Technical Solution Specialist, Windows Management SME

Job Description:

We are seeking a highly skilled Technical Solutions Specialist with deep expertise in Windows endpoint management and Microsoft ecosystem technologies to join our Technical Services team. As a Technical Solutions Specialist (TSS), you will serve as the escalation point and technical authority for complex customer environments involving Windows device management, Windows Server administration, Microsoft Entra ID, Active Directory, device provisioning, application deployment, compliance, and modern endpoint management solutions. In this role, you will also help customers integrate and adopt the broader Omnissa portfolio—including Vulnerability Defense, Digital Employee Experience (DEX), and Autonomous Workspace capabilities—within their Windows management and endpoint strategy to improve security, automation, and user experience.

A significant part of this role is driving technical enablement across Omnissa, including creating technical blogs, engaging with customers through community forums, contributing to training and course development, publishing technical content on Omnissa platforms, enabling field teams via internal channels, and conducting structured enablement sessions to scale knowledge and best practices globally. You will work closely with Support, Engineering, Product Management, and Customer Success teams to diagnose challenging customer issues, influence product improvements, and help customers successfully manage and secure their Windows environments using Omnissa solutions.

• Serve as the technical authority and escalation point for complex Windows endpoint management and Microsoft ecosystem integrations.
   
• Troubleshoot advanced Windows 10/11 and Windows Server issues involving device enrollment, authentication, policy enforcement, patching and update strategies, compliance, application deployment, and operating system lifecycle management.
   
• Develop and troubleshoot PowerShell automation for endpoint configuration, software deployment, remediation, reporting, and operational efficiency.
   
• Assist customers with migration and coexistence strategies involving Microsoft Intune, MECM/SCCM, Group Policy, and other endpoint management platforms.
   
• Act as a trusted technical advisor to customers, helping them design, implement, integrate, adopt, and operationalize the broader Omnissa portfolio—including Vulnerability Defense, Digital Employee Experience (DEX), and Autonomous Workspace capabilities—within their Windows endpoint strategy to improve security, user experience, operational efficiency, and device compliance.
   
• Provide expertise on Microsoft Entra ID, Active Directory, Group Policy, Conditional Access, hybrid identity, and modern authentication technologies, and support integrations between Omnissa Workspace ONE and Microsoft platforms including Entra ID, Intune, Active Directory, Microsoft 365, and Windows Autopilot.
   
• Assist customers in integrating and troubleshooting Windows security technologies including BitLocker, Microsoft Defender for Endpoint, Windows Firewall, Credential Guard, Windows Hello for Business, and security baselines.
   
• Drive technical enablement across Omnissa by creating and publishing high-quality technical content, including blogs, best-practice guides, solution patterns, and training materials focused on Windows management and Microsoft ecosystem integrations.
   
• Actively engage with customers and the technical community through forums and community channels, providing expert guidance, troubleshooting insights, and adoption best practices for complex Windows and endpoint management scenarios.
   
• Enable internal field and customer-facing teams through structured knowledge sharing, Slack-based support, and technical enablement sessions to accelerate adoption of Omnissa Windows, security, and automation capabilities.
   
• Partner with Customer Success and Sales Engineering to drive customer adoption of strategic Omnissa capabilities, identify opportunities for platform expansion, and demonstrate business value through modern Windows management and automation practices.
   
• Partner with Engineering and Product teams to improve Windows management, automation, security, and update management capabilities.

• 5+ years of experience in Windows endpoint management, Windows administration, endpoint engineering, or enterprise IT infrastructure.
   
• Strong expertise managing Windows 10 and Windows 11 devices in enterprise environments.
   
• Hands-on experience administering Windows Server environments.
   
• Advanced PowerShell scripting and automation experience for endpoint management, reporting, remediation, and operational workflows.
   
• Deep knowledge of Microsoft Entra ID, Active Directory, Group Policy, and hybrid identity architectures.
   
• Strong understanding of enterprise Windows security controls including BitLocker, Microsoft Defender, Conditional Access, Windows Security Baselines, Windows Firewall, and endpoint compliance frameworks.
   
• Ability to analyze logs, diagnostic data, event logs, authentication traces, and endpoint telemetry to resolve complex customer issues.
   
• Excellent written and verbal communication skills with the ability to explain technical topics clearly to varied audiences.
   
• A customer-first mindset with a passion for secure design and problem-solving.

• Hands-on experience with Omnissa Workspace ONE UEM.
   
• Experience with Microsoft Intune, MECM/SCCM, or other Unified Endpoint Management platforms.
   
• Knowledge of Microsoft Defender for Endpoint, Defender XDR, Endpoint Privilege Management, and Zero Trust security architectures.
   
• Experience implementing Windows security hardening, CIS benchmarks, security baselines, and compliance frameworks.
   
• Familiarity with enterprise PKI, certificate lifecycle management, smart cards, and Windows Hello for Business.
   
• Experience supporting virtual desktop environments including Windows 365, Azure Virtual Desktop, or Horizon.
   
• Knowledge of Tanium, Ivanti, ManageEngine, BigFix, or other endpoint management competitors.

Location:  ​USA  
Location Type:  Remote
Travel Expectations: None 
Education: Bachelor's Degree preferred, or equivalent combination of education and relevant professional experience. 

Compensation: The typical base salary for this role is between USD $173,000– $230,000 per year and it may be eligible for participation in a corporate bonus program. Actual compensation offer may vary from posted hiring range based upon geographic location, work experience, education, skill level, or other relevant factors. In addition to competitive compensation, Omnissa offers a variety of benefits such as employee ownership, health insurance, 401k with matching contributions, disability insurance, paid-time off, growth opportunities, and more. 

Omnissa is an Equal Employment Opportunity company and Prohibits Discrimination and Harassment of Any Kind:  
Omnissa is committed to the principle of equal employment opportunity and to providing a work environment free of discrimination and harassment. All employment decisions at Omnissa are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, ancestry, ethnicity, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past, present, or prospective service in the uniformed services, family medical history or genetic information, family or parental status, veteran status, or any other status protected by applicable laws or regulations in the locations where we operate. Omnissa will not tolerate discrimination or harassment based on any of these characteristics. Omnissa welcomes applicants of all ages. Omnissa will provide reasonable accommodations to applicants and employees who have protected disabilities consistent with applicable federal, state and local law.