Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments.
Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data.
As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees.
Job Description:
About Uniphore
Uniphore is a leading B2B AI-native company driving enterprise transformation with cutting-edge conversational AI, automation, and generative AI solutions. Our technology empowers over 750,000 end users across 1,600 enterprises in more than 20 countries. We’re building the modern GenAI stack for the enterprise - spanning data, knowledge, agent models, deployment, and applications - to create the connective tissue between people, machines, and data.
About the Role
We are seeking a strong Technical Project Manager with a track record of building and maintaining complex software platforms, tools and processes that deliver new end-to-end experiences. You will be managing cross-functional projects spanning software development, AI solutions, and enterprise delivery. You will collaborate closely with engineering, product, and customer success teams to ensure projects are executed with precision - on time, within scope, and aligned with business goals.
The ideal candidate combines a strong technical foundation with exceptional organizational and stakeholder management skills. You will act as the bridge between technical teams and business stakeholders, ensuring clear communication, efficient processes, and successful product delivery.
Responsibilities
Coordinate and drive early engagements on product architecture, feature definition and program execution through collaboration with all stakeholder organizations relevant to a project.
Create and manage project schedules with clear dependencies, critical path and systematic methodology to communicate status. Manage risks and mitigations, and re- plan as events warrant. Drive alignment across the organization and between teams. Identify and proactively resolve issues or bottlenecks that could impact delivery.
Drive on time delivery and deployment, identifying development and feasibility needs, establishing achievements for checkpoints and status updates
Provide clear, timely and objective communication, including regular program status updates and critical issues as needed to executive team
Foster transparent communication between global teams across engineering, product, QA, and operations.
Track metrics and KPIs to measure project performance and continuously improve processes.
Would need to be on site in Palo Alto office at least 3 days a week.
Qualifications
6+ years of experience in technical project or program management, preferably within enterprise software, AI, or SaaS environments.
Proven success managing complex, multi-stakeholder projects in fast-paced organizations.
Strong technical background with the ability to understand software development, system integration, and cloud-based technologies.
Solid knowledge of technical system architecture and systems design tradeoffs
Strong analytical thinking, analysis, and problem-solving skills
Strong verbal and written communication skills, including presentation and influence
Ability to work independently or with minimal assistance and draft and present deliverables, recommendations and strategies
Proficiency in Agile, SDLC development processes and tools such as Jira and Confluence.
Bachelor's degree in computer science, engineering, or a related field (MBA or Masters degree is a plus).
Preferred Experience
Experience in AI, platform development, or conversational technology
Familiarity with large-scale, distributed systems and modern software development practices
Background working with geographically distributed teams and enterprise clients
Why Join Us
At Uniphore, you’ll work with some of the brightest minds in AI and enterprise technology to shape the future of human-machine interaction. You’ll have the opportunity to make a global impact while growing your career in a dynamic, innovative environment.
Hiring Range:
The specific rate will depend on the successful candidate's qualifications and prior experience.
In addition to competitive base pay, this position also includes an annual incentive opportunity based on target achievement, pre-IPO stock options, benefits including medical, dental, vision, 401(k) with a match, and more, plus generous paid time off, paid holidays, paid day off for your birthday and other paid leave policies to support employees through all phases of life.
Location preference:
Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
For more information on how Uniphore uses AI to unify—and humanize—every enterprise experience, please visit www.uniphore.com.
Top Skills
What We Do
Uniphore is the global leader in Conversational Service Automation (CSA), which combines the power of artificial intelligence, automation technology and machine learning. Uniphore is disrupting an outdated customer service model and bridging the gap between humans and machines by focusing on conversations. We make it possible for every voice, on every call, to be truly heard.
