Meet the Team
Cisco's Customer Experience (CX) team is one of the company's fastest-growing groups, dedicated to creating outstanding digital experiences for our customers and partners wherever they interact with Cisco. The CX Platform is designed to meet the diverse needs of this team, utilizing cutting-edge technologies like advanced artificial intelligence to enhance customer success. We are at the forefront of using modern, cloud-based technologies that keep us flexible and responsive in a rapidly changing market. As leaders in our field, CX helps customers get the most value from their Cisco experience, ensuring quick and impactful results. We are committed to delivering high-quality work promptly, making informed decisions based on data, and maintaining transparency, all while taking responsibility and ownership of our actions.
Your Impact
You will use your technical expertise to support other Engineering Program Managers in driving end-to-end engineering planning and development across multiple cloud-based product and engineering teams. You will work in an agile environment, collaborating with engineering product teams to plan requirements, develop timelines, identify and mitigate risks to software delivery, and drive technical tradeoffs in collaboration with cross-functional leaders across Cisco. You will drive process improvements and contribute to the development and implementation of best practices and standards. Identify opportunities to optimize program planning and development.
- Collaborate with various teams, such as engineering, product management, operations, and marketing, to align project goals and ensure cohesive execution.
- Identify potential risks and develop mitigation strategies to minimize impact on project timelines and deliverables.
- Serve as a central point of contact for project updates and communications, ensuring stakeholders are informed of progress, challenges, and changes.
- Oversee project budgets, ensuring financial resources are used effectively and efficiently to meet project goals.
- Ensure that engineering outputs meet Cisco's quality standards and customer expectations.
- Track project performance using appropriate Jira, Confluence and SharePoint
- Report on progress, successes, and areas for improvement.
- Provide guidance and support to engineering teams, fostering a collaborative and productive work environment.
- Identify opportunities for process optimization and implement improvements to enhance project efficiency and outcomes.
Minimum Qualifications:
- Bachelor's degree with computer science or STEM degree with 8+ years of experience within a program or product manager role or Master’s degree years with 6+ years of related experience.
- 4+ years of experience supporting software development projects/programs through the entire SDLC
- Experience managing technical programs using agile project methodologies with the use of technologies such as Jira, Confluence or SharePoint
Preferred Qualifications:
- PMP Certification -Lean Six Sigma certification or Business Process Management or continuous improvement experience
- Experience in identifying, analyzing, and resolving program issues
- End user customer/partner or developer community experience
- Ability to thrive in a fast-paced, rapidly changing environment
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
Skills Required
- Bachelor's degree in Computer Science or STEM with 8+ years in a program or product manager role, or Master's degree with 6+ years
- 4+ years supporting software development projects/programs through the entire SDLC
- Experience managing technical programs using agile methodologies and tools such as Jira, Confluence or SharePoint
- PMP certification, Lean Six Sigma, Business Process Management, or continuous improvement experience
- Experience identifying, analyzing, and resolving program issues
- End user customer/partner or developer community experience
- Ability to thrive in a fast-paced, rapidly changing environment
Cisco Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cisco and has not been reviewed or approved by Cisco.
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Healthcare Strength — Health coverage is described as robust with multiple plan options and access to onsite/virtual LifeConnections Health Centers on major campuses. Company materials also highlight mental-health resources and comprehensive preventive care, supporting strong core medical benefits.
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Leave & Time Off Breadth — Time away includes company‑wide recharge days, a paid birthday, a year‑end shutdown, and paid Critical Time Off for emergencies. Paid volunteer days further expand opportunities to step away and recharge.
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Parental & Family Support — Policies include a global minimum for paid parental leave for primary caregivers, caregiving concierge services, and on‑site children’s learning centers in select locations. In the U.S., family‑building support is consolidated under Carrot with a defined lifetime maximum, indicating structured assistance across fertility, preservation, adoption, and surrogacy.
Cisco Insights
What We Do
Cisco (NASDAQ: CSCO) enables people to make powerful connections--whether in business, education, philanthropy, or creativity. Cisco hardware, software, and service offerings are used to create the Internet solutions that make networks possible--providing easy access to information anywhere, at any time. Cisco was founded in 1984 by a small group of computer scientists from Stanford University. Since the company's inception, Cisco engineers have been leaders in the development of Internet Protocol (IP)-based networking technologies. Today, with more than 71,000 employees worldwide, this tradition of innovation continues with industry-leading products and solutions in the company's core development areas of routing and switching, as well as in advanced technologies such as home networking, IP telephony, optical networking, security, storage area networking, and wireless technology. In addition to its products, Cisco provides a broad range of service offerings, including technical support and advanced services. Cisco sells its products and services, both directly through its own sales force as well as through its channel partners, to large enterprises, commercial businesses, service providers, and consumers.
