Jobs at Deliverect

Drive revenue growth by acquiring and managing small and mid-sized restaurant and hospitality businesses. Identify prospects, understand operational challenges, deliver tailored SaaS demonstrations, explain APIs and integrations, manage objections, close deals, maintain pipeline forecasts, and collaborate with onboarding, account management, and support teams. The role is full-time and hybrid, with occasional travel for customer meetings and industry conferences.

Drive revenue by acquiring and managing small to mid-sized restaurant and hospitality businesses. Responsibilities include prospecting, understanding operational challenges, delivering tailored SaaS demonstrations, explaining APIs and integrations, handling objections, closing deals, maintaining pipeline forecasts, and partnering with onboarding, account management, and support teams. The role is hybrid in a European office and includes occasional customer and conference travel.

Serve as the technical lead for enterprise customers, managing integrations end-to-end, tracking SLA performance, diagnosing API/webhook issues, escalating to engineering, querying data with SQL and scripting, and identifying expansion opportunities to support revenue targets.

Manage a mixed portfolio of enterprise customers to drive product adoption, retention, and revenue. Act as escalation point for complex issues, collaborate cross-functionally with Account Management, Support and Product, monitor usage and customer health using data, and identify upsell and renewal opportunities.

Implements and optimizes regional and global multi-channel marketing campaigns across the MENA region. Analyzes campaign performance, develops localized content, organizes virtual and in-person events, supports regional marketing plans, and collaborates with marketing, sales, partner, and external agency stakeholders. The role requires Arabic and English fluency, campaign analytics, content localization, event planning, CRM and marketing automation experience, and strong organizational and communication skills.

Build, maintain, and scale cloud infrastructure for a Dockerized microservices platform. Lead Kubernetes deployments, IaC with Terraform, CI/CD improvements, monitoring and observability, database performance and DR, incident response and on-call rotations, and collaborate with engineering teams to improve security and deployment processes.

Lead global cloud reliability, infrastructure, and security for a high-growth B2B SaaS platform. Define infrastructure strategy, improve CI/CD and automation, drive observability and SLOs, enforce security and compliance, and enable engineering teams with scalable, reliable cloud architecture across distributed teams.

Lead end-to-end product initiatives and market expansion efforts, partner with GTM to assess localization and integration needs, drive Product-Led Growth strategies, manage technical API and integration requirements, and use data and customer insights to prioritize roadmap and ensure successful market rollouts.

Develop and maintain core backend services powering the API-first platform. Build API integrations with POS and delivery apps, design scalable data/reporting algorithms, implement M2M authorization, anticipate and mitigate performance issues, write tests, participate in code reviews, mentor developers, and collaborate closely with product, customer success, and technical account teams.

Provide first-line, multilingual customer support for SMB SaaS accounts: triage and resolve technical and administrative issues, manage tickets, coordinate escalations, gather information for commercial requests, and streamline inter-team communication to improve CSAT, NPS, and resolution times.

Lead global IT infrastructure and vendor management for a fast-growing B2B SaaS company. Own IT strategy, procurement lifecycle, enterprise contract negotiation, systems administration, data governance, zero-trust policies, asset management, and support for a distributed workforce while building KPIs and vendor performance models.

Drive revenue by acquiring and managing mid-market restaurant and hospitality customers. Build consultative relationships, deliver product demonstrations, handle objections, close deals, maintain pipeline and forecasts, and coordinate onboarding and account teams to ensure customer success. Occasional travel for meetings and conferences.

Manage full sales cycle for mid-market restaurant customers, build and convert an outbound pipeline, conduct needs analyses, present tailored SaaS/API solutions, close deals, and hand off clients for implementation while maintaining CRM and forecasts.

Lead and upskill a BillingOps team in Casablanca, drive billing process governance, and architect AI-driven automation of billing workflows. Serve as technical liaison to global Engineering, AI, RevOps, and Finance teams, ensure operational reliability, implement KPIs and reporting, and lead process improvements to scale finance operations.

Manage and grow SMB and Mid-Market restaurant accounts in Mexico City to drive adoption, upsell/cross-sell, and retention. Conduct business reviews, identify churn risks, coordinate with implementation and support teams, maintain CRM data (HubSpot), and refine account workflows to maximize platform ROI and regional revenue growth.

Work on real features for Deliverect's Restaurant and Retail products: read and adapt production code, write clean Python, use AI-assisted coding tools, collaborate in agile teams, participate in code reviews and daily ceremonies, and learn high-scale SaaS engineering practices during a minimum three-month, in-office internship.

Lead end-to-end SaaS product strategy and roadmap for API-first platform, drive Product-Led Growth, optimize self-serve funnels, manage API and POS integrations, align stakeholders, and use data to prioritize and measure product impact.

Serve as strategic advisor to the CEO and Executive Office, driving executive cadence, decision tracking, OKR delivery, cross-functional alignment, KPI/dashboard integrity, and board/investor communications. Lead key programs, prepare briefs and executive materials, and ensure top company priorities ship. Hybrid role requiring US-hours coverage several days weekly and roughly 20% international travel.

Manage and grow a portfolio of SMB and mid-market restaurant accounts across North America. Drive revenue expansion through upsell/cross-sell, conduct data-driven business reviews, prevent churn via retention strategies, maintain HubSpot CRM accuracy, and collaborate cross-functionally to optimize platform adoption and client outcomes.

Manage a portfolio of B2B SaaS customers post-sale to drive renewals, upsells, retention and expansion. Serve as main customer contact, run QBRs, lead projects, collaborate cross-functionally, and resolve mid-level escalations to maximize lifetime value.