Technical Sales Specialist

Job Overview

The TSS will play a crucial role in developing and executing our new business acquisition strategy in the territory.  This position, reporting to the Country Manager, Japan, requires a blend of business acumen and scientific expertise in the field of instrumentation for biomolecular analytics.

Primary responsibilities for this role include: 

• Help formulate and execute a comprehensive New Business Acquisition strategy for the territory, identifying new opportunities and optimizing our reach
• Selling and promoting Refeyn’s products and solutions across customer groups in Academia and Industry
• Meet or exceed the assigned sales targets
• Create and drive new business opportunities through the sales funnel with timely lead response and nurturing.
• Accurate opportunity forecasting within the Refeyn CRM system
• Ensure the CRM opportunities are updated live or at least once a week with relevant next steps, new contacts and customer interaction insights
• Identify new prospects and establish business relationships with new potential customers
• Manage and build strong customer relationships for long term mutual benefits
• Here’s a suggestion for the bullet point:
• Manage a network of local dealers, including selecting, onboarding, training, and providing ongoing support to drive sales and business growth
• Build up strong networks within relevant academic and industrial circles
• Assess and analyse customer needs, respond to customer enquiries, and suggest products and services as appropriate
• Understand customer applications, workflows, and pain points/bottlenecks and determine if/where our technology fit
• Work closely with the Field Application Scientist to qualify leads and organize customer application presentations and live demonstrations
• Identify key decision makers and understand their purchasing process
• Actively drive newly launched innovative products and services into the marketplace and proactively follow up on the successful implementation of the technology
• Routine follow-up with existing customer base to touch base on activities and review needs (e.g. upgrades, consumable needs etc.)
• Lead price and contract negotiations with prospective customers
• Work closely with other departments (Marketing, Product Management, Applications, Service) in order to provide customers with full technical information and support
• Utilise all available sales tools to maximise sales efficiency (Salesforce, LinkedIn etc.)
• Support the Sales leaders with the development and implementation of territory plans
• Drive sales and promotional activities such as onferences and customer workshops, and generate leads and prospects for Refeyn’s products
• Prepare monthly forecasts and maintain accurate opportunity information in our CRM (Salesforce)

We are ideally looking for someone with the following skills and experience:

Qualifications

• Degree in Molecular Biology Science, or similar relevant field, additional business degree a plus

Knowledge and Experience 

• Experience working in a selling role and with analytical Capex equipment, preferably in the life sciences sector
• A strong customer network in the territory is a must, and having a dealer network is a strong plus
• Knowledge of selling strategies and methods g. consultative sales and sales profiling frameworks etc.
• Hands-on experience with a variety of bioanalytical techniques
• Experience communicating with different audiences and cross-functional teams (e.g. customers, Sales Operations, R&D, Product Management, Applications, Service & Support)
• Strong organizational and communication, and time management skills required
• Strong understanding of biopharmaceuticals and biotech startups
• Established network in the regional life sciences sector is desirable
• Fluent in English and local regional language
• Excellent communication, negotiation, and presentation skills
• Self-motivated with an entrepreneurial mindset and a track record of achieving KPI’s and exceeding targets

We know there is no such thing as the perfect candidate and that there is great value in transferrable skills, so please don’t feel you have to tick all of the above boxes to apply!

Why work for Refeyn?

Refeyn is a values-led Company that is committed to celebrating each other’s differences and creating a dynamic, driven and diverse culture where everyone can flourish. We are proud to have been awarded Committed Status by the Inclusive Employers Standard in 2024 and are working hard to create a safe and empowering environment for all.

We firmly believe that there is great strength in building teams with different voices, experiences, perspectives, and backgrounds so that we can continue to share the team workload and enable our customers to succeed, and we welcome applicants from all sections of society to join us on our mission to transform analytical workflows using the power of light.

Like all roles at Refeyn, this is a varied role with a wide remit and plenty of scope for growth! 

Family Friendly Benefits

Refeyn offers generous parental leave options, depending on your length of service, plus an annual allowance for emergency childcare.

Supporting your Development

All employees receive access to Linkedin Learning which offers thousands of courses to support their personal and professional development. We also run frequent training sessions on both hard and soft skills.

Creating an Engaging Culture

Refeyn supports hybrid working where the role allows and offers flexible start and finish times.