Jobs at Deliverect

Manage a portfolio of B2B SaaS customers post-sale to drive renewals, upsells, retention and expansion. Serve as main customer contact, run QBRs, lead projects, collaborate cross-functionally, and resolve mid-level escalations to maximize lifetime value.

Lead product go-to-market strategy, positioning, and enablement for B2B SaaS features; track product adoption and campaign metrics; gather market and customer feedback to inform product development and competitive positioning.

Drive new business for Deliverect in Mexico by owning full-cycle sales for mid-market restaurant accounts. Build and manage a consistent pipeline through outreach and face-to-face engagement, close deals, coordinate with Partnerships and Implementation teams, apply CRM processes, and deliver revenue growth while demonstrating value to C-level and director stakeholders.

Provide commercial legal support including drafting and negotiating API agreements, MSAs, DPAs and terms of service; lead GDPR and global privacy compliance; support corporate governance, M&A and funding processes; advise on product and marketing compliance; build legal workflows and deliver cross-functional legal training; act as trusted advisor to commercial, product and corporate teams to enable growth while managing legal risk.

Drive enterprise implementations by scoping technical solutions, architecting API-based integrations, managing stakeholder alignment (including C-suite), executing end-to-end testing and enablement, providing VOC to Product, troubleshooting integrations, and mentoring junior team members to ensure successful SaaS adoption and operational efficiency.

Manage and grow strategic international enterprise accounts by driving complex sales cycles, building pipeline, mapping senior stakeholders, delivering tailored demos and ROI cases, and aligning cross-functional teams to expand ARR and global franchise relationships.

Manage regional HR operations for Casablanca and surrounding regions: onboarding/offboarding, payroll compliance, HR inquiries (Jira/Slack), office management, employee engagement initiatives, vendor coordination, and HR metrics reporting to improve workplace experience.

Serve as the technical lead for enterprise customers, managing integrations end-to-end, tracking SLA performance, diagnosing API/webhook issues, escalating to engineering, querying data with SQL and scripting, and identifying expansion opportunities to support revenue targets.

Manage a mixed portfolio of enterprise customers to drive product adoption, retention, and revenue. Act as escalation point for complex issues, collaborate cross-functionally with Account Management, Support and Product, monitor usage and customer health using data, and identify upsell and renewal opportunities.

Build, maintain, and scale cloud infrastructure for a Dockerized microservices platform. Lead Kubernetes deployments, IaC with Terraform, CI/CD improvements, monitoring and observability, database performance and DR, incident response and on-call rotations, and collaborate with engineering teams to improve security and deployment processes.

Provide first-line, multilingual customer support for SMB SaaS accounts: triage and resolve technical and administrative issues, manage tickets, coordinate escalations, gather information for commercial requests, and streamline inter-team communication to improve CSAT, NPS, and resolution times.

Develop and maintain core backend services powering the API-first platform. Build API integrations with POS and delivery apps, design scalable data/reporting algorithms, implement M2M authorization, anticipate and mitigate performance issues, write tests, participate in code reviews, mentor developers, and collaborate closely with product, customer success, and technical account teams.

Build and ship an AI-augmented internal ProdOps platform: design, implement, and deploy integrations with Productboard, Jira, Confluence, and Slack; create LLM-powered features and AI agents; work with PMs, document architecture and runbooks, and demo progress regularly.

Serve as first point of contact for customers across chat, email, and phone; troubleshoot technical and administrative issues, escalate to SMEs, collaborate with cross-functional teams, manage urgent off-hour incidents, follow processes, and ensure timely ticket resolution and excellent customer experience.

Drive revenue by acquiring and managing mid-market restaurant and hospitality customers. Build consultative relationships, deliver product demonstrations, handle objections, close deals, maintain pipeline and forecasts, and coordinate onboarding and account teams to ensure customer success. Occasional travel for meetings and conferences.

Lead enterprise customer retention and adoption by managing implementations, monitoring milestones, delivering data-driven reporting, identifying upsell opportunities, and building consultative relationships. Create tailored presentations, address feedback, and collaborate with Sales and Product to ensure client success and project execution.

Lead global IT infrastructure and vendor management for a fast-growing B2B SaaS company. Own IT strategy, procurement lifecycle, enterprise contract negotiation, systems administration, data governance, zero-trust policies, asset management, and support for a distributed workforce while building KPIs and vendor performance models.

Lead and upskill a BillingOps team in Casablanca, drive billing process governance, and architect AI-driven automation of billing workflows. Serve as technical liaison to global Engineering, AI, RevOps, and Finance teams, ensure operational reliability, implement KPIs and reporting, and lead process improvements to scale finance operations.

Manage and grow SMB and Mid-Market restaurant accounts in Mexico City to drive adoption, upsell/cross-sell, and retention. Conduct business reviews, identify churn risks, coordinate with implementation and support teams, maintain CRM data (HubSpot), and refine account workflows to maximize platform ROI and regional revenue growth.

Manage full sales cycle for mid-market restaurant customers, build and convert an outbound pipeline, conduct needs analyses, present tailored SaaS/API solutions, close deals, and hand off clients for implementation while maintaining CRM and forecasts.