The Role
The Technical Solution Engineer will support customer use cases, monitor production logs, implement scalable solutions, and enhance product experience through collaboration and innovation.
Summary Generated by Built In
WalkMe is looking for a fast learning, motivated individual to join our Product Experience team in R&D. If you’re passionate about technology and problem solving, but are also a great communicator, we’d love to chat with you. This role is a great opportunity to expand your technical skillset and work directly with our Software Engineers to support a wide range of customer use cases on a variety of web-based platforms.
What will you actually be doing?
- Analyzing and researching customer use cases and processes in web applications.
- Monitoring Production logs in our Backoffice system to identify and proactively address potential issues.
- Implementing solutions that will scale to millions of users.
- Advancing the world one step closer to Artificial General Intelligence.
- Working closely with Software Engineers, Product Managers, Professional Services, Customer Success and Support to ensure the ongoing success of our customers.
- Proactively thinking of new and innovative ways to provide our customers with an outstanding product experience.
- Creating internal documentation and resources to share knowledge within the organization.
- Serving as an internal point of escalation for our Support team and driving resolution of technical issues, including identification of root cause.
What you will bring to the table?
- A B.A from a leading university - a must!
- English speaker - a must! Ability to speak and write clearly and eloquently!
- Proficiency with JavaScript, HTML, CSS, jQuery, Developer Tools and DOM Manipulation.
- Knowledge and understanding of UI/UX principles.
- Ability to learn new technologies and product-lines quickly.
- Multi-tasking and problem solving skills.
- Customer service orientation.
- Willingness to work in a hands-on and dynamic environment with a constantly evolving product.
- Excellent communication skills.
- Ability to work independently with little direct supervision and as part of a team.
- Ability to determine the best course of action in cases of confusion or insufficient information.
Top Skills
CSS
Developer Tools
Dom Manipulation
HTML
JavaScript
Jquery
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The Company
What We Do
Founded in 2011, WalkMe’s mission is to make digital adoption for employees and customers simple, while increasing enterprise productivity. Our platform works as an invisible layer of visual cues and personalized content placed on top of your website or enterprise software.
