Account Manager, Strategic (Japanese-Speaking)

Posted 3 Days Ago
Be an Early Applicant
Hiring Remotely in Japan
Remote
Senior level
Cloud • Information Technology • Productivity • Security • Software • App development • Automation
Atlassian provides tools to help every team unleash their full potential.
The Role
Atlassian is seeking a Strategic Account Manager who is fluent in Japanese and English to drive revenue growth, retention, and expansion opportunities with key enterprise customers. Responsibilities include developing relationships, managing renewals and expansions, driving total business growth, and identifying sales opportunities. The ideal candidate has over 7 years of experience and excels in strategic account management and sales engagements.
Summary Generated by Built In

Atlassian is continuing to drive investments focused on developing our largest, most strategic customers. We partner with 82% of the Fortune 500 and work with teams at IBM, Tesla, Dish, Lufthansa and many more. Our Account Management team looks to deepen our relationships with our customers, explore how we solve their most complex challenges, and help them realize value across our solutions.
Our Account Management team owns retention and accelerates expansion, ultimately contributing to the transformation of our largest Enterprise customers worldwide. You will drive revenue growth across Atlassian's full product portfolio by delivering high customer retention rates, proactively engaging on expansion opportunities, and leading upsell, upgrade & cross-sell opportunities throughout the customer lifecycle. You will partner closely with our Global Sales Team to drive Total Book of Business growth. Additionally, you will be partnering with Sales team on strategic opportunities, including white space analysis, strategic account planning & mapping, and cross-functional partnership with Sales support teams.
We are looking for a team player who can adapt rapidly to changing events and handle the complexity and detail orientation that comes with large strategic accounts. In addition, you need to be able to prioritize high value activities amongst competing priorities. You have over 7 years of relevant experience with a proven track record of achieving revenue targets and accelerating expansion within your owned book of business. You are confident with driving sales engagements end-to-end and are an expert at running cross-sell discovery.
More about you
The team is comprised of proactive, resilient, and empathetic Account Managers, specialized in accelerating growth across Atlassian's full suite of products and services. You are adaptable to change, consistently seek opportunities to learn, and lean into collaboration to drive success. We believe in the Atlassian values and want to use them as our compass in constantly refining and optimizing our go-to-market model.
Responsibilities

  • Accelerating revenue growth by leveraging existing customer footprints to maximize expansion via a tops-down, solution-oriented approach
  • Developing Senior and Executive relationships over video conferences as well as in-person
  • Manage high-value renewals & expansion across a sizable product portfolio
  • Ownership of growth opportunity management and sales cycles end-to-end
  • Partner with our Sales team on account planning and driving total book of business growth through competitive, market and whitespace analysis
  • Increase customer awareness of Atlassian's product portfolio to discover cross-sell and up-sell opportunities
  • Maintain a deep understanding of product updates and new offerings and articulates those improvements to customers and our solution partners
  • Forecasting accountability for your owned book of business
  • Proactively identifying pockets of risk in your Customer's portfolio and triaging solutions to mitigate issues before they impact customer satisfaction
  • Managing up internally to provide awareness and advocacy of customer needs
  • Influencing cross-functional partners toward mutually beneficial outcomes


Qualifications

  • Professional fluency in Japanese and English
  • 7+ years experience in account management, inside sales, customer success or other relevant business areas
  • Experience managing high-revenue customer engagements with Enterprise-level customers
  • Experience managing complex, end-to-end sales cycles is preferred
  • Experience selling Enterprise SaaS products across a global account footprint
  • Experience working with Channel Partners & GSIs to retain and grow customer accounts
  • Understanding of the typical SaaS Customer Journey and experience guiding customers through risk scenarios
  • Ability to establish rapport and build relationships and trust over the phone and on video across a wide variety of countries and cultures
  • Proven track record of meeting or exceeding performance goals

What the Team is Saying

Tiffany
Gautam
Tygrr
Ashleigh
Jensen
Javier
The Company
HQ: San Francisco, CA
11,000 Employees
Remote Workplace
Year Founded: 2012

What We Do

Atlassian creates teamwork solutions for high-performing teams. Our portfolio of collaboration and work management software products includes Jira, Confluence, Trello, Loom and Rovo. More than 300,000 businesses worldwide rely on Atlassian’s technology, including 80 percent of Fortune 500 companies. Our solutions support various business teams and they help organizations plan, track, and deliver their biggest ideas together.

Why Work With Us

At Atlassian, we believe we can accomplish so much more together than apart — which is why everything from our tooling — to our distributed workforce — to how our teams are structured is rooted in collaboration. Come join us and help unleash the potential of every team.

Gallery

Gallery
Gallery
Gallery

Atlassian Teams

Team
Product + Tech
About our Teams

Atlassian Offices

Remote Workspace

Employees work remotely.

Atlassians have flexibility in where they work to support their family, personal goals, and other priorities. Our approach to distributed work allows us to tap into talent beyond our office locations, and to reimagine how work gets done.

Typical time on-site: None
HQSan Francisco, CA
Australia
Japan
Netherlands
Amsterdam, NL
Austin, TX
Bellevue, WA
India
Boston, Massachusetts
Poland
Mountain View, CA
New York, NY
Australia
Learn more

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account