Please see more information about QBE careers here Careers
Location: Melbourne VIC or Parramatta, NSW
Permanent Full Time
About the opportunity:
We currently have an opportunity for an experienced Technical Specialist to join our Comcare Workers Compensation team. You will be supporting the claims team on a diverse portfolio of claims ranging from new to long tail claims as well as completing reconsiderations, and will be accountable for providing coaching, training and advice to Case Managers on legislative, legal and technical claim strategies.
Your responsibilities will include:
Delivering prompt and effective specialist technical claims advice
Working together with the Leadership team, to provide guidance and support to maximise outcomes.
Ensure compliance with all legislation, industry codes and company policies. Actively monitor developments within the industry to continuously develop knowledge of insurance guidelines, policy changes and modifications.
Identify opportunities to review, develop and modify processes, procedures, standards and guidelines that support innovation, improved performance and improved customer experience
Your story so far:
Must have extensive experience in Comcare Workers Compensation claims role or similar role
Broad knowledge of Workers Compensation laws and compliance obligations
Demonstrated experience in supporting Case Manager coaching, decision making and technical claims management
Excellent people, communication, written, and networking skills
Demonstrated ability to work towards set targets and compliance measures
Sound computer skills and an ability to prioritize
About QBE
We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage. We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner.
And our people will be at the centre of our success. We’re proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities. With more than more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.
We believe this is our moment – what if it was yours too? Your career at QBE — let’s make it happen!
Rewards & Recognition:
We value our employee’s experience with us and are proud to have been recognised for the following awards:
2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program
2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards
2021 LinkedIn Top Employer & HRD Employer of Choice
2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards
Platinum employer on the Australian Workplace Equality Index (AWEI) – the definitive national benchmark on LGBTQI+ workplace inclusion
Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates
Family Friendly Workplace accredited employer since 2021
Benefits:
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:
‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
Life Leave, supporting the life events we all experience, leaving your annual leave for rest
Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
18 weeks’ gender-equal flexible leave for all new parents, including paid super
Voluntary super contributions and company matching
Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
A range of discounts on insurance products, car hire, hotels, goods and services
APPLY NOW and let’s make it happen!
Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.
QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at [email protected]
Skills:
Analytical Thinking, Claims Settlement, Critical Thinking, Customer Service, Decision Making, Detail-Oriented, Empathy (Inactive), Individual Resilience, Insurance Claims Management, Insurance Policies, Intentional collaboration, Managing performance, Regulatory Compliance, Risk Management, Technical SupportApplication Close Date: 19/08/2025 11:59 PMHow to Apply:
To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
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What We Do
QBE Insurance Group is one of the world's top 20 general insurance and reinsurance companies, with operations in all the key insurance markets. QBE is listed on the Australian Securities Exchange and is headquartered in Sydney. We employ more than 11,000 people in 27 countries.
