engagement, close deals, coordinate with Partnerships and Implementation teams, apply CRM processes, and deliver revenue growth while demonstrating value to C-level and director stakeholders.