The Technical Project Manager role will be accountable for the overall success of the Healthcare Solutions customers during the implementation of new product functions. They will be responsible for overall implementation strategy, defining roles and responsibilities across the multiple organizations and people involved. They will coordinate all steps and tasks in the project, including level of effort estimates, quotes, ensuring on-time completion of all aspects, and go-live and customer value achievement. They will be responsible for the quality of implementation. They will also be responsible for ensuring the project is completed cost effectively and to the customer’s satisfaction.
Responsibilities:
- Engage with customer executive team and lead project stakeholders’ relationship.
- Work proactively and collaboratively with other team members to achieve team goals and establish a culture of success and learning within the team.
- Quote implementation projects level of effort.
- Implement agreed project governance, steering, and change control processes.
- Manage project scope and lead change request negotiations.
- Build and maintain the project plan.
- Create and maintain standard project artifacts e.g. Project Charter, Comms plan, RACI matrix, risk log.
- Maintain the project library.
- Manage the project budget and be accountable for the project P&L.
- Produce regular project reports and management updates.
- Project outcomes Benefits Tracking.
- Manage lessons learned activities.
- Work with the ISC Solution Architect/Tech Lead and the implementation partner to ensure all tasks are included in the project plan.
- Manage the completion of all tasks, including those of the implementation partner according to the timeline.
- Manage the engagement of the implementation partner, including time management, during the project lifecycle.
- Manage transition to the Operations and Support teams post go-live.
- Provide advice and best practices to customer engaged in the deployment of InterSystems solutions.
- Other duties may be directed by the company from time to time.
Key Characteristics:
- Comfortable working as part of a team
- Proactive and positive approach to problem solving
- Enthusiastic about customer and team success
- Good communicator
- Ability to work calmly under pressure
- Flexible in the face of change
- Ability to negotiate
Qualifications:
- 5 years of experience in enterprise software implementation projects
- 2+ years of customer facing implementation of vendor healthcare IT products
- Proven ability to lead and deliver results within project driven timelines
- Good presentation and communication skills across all levels of an organization
- Ability to work within a team in a cross-cultural environment
- Available for consultation beyond normal business hours if necessary and willing to travel when required
- Knowledge and Experience with InterSystems technology is a bonus.
Education:
- University Degree or 7+ years in related field
We are an equal-opportunity employer and do not discriminate because of race, color, religion, sex, national origin, ancestry, marital status, veteran status, age, disability, sexual orientation or gender identity or expression or any other legally protected category. InterSystems is an E-Verify Employer in the United States.
InterSystems is providing a current good faith estimate of the anticipated base salary range for this position depending on a variety of factors including experience, education, skills, and performance.
Other compensation may include a discretionary annual variable target incentive.
The company also provides generous employee benefits including:
- Medical, vision, and dental insurance
- Short-term and long-term disability, and life insurance
- 401(k) Profit Sharing Contribution
- Paid Time Off and Holidays
- Parental Leave
- Tuition reimbursement
About InterSystems
InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24×7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visit InterSystems.com.
Skills Required
- 5 years of experience in enterprise software implementation projects
- 2+ years of customer-facing implementation of vendor healthcare IT products
- Proven ability to lead and deliver results within project-driven timelines
- Good presentation and communication skills across all levels of an organization
- Ability to work within a team in a cross-cultural environment
- Available for consultation beyond normal business hours and willing to travel when required
- University Degree or 7+ years in related field
- Knowledge and experience with InterSystems technology
What the Team is Saying
InterSystems Compensation & Benefits Highlights
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Healthcare Strength — Comprehensive medical, dental, and vision coverage includes mental‑health support and HSA/FSA options. Coverage is characterized as strong, with the company covering a large share of premiums.
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Leave & Time Off Breadth — U.S. employees receive a minimum of 23 PTO days per year, alongside paid holidays and sick time. This level of time off is presented as above many sector peers.
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Retirement Support — A 401(k) with employer contributions delivered via profit‑sharing is provided, and access to financial advisors supports planning. Employer materials and partner listings describe the program as a core part of total rewards.
InterSystems Insights
What We Do
InterSystems builds the software that makes complex systems work—reliably, securely, and at scale. For more than 45 years, we’ve been the information engine behind some of the world’s most mission-critical applications in healthcare, government, and business. Our data management, integration, and analytics technologies help organizations connect disparate systems, turn data into insight, and deliver better outcomes. From enabling interoperable healthcare and advancing clinical care, to powering national infrastructure and large-scale enterprise systems, our technology is used every day by millions of people in more than 80 countries. What sets InterSystems apart is not just what we build, but how we build it. We focus on long-term innovation, deep engineering excellence, and solving hard problems that truly matter. Our teams work closely with customers to tackle real-world challenges—often behind the scenes, but always at the heart of what keeps essential systems running. If you’re motivated by meaningful work, technical depth, and the opportunity to have a global impact, you’ll find it here.
Why Work With Us
Because we are a profitable, privately-held software company, we place our clients first in everything we do. You’ll work on meaningful, complex problems alongside deeply curious experts in a culture that values learning, ownership, and long-term growth—without the pressure of quarterly Wall Street demands.
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InterSystems Teams
InterSystems Offices
OnSite Workspace
InterSystems prioritizes in-person collaboration with majority on-site presence and some work from home flexibility that varies by region and office location.
