TigerConnect transforms healthcare with the industry's most widely adopted clinical collaboration platform - uniquely modernizing the way doctors, nurses, care teams, patients, and data connect. With solutions spanning care team communication, scheduling automation, alarm management and event notifications, nurse call, patient engagement and more, we accelerate productivity, reduce costs, and improve patient outcomes, safely and securely. More than 8,000 healthcare organizations trust us to deliver enterprise-ready solutions, making this possible with the right group of dedicated, thoughtful trailblazers. Today, private practice doctor's offices, small and large hospice centers, and some of the largest healthcare organizations in the United States rely on TigerConnect. We're a fun, hungry, smart, innovative group of eclectic people who are passionate about transforming the way clinical care teams work and communicate.
As a Technical Sales Support, you will be a key contributor to our sales team, playing a vital role as the engine behind the sales process. Your expertise will be essential in ensuring customer satisfaction and seamless handoffs to the project management team. If you thrive in a dynamic environment and possess a strong technical background, we encourage you to apply!
What You'll Be Doing:
Proposal (Quote) Generation:

• Act as the primary proposal generator for the sales team
• Create accurate and compelling proposals based on customer needs and specifications

Technology Evaluation:

• Manage the technology evaluation stage of the sales process
• Collaborate with the sales team as a key technical advisor
• Advocate for our products and solutions

Pricing Validation/Order Entry

• Help the team validate accuracy for incoming orders
• Enter orders directly into NetSuite

Technical Expertise:

• Identify technical issues related to assigned sales opportunities
• Ensure complete customer satisfaction throughout the sales process
• Facilitate a smooth handoff to the project management team

What You Bring:

• Bachelor's degree in a STEM-related field preferred or equivalent experience
• 2+ years of relevant experience in an estimating role
• Strong experience working with construction drawings (CAD, PDF) and specifications
• Operational understanding of hospital process applications, infrastructure tools, communication methodologies, and trends.
• Experience with installing or designing low voltage systems
• Knowledge of nurse communication tools and solutions; telecom and/or application experience preferred
• Strong customer service, presentation, and client relations skills
• Demonstrated initiative, innovation, organization, and attention to detail
• Familiarity with healthcare facility design and construction processes
• Broad technical understanding of information and computer technology
• Experience with Microsoft Office suite of applications (Excel, Word, and PowerPoint)
• Ability to travel throughout the United States (10-20%)

Perks & Benefits We Offer:

• Remote-friendly with teams across the US and internationally, plus prime office space in one of the major tech ecosystems of California complete with a loaded fridge and tons of other perks
• Excellent Medical, Dental, and Vision insurance for you and your family plus a 401k match
• Focus on mental and physical wellness through annual programs including reimbursements, company-wide wellness days, and volunteer opportunities
• Mission-driven team members who love what they do and go the extra mile to help clients, support the company's rapid growth, and ultimately optimize healthcare workflows to allow for better patient care
• LinkedIn Learning License for you to continue self-paced learning
• Flexible time off policy for salaried employees with no limit on the number of days off

Our mission is to provide a healthcare communication solution that radically improves the way care is delivered. We've been recognized as one of the Best Places to Work in Los Angeles (2024), as well as on the list of Best Paying Companies (2022) with the Best Perks & Benefits (2022). We were also honored to be named to Inc. 5000's list of Fastest Growing Companies (2023).
TigerConnect is an equal opportunity employer and values diversity at our company! We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.