Technical Program Management Director

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Job Category

Program & Project Management

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Technical Program Managers (TPMs) drive programs end-to-end—ensuring alignment, execution, and impact. In an AI-first world, TPMs go further: they design systems, automate workflows, and scale execution through intelligent solutions.

As the Director, Technical Program Management for Agentforce Operations, you will lead complex, cross-functional initiatives that power our growth. You’ll partner across Engineering, Product, Sales, and Operations to deliver programs that are not only on time—but scalable, automated, and increasingly AI-driven.

This is an individual contributor role for a builder—someone who thrives in ownership, operates at executive altitude, and brings both strategic thinking and hands-on execution.

Your Impact

• Lead complex programs from planning through execution, aligning scope, timelines, and business goals

• Design and implement AI-first program frameworks, incorporating automation and intelligent workflows

• Partner with executive leadership as a trusted advisor to drive clarity, prioritization, and outcomes

• Drive cross-functional alignment through structured cadences, metrics, and decision frameworks

• Manage dependencies across teams and proactively resolve risks and blockers

• Identify opportunities to automate manual processes and improve operational efficiency

• Apply AI and agent-based workflows to streamline execution and reduce coordination overhead

• Foster a culture of accountability, innovation, and continuous improvement

• Build AI agents and multi-agent pipelines that automate status, risk detection, and reporting

• Define metrics for AI adoption and impact across the org

• Codify reusable AI assets—skills, prompts, agents—so wins scale across teams

• Pilot emerging AI capabilities on real work; standardize what proves out

About You

• Thrive in fast-paced, high-growth environments

• Comfortable operating between strategy and execution

• Strong relationship builder who drives alignment across teams

• Excellent communicator with executive presence

• Service-oriented mindset with a focus on customer outcomes

• Energized by solving complex problems and improving systems

• Passionate about AI, automation, and scaling operations

• Reaches for automation before headcount

• Prototypes in a terminal, not just slides

• Treats manual coordination as a bug to fix

Qualifications

• 10+ years of experience in technical program management, engineering, or related roles

• 10+ years leading SaaS product development programs

• Proven track record delivering complex, cross-functional initiatives

• Experience applying AI, automation, or workflow tools to improve business processes

• Familiarity with AI-assisted tools, copilots, or intelligent systems

• Ability to translate emerging AI capabilities into practical, business impact

• Strong analytical and problem-solving abilities

• Deep understanding of Agile and software development lifecycle

• Excellent stakeholder management and communication skills

• Ability to operate effectively in ambiguous, fast-moving environments

• Track record of improving systems, processes, or operating models

• Hands-on with AI agent frameworks (Claude/Agentforce, MCP tools)—builds, not just directs

• Automated a real workflow end-to-end with AI, with measurable effort saved

• Comfortable scripting to prototype automations and validate AI output

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $150,100 - $273,000 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $180,200 - $298,400 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.