Sutherland is hiring experienced Customer Service Executives / Customer Support Associates / Sales Associates for an International BPO Blended Process (50% Voice & 50% Chat) supporting North American customers. The role involves handling inbound customer service queries, sales calls, upselling, and cross-selling, while delivering excellent customer experience.
Key Responsibilities:
Handle inbound voice calls and live chat support for international customers
Provide end-to-end customer support, query resolution, and issue handling
Perform upselling and cross-selling of products and services
Meet CSAT, quality, sales, and productivity targets
Ensure high standards of customer experience and compliance
Accurately document interactions in CRM systems
Required Skills:
International BPO Customer Service
Inbound Voice Process
Chat Support / Blended Process
Sales, Upselling & Cross-Selling
Customer Support Executive
Customer Care / Customer Experience
Excellent English Communication (Verbal & Written)
North America Process / US Shift
Eligibility Criteria:
1 / 3 years experience in International BPO (Customer Service / Sales)
Strong communication skills for both voice and chat processes
Comfortable working in Night Shifts / US Shifts / North America Time Zone
Male candidates from Indore, Kolkata, Delhi, Jaipur
Immediate joiners preferred (Notice period buyout / relieving letter considered)
Salary & Benefits (Search-Optimized):
CTC: Up to ₹5 LPA
Stable role with a leading global BPO company
Note: Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to [email protected].
QualificationsAny Graduate
Additional InformationAll your information will be kept confidential according to EEO guidelines.
Skills Required
- 1-3 years experience in International BPO
- Excellent English Communication (Verbal & Written)
- Comfortable working in Night Shifts / US Shifts / North America Time Zone
- Any Graduate
Sutherland Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sutherland and has not been reviewed or approved by Sutherland.
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Flexible Benefits — Flexible scheduling and work-from-home arrangements are offered on certain programs, supported by remote-work infrastructure and virtual IT support. Program-specific flexibility is emphasized for “Sutherland Anywhere” roles.
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Leave & Time Off Breadth — Paid time off and paid training are positioned as standard elements, with some materials also highlighting flexible vacation days. Core leave features are presented as part of the baseline package.
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Strong & Reliable Incentives — Performance incentives, bonuses, and commissions are available on selected programs to supplement base pay. Goal-linked earnings opportunities are described for certain functions.
Sutherland Insights
What We Do
We make digital ?????™ by combining human-centered design with real-time Analytics, AI, Cognitive Technology & Automation to create exceptionally engineered Brand Experiences! Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow. For over 35 years, we have cared for our customers’ customers, delivering measurable results and accelerating growth. Our proprietary, AI-based products and platforms are built using robust IP and automation. We are a team of global professionals, operationally effective, culturally meshed, and committed to our clients and to one another. We call it One Sutherland. #MakeDigitalHuman
