The Basics:
Fluency in Japanese is a mandatory requirement for this role
The Technical Project Manager’s role is to ensure execution of high profile and critically important projects and programs of work resulting in our customers deriving maximum value and utilization from the Tanium technology and services purchased. Technical Project Managers act as a link between the Tanium Account Team and the customer’s team at the project execution level. This role requires an individual to be both technically and tactically proficient with Enterprise IT tools, and to be able to operate Tanium on behalf of our customers. When on site or remotely supporting customers, the Technical Project Manager acts as a champion for Tanium best practices and as an advocate for the customer’s requirements with Tanium.
Technical Project Managers act as part of a cross-functional Enterprise Services Team that complements the existing Sales, CSM, and Solution Engineering teams on accounts in two ways. First, by understanding and overcoming the short-term barriers to successful implementation/utilization of the Tanium product, while ensuring that best practices are being implemented to ensure a stable, available, and performant Tanium infrastructure. Second, by developing, managing, and reporting on a plan that prioritizes customer objectives, success criteria, and milestones along that path.
What You’ll Do:
- Independently (or with close collaboration with customers and Partners) own and manage complex technical projects with multiple dependencies, to meet stated and agreed objectives
- Develop and maintain project plans and schedules. Assist team members in planning, estimating, and controlling tasks. Ensure that interfaces are recognized and tasks are integrated. Perform critical path analysis and develop action plans to mitigate risk. Identify and implement alternative solutions. Delivery a variety of presentations in support of the objectives
- Drive maximum integration of Tanium into business processes and controls in order to achieve the value proposition and efficiency goals. In achieving this, Technical Project Managers are expected to understand and support technical integration of Tanium into our customer’s tool chains, business processes, and operational workflows.
- Tracking and reporting the health of assigned projects and, where appropriate, implementing get well plans.
- Assisting on other account level activities such as stakeholder mapping, maturity modelling, enhancement tracking, and project/engagement reporting
- Assist with practice development opportunities to mature the cross-functional nature of Enterprise Services.
- Contribute to documentation efforts, both internally and publicly facing
- Maintain a broad understanding of the Tanium solution and its capabilities
- Provide purpose, motivation, and direction to fellow members of the Customer Account Team
We’re Looking For:
Experience
- 10+ years of experience in technical project management or in a similar project leadership role
- Agile Certified Practitioner (PMI-ACP) and/or Project Management Professional (PMP) is a plus
- Track record of project management for long-term, multi-million dollar implementations
- Network/Cyber operations, Service Management, Professional Services, Customer Success, or Consulting backgrounds preferred
- Able to conduct briefings on large enterprise IT concepts; familiar with general networking, network architectures, and database concepts
- Consultative mindset combined with project-based execution while implementing novel solutions
- Ability to translate customers priorities, business objectives, process hindrances, and tactical operational difficulties into solution options using Tanium
- Interest in identifying and solving customers’ IT challenges
- Previous experience in a customer facing role, using interpersonal communication skills
- Willingness to always go above and beyond for the customer
- Team player with excellent organizational abilities
Education
- BA/BS or equivalent experience required
About Tanium
On a mission. Together.
At Tanium, we are stewards of a culture that emphasizes the importance of collaboration, respect, and diversity. In our pursuit of revolutionizing the way some of the largest enterprises and governments in the world solve their most difficult IT challenges, we are strengthened by our unique perspectives and by our collective actions.
As a global organization with stakeholders around the world, it’s imperative that the diversity of our customers and communities is reflected internally in our team members. We strive to create a diverse and inclusive environment where everyone feels they have opportunities to succeed and grow because we know that only together can we do great things.
Our commitment to excellence and innovation has earned us a place on the Forbes Cloud 100 list for ten consecutive years, and we continue to be recognized worldwide as a great place to work.
Taking care of our team members
Each of our team members has 5 days set aside as volunteer time off (VTO) to contribute to the communities they live in and give back to the causes they care about most.
For more information on how Tanium processes your personal data, please see our Privacy Policy.
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What We Do
Tanium delivers the industry’s only true real-time cloud-based endpoint management and security offering. Its platform is real-time, seamless, and autonomous, allowing security-conscious organizations to break down silos between IT and Security operations that results in reduced complexity, cost, and risk.
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