With 1,000+ intelligence professionals serving over 1,900 clients worldwide, Recorded Future is the world’s most advanced, and largest, intelligence company!
As a Technical Project Manager, Client Onboarding, you’ll join our Customer Onboarding Team, to deliver quick time-to-value solutions via prescriptive onboarding to multiple customer security teams. You’ll own client engagement outcomes during the onboarding phase, partnering with the client and post-sales teams to set up clients for successful, long-term relationships with Recorded Future.
What You'll Do:- Expertly consult with clients on Recorded Future’s onboarding best practices, become a trusted partner
- Set up the customer environment across Recorded Future Portal, Recorded Future API for integrations, and other product sets as needed
- Define an outcomes-based onboarding plan for new clients that achieves their objectives within the desired time frame, and shape their strategic account plan for the year
- Use your understanding of the clients’ cyber security use cases and success criteria, as well as your overall knowledge/expertise in information security and threat intelligence to drive clients’ utilization of Recorded Future and integrations
- Work cross-functionally within Recorded Future to identify opportunities and risks, and present recommendations and solutions
- Speak prescriptively about best-practice onboarding and client-specific intelligence use cases
- Ensure comprehensive knowledge transfer and effective handoff between support teams through the client lifecycle
- Manage multiple projects in a dynamic, fast-paced environment, keeping internal stakeholders up to date and on track
- Conduct new user advance training with a focus on client’s priority use cases to ensure our clients are proficient using the Recorded Future Portal and show a high adoption rate during the onboarding (over 70%)
Knowledge
- BS degree or 4 years of relevant work experience required
- Cyber/Information Security Fundamentals
- Certifications:
- Security+ (Strongly recommended)
- PMP (Recommended)
- Certified Analyst Lab (CAL) (required within the first 6 months)
Competencies:
- Manage standard and/or premium accounts
- Demonstrated understanding of Project Management processes, strategies, and methods
- Develop project execution strategy and timeline
- Proficiency in client workflow discovery across all types of client team functions
- Superb communication skills with an ability to convey complex concepts to all levels of personnel
Experience:
- 2-5 years of work experience in Cyber/Information Security and/or Threat Intelligence
- Product Implementation, Saas, and Customer Success experience
- Extensive experience applying analytical thinking and problem-solving skills
- Ability to predict challenges and seek to proactively head-off obstacles
- Fluency in Japanese is required
Why should you join Recorded Future?
Recorded Future employees (or “Futurists”), represent over 40 nationalities and embody our core values of having high standards, practicing inclusion, and acting ethically. Our dedication to empowering clients with intelligence to disrupt adversaries has earned us a 4.6-star user rating on G2 and more than 50% of Fortune 100 companies as customers.
Want more info?
Blog & Podcast: Learn everything you want to know (and maybe some things you’d rather not know) about the world of cyber threat intelligence
Linkedin, Instagram & Twitter: What’s happening at Recorded Future
The Record: The Record is a cybersecurity news publication that explores the untold stories in this rapidly changing field
Timeline: History of Recorded Future
Recognition: Check out our awards and announcements
We are committed to maintaining an environment that attracts and retains talent from a diverse range of experiences, backgrounds and lifestyles. By ensuring all feel included and respected for being unique and bringing their whole selves to work, Recorded Future is made a better place every day.
If you need any accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to our recruiting team at [email protected]
Recorded Future is an equal opportunity and affirmative action employer and we encourage candidates from all backgrounds to apply. Recorded Future does not discriminate based on race, religion, color, national origin, gender including pregnancy, sexual orientation, gender identity, age, marital status, veteran status, disability or any other characteristic protected by law.
Recorded Future will not discharge, discipline or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant.
Recorded Future does not administer a lie detector test as a condition of employment or continued employment. This is in compliance with the law of the Commonwealth of Massachusetts, and in alignment with our hiring practices across all jurisdictions.
Notice to Agency and Search Firm Representatives:
Recorded Future will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Recorded Future, including those sent to our employees or through our website, will become the property of Recorded Future. Recorded Future will not be liable for any fees related to unsolicited resumes.
Agencies must have a valid written agreement in place with Recorded Future's recruitment team and must receive written authorization before submitting resumes. Submissions made without such agreements and authorization will not be accepted and no fees will be paid.
Note: Our interview process for all final-round candidates requires a mandatory in-person interview or a live, scheduled video conference with the hiring manager. We do not conduct interviews via instant messaging or text. All communications during the application process will come from individuals within our HR department via their Recorded Future email address.
Top Skills
What We Do
Headquartered in Boston with offices and 1000 employees around the world, Recorded Future works with over 1,800 businesses and government organizations across more than 75 countries to provide real-time, unbiased and actionable intelligence.
Recorded Future is the world’s largest threat intelligence company. Recorded Future’s Intelligence Cloud provides end-to-end intelligence across adversaries, infrastructure, and targets. Indexing the internet across the open web, dark web, and technical sources, Recorded Future provides real-time visibility into an expanding attack surface and threat landscape, empowering clients to act with speed and confidence to reduce risk and securely drive business forward.
Why Work With Us
Recorded Future is dedicated to creating an inclusive and safe environment for all employees. Our Employee Resource Groups (Black Empowerment Support Group, Women@RF, Out@RF, Ohana, Veterans@RF), and culture team work very closely to foster an environment where employees can thrive and be themselves.
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