ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences.
Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds.
Game-changers, innovators, culture-lovers—and humankind.
We invite discovery and debate. We recognize key moments as milestones.
We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference.
Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise!
General Summary
The Technical Services Specialist is responsible for understanding and assisting in their technical role in the client environment. This role works in partnership with cross-functional teams to document and deliver technical services to backend systems to allow partners for better front-end experience in one of the following focus areas:
Essential Duties & Responsibilities (Must‑Have Skills)
- Scripting / Development Skills (Core Requirement)
- Strong hands‑on experience in PowerShell, Python, or similar scripting/programming languages
- Ability to write scripts from scratch
- Ability to modify and adapt existing scripts to suit new or migrated environments
- Integration & Automation Experience
- Experience creating or modifying scripts for integrations
- Supporting deployments or configurations in client environments
- Practical, applied scripting rather than theoretical development
- SaaS Platform Familiarity
- Experience working with any SaaS platform (technology‑agnostic)
- Understanding of cloud-based environments and how scripts interact with them
- SaaS exposure is a strong advantage, though not strictly mandatory
Knowledge, Skills, and/or Abilities Required
- Ability to work independently with general supervision
- Practical knowledge of relevant technical areas
- Ability to adapt to new technologies and processes based on partner requirements
- Strong customer service orientation
- Strong desire to help partners and peers
- Excellent written and verbal communication skills
- Strong interpersonal skills with ability to work cross-functionally
- Organized with strong attention to detail
Educational / Experience Requirements
- Bachelor’s degree in a related field or equivalent business experience
- 2+ years of relevant experience
- Preferred: 1+ years in a technical-service oriented role
Working Conditions
- Onsite / Hybrid (depending on location)
ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws.
The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at [email protected] or 1-800-671-6898.
Skills Required
- Bachelor's degree in a related field or equivalent business experience
- 2+ years of relevant experience
- Ability to manage large projects independently
- Knowledge of Microsoft Windows, Exchange, SQL Server, and Google Apps
- Advanced experience with Microsoft operating systems
- Server-level technical skills
- Strong problem-solving abilities
ConnectWise Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ConnectWise and has not been reviewed or approved by ConnectWise.
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Leave & Time Off Breadth — Time off is positioned as a standout part of the package, including “Flexible Time Off,” “Flex Friday’s,” and frequent references to an “Unlimited PTO” approach that is valued for flexibility.
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Healthcare Strength — Core medical, dental, and vision coverage is consistently included, with additional items like life insurance and pre-tax accounts such as HSA contributions; some descriptions also indicate a possibility of fully covered employee medical premiums in certain cases.
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Retirement Support — Retirement and longer-term financial benefits are present through a 401K/retirement plan and an employee stock purchase plan, which strengthens the overall rewards package beyond base salary.
ConnectWise Insights
What We Do
Born out of a single software solution designed to help MSPs gain control of their help desk and billing, ConnectWise has grown into a robust platform of software built for technology solutions providers (TSPs) to run their entire as-a-service business. With products aiding in business management, remote monitoring and management, remote control and access, quote and proposal automation, and cybersecurity risk assessments, integrations with hundreds of key vendors, plus the largest and most engaged community in the industry, ConnectWise has built a platform for The IT Nation.
